Help! computer shuts off while running backup

[John M. Dlugosz]

I have an older "sub notebook" laptop running W2k. I'm trying to back it up with the True Image boot CD. After a few minutes, the computer shuts off! How can I even begin to diagnose what's causing it?

Memtest 86+ runs find, as does HDD testing and CPU crunching tests. I tried various things on the UBCD, many of which use Linux like your boot CD, and everything works fine.

--John

[MudCrab]

What version and build of TI are you using?

What are you backing up to (USB drive, etc.)?

Have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST (http://www.wilderssecurity.com/showthread.php?t=55317) thread?

[Acronis Support]

Hello all,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

John M. Dlugosz, first of all please try the MudCrab's suggestion to run Acronis Bootable Media with acpi=off noapic parameters. If it won't work in your case please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317). Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.

Best Regards,
Alexey Bogomolov

[mrpub]

This kept happening to me. I finally turned off the ability for the computer to sleep. Acronis never stopped during backup again. Hope this helps.

[shieber]

Another alternative might be to set the time-to-standby (or sleep) longer than the tme it takes ATI to make the backup. A darned annoyance but not a critical failure.

[John M. Dlugosz]

-{ Quote: " first of all please try the MudCrab's suggestion to run Acronis Bootable Media with acpi=off noapic parameters. If it won't work in your case please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).
Best Regards,
Alexey Bogomolov" }-


The instructions to press F-11 at the boot menu doesn't do anything on True Image version 8.0, and I can't find any documentation on this forum for anything before v.9. I know I got some kind of verbose boot once before to figure out network settings, but I don't remember the magic key sequence.

--John

[Acronis Support]

Hello John M. Dlugosz,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

When using Acronis True Image 8.0 or lower you should press F11 button when the "Starting Acronis Loader..." message appears.
If the acpi=off noapic doesn't help, then please follow further instructions in Alexey's post.

Thank you.
--
Marat Setdikov