2.70 to 3.0 upgrade problem

[ogsi]

I have a working 2.70 environment
I've upgraded 1 client to 3.0.566 and both RA Server and Console
I see all my 2.x clients on the Console and updates go through
the 3.x client doesn't get the updates (I do see it at the RA Console)
any ideas?

[ASpace]

Well , your 3.x is not updating because it cannot use v2's Mirror . v3 uses different files and needs its own Mirror.

Use the RAC and goto Tools -> Server options -> Update -> and enable the mirror function . Then configure your v3 client to update from where the v3 Mirror is created .

Open Start->Programs->ESET->ESET Remote Administrator and read the Manual to learn more how are things working with v3 and the new RA (there are some differences)

[ogsi]

thanks for the tip but I'm still a bit lost...
RAC is on a different server (then the Update Server and the 2.x Mirror)
when I select "create update mirror" nothing happen - no updates are downloaded and I tried both local RAC disk and remote (current mirror server) location.
once I point the client to teh web it is updating but I can't figure how to create this second Mirror

[ASpace]

Hi!

Honestly , what I suggested I haven't tried yet . In v3 there are two ways to created Mirror (1-via the EA/ESS itself using a .lic file , 2-via the RAS/RAC)

I tried the 1-st one , and it works here (when I confirmed , I asked me to download stuff) .

Don't know how is the second way supposed to work .
You can try one another thing -> to update one more client on your network with v3 and use one of the clients to created the Mirror . Open the Advanced Setup Tree -> navigate to Licenses and insert your .lic file , this will enabled the Mirror . Then goto Advanced Setup Tree -> Update section -> "Mirror" tab and similar to v2 configure with the HTTP server way

[ogsi]

{QUOTE->
You can try one another thing -> to update one more client on your network with v3 and use one of the clients to created the Mirror . Open the Advanced Setup Tree -> navigate to Licenses and insert your .lic file , this will enabled the Mirror . Then goto Advanced Setup Tree -> Update section -> "Mirror" tab and similar to v2 configure with the HTTP server way <-QUOTE}

that is exactly what I did:
clientA was installed with the licence and a Mirror was created. I can see the update files in that folder
clientB's update tab point to that same folder but won't update...

[ASpace]

Check the firewall and update settings - with default config firewall must allow incoming communication to 2221 , 2222 and 2223 TCP ports (as far as I remember)

[Vettetech]

Just uninstall 2.7 and get rid of all left over entires. Then install 3.0. Worked great for me.

[ogsi]

{QUOTE-> Check the firewall and update settings - with default config firewall must allow incoming communication to 2221 , 2222 and 2223 TCP ports (as far as I remember) <-QUOTE}
non of my network PCs have a firewall on

[ogsi]

{QUOTE-> Just uninstall 2.7 and get rid of all left over entires. Then install 3.0. Worked great for me. <-QUOTE}
are we talking Mirror updates or just simple client?
there is no problem with the client installation.