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View Full Version : True Image 11 Home - cloning fails on first instance, successful on second...?(!)


Da Gopha
December 3rd, 2007, 01:04 PM
Hi folks,

I've been using Acronis True Image (Home) for ages now - having moved from version 7-8-9-11.

Inexplicably, I'd discovered that True Image 9 was having difficulties when cloning. One month, it was fine, and then the next, it just flat-out refused to do it, coming up with a 'cannot find volume' error (or something to that effect). So I moved up to TI 11 - the original build on the CD was quite horrific - so I upgraded to 8053 (Nov '07 build).

So - now - when cloning - it does the same thing - on the first instance, it reboots, and comes up with the Acronis blue screen during Windows boot, it locks and checks the partitions, but then complains that it can't find the volume. However - when I re-try the cloning process *identically* and immediately after the first one has failed - and it succeeds, goes through without any problems, and the clone is perfect. Before, with TI 9, repeated attempts were unsuccessful.

Has anyone else seen anything like this? I've repeated this phenomenon a couple of times now - the first attempted clone fails, but as soon as I immediately retry it, it works fine.

Another quick point - when doing normal backups - sometimes there's a time indication (countdown of time remaining to completion); sometimes there's a percentage readout of progress; sometimes there just isn't. Although the progress bar chugs along quite happily, and the backup is fine. I've heard that this has been reported? It's very annoying not having a quantitative measure of how long a backup is taking...

Kind regards,
Gopha.

Acronis Support
December 4th, 2007, 08:46 AM
Hello Da Gopha,

Thank you for choosing Acronis Disk Backup software (http://www.acronis.com/homecomputing/products/trueimage/)

Could you please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the information regarding these both issues to your request along with the step-by-step description of the actions taken before the problem appears. We will investigate the problem and try to provide you with a solution.

Thank you.

--
Michael Levchenko

Da Gopha
December 4th, 2007, 12:13 PM
-{ Quote: "Hello Da Gopha,

Thank you for choosing Acronis Disk Backup software (http://www.acronis.com/homecomputing/products/trueimage/)

Could you please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the information regarding these both issues to your request along with the step-by-step description of the actions taken before the problem appears. We will investigate the problem and try to provide you with a solution.

Thank you.

--
Michael Levchenko" }-

Will do Michael when I have a spare mo!

Best regards,
Gopha.