Trial Problem True Image Echo RHL7.3

[raven_sa]

Hi,

I am trying to get True Image Echo working on Redhat 7.3 with a 2.4.20-28-7 kernel but when I run trueimage I get a error "undefined symbol: XRenderFindStandardFormat" and if I run trueimagecmd --list I get nothing.

Does anybody know what am I don't wrong or is the product not going to work on my linux version.

[Acronis Support]

Hello raven_sa,

Thank you for choosing Acronis Corporate Disk Backup Software (http://www.acronis.com/enterprise/products/).

Could you please collect some information to let us investigate the problem thoroughly?

Please collect Linux system report as described in this post (http://www.wilderssecurity.com/showpost.php?p=833704&postcount=4).

Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

[raven_sa]

Thanks Marat,

I have already opened a ticket (1253872) with all the information with Acronis Technical Services.

[raven_sa]

Hi,

I installed a rpm "libXRender" and the program now opens, but it give me the following error.

E000101F4: Unable to open (initialize) computer
Required kernel object module ("snapapi" driver) not found during initialization (0x1000FA)

[Acronis Support]

Hello raven_sa,

As I can see, the problem was resolved through e-mail. We are glad that you can use Acronis True Image successfully.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support (http://www.acronis.com/enterprise/support/) or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
--
Marat Setdikov