ProSecurity - What is going on?

[Baldrick]

It is now over a month that there has been no sign of life from the developer of ProSecurity. Currently, v1.40 is at the Beta 3 stage but posts to the PS forum have remained unanswered.:(

Has PS gone the way of PG, ie, extremely able product with lots of potential on which development dries up/stops. All the current users want this product to suceed commercially but....does anyone here have any news of any kind ???

I fear the worst as the developer of PS has in the past been one of the most responsive and communicative in the business IHMO.

[noel1947]

Hi Baldrick

As you have probably seen I posted a message under the title "UTTERLY DISGUSTED" in th ProSecurity forum detailing my problem and concerns with a lack of communication/assistance from the developer and sales/support of ProSecurity.

I post that message here (edited it marginally to remove e-mail addresses for security purposes) and although I make a connection with the demise of Diamond CS, a wiser head has prevailed in that ProSecurity's record of (less desirable practice) covers basically 1 month. Maybe there is an explanation but I am not confident that a simple matter such as mine could not been addressed within a short time frame. Posted message is as follows:


{QUOTE-> Attention PS_DEV, TECHWG, support and sales

As you can see from the title of this posting you can see that or can safely assume that I am
"ABSOLUTELY DISGUSTED and am SHOUTING.

Definitely not a great way to start my membership of this forum.

To other members of this forum I apologize. However I will make several comments before I detail my problem that is the basis of my action.

1. I note post titled "Next Beta, RC or Final for 1.40?" and other posts remain unaswered by PS_DEV or TECHWG. Baldrick's last post in above mentioned post again requires an answer but nothing.
2. How long since either PS_DEV or TECHWG posted on this forum?
3. Many will remember Diamond CS(TDS3 and ProcessGuard). Notice any similarities. Promised new version (final of 1.40)- nothing or (in the case of ProSecurity) no advice on progress since 15 October.
Bug reports or requests for assistance(eg forum errors) -unanswered
4. While I concede that ProSecurity and Diamond CS are/were owner developed/researched programs that
does not excuse the developers of conducting their business in an ethical manner.


Now to my problem. Let me state that my ISP advises that I have no e-mails left on their server. I receive e-mails everyday.

My problem started on 6 November when on starting my computer I was met with a dialog box advising that my trial period usage of ProSecurity had expired. News to me. I had purchased ProSecurity on 6 October 2007

And so the saga begins. Here are copies of emails sent to PS-Dev, support and sales over 10days. None have been acknowledged, answered or returned as undeliverable.


Dear sirs

This is my 4th e-mail in over a week but not 1 reply. I am a paying customer who bought ProSecurity because it was highly recommended on Wilders Security Forum. As stated below are the details I printed out from your email of 6 October 2007. I have become very annoyed at the lack of support in response to my emails and being unable to use a piece of software that I paid for.


Noel Southam



Hi

This is the 3rd email that I have sent and still no response. Could you please respond.

Noel Southam



PS DEV

I sent you an e-mail a couple of days ago because my paid version of Prosecurity stopped
working(says trial period has expired. I bought Prosecurity on Oct 6 2007.
My licence name is noel southam
Order ID is 1191682619-17277-451528 $35.99AUD
My licence code is DD0D30GFE1K58HDG720E78X21QSQK3ITTEVNCCBRNQNFAP4U38F3JCBVB311A5
940CWQBTSQGAJEKQ4FA5

I would appreciate, when time permits if you could advise what is wrong with Prosecurity. As you can imagine
I would like to have the program working as normal.

Kind regards

Noel Southam


As you can see I am pissed off. What also annoys me is that I did not take advantage of the discount on offer. Why. because I believe a small software company might need every dollar to survive.

I thank you for your time and I again apologize to members of this forum. Maybe this message will come to the attention of PS_DEV, TECHWG, support and sales.


Noel Southam



I hope that there is a simple explanation for the tardiness of ProSecurity.

However every day we are seeing software developers becoming more isolated from their customers and as a result loss of confidence by the consumers of their products, with the inevitable result. Crash!!


I will say this in conclusion that I was extremely happy and comfortable with a fully operational ProSecurity.

Regards

noel1947

Noel Southam
<-QUOTE}

[bellgamin]

As a generalization, HIPS do not need updates of the frequency required by most other security software categories.

PS has a stable/release version and a beta version. The stable version runs just fine. As to the beta version, I'm not surprised that it's taking Jei so long to get out all of the bugs that arose when he hastened to make this beta attain near-total compatibility with Vista.

Vista is NOT a friendly environment for HIPS programs of PS's type. A PS-type HIPS has to grope around VERY deeply with the groin area of Windows. Vista, by design, does not make its groin area easy to grope. Despite this, PS has MORE THAN crossed the threshhold of Vista compatibility, as has SSM also.

In my half-baked, incompetent opinion -- As a 1-man operation. Jei is wise to focus his best efforts on programming instead of responding to forum comments.

Check around -- see how many HIPS are not yet Vista compatible; not even a little bit.

Check around again yet -- see how many software programmers become distant and evasive when working on complex, major major upgrades (for instance Eset, DrWeb, F-Prot).

[boonie]

I've seen this before. A month or so of nothing, followed by a flurry of new activity, posts by users, and responses from Jei. It seems Jei likes to sequester himself away when he's in development. I think the stable release will come and soon. For my own part, he's always been very responsive to questions when he's not in coding mode. I think this has to be expected from a one man operation, and over all, Jei's shown fairly aggressive development when you look at the entire life span of PS. Lastly, based on his enthusiasm for PS, his attitude in addressing concerns, and willingness to take suggestions, I don't think you can compare him to DiamondCS.

[Baldrick]

{QUOTE-> I've seen this before. A month or so of no nothing, followed by a flurry of new activity, posts by users, and responses from Jei. It seems Jei likes to sequester himself away when he's in development. I think the stable release will come and soon. For my own part, he's always been very responsive to questions when he's not in coding mode. I think this has to be expected from a one man operation, and over all, Jei's shown fairly aggressive development when you look at the entire life span of PS. Lastly, based on his enthusiasm for PS, his attitude in addressing concerns, and willingness to take suggestions, I don't think you can compare him to DiamondCS. <-QUOTE}
Whilst I appreciate what you have said and considered the same before my original post I still find it strange that there has been no comments from PS-DEV...not even a reassuring 'I am still around but very busy' and when in the past there have been absences from the sence then TECHWG has filled the gap with updates on PS_DEV's behalf...but this time nothing since 15th October.

Now don't get me wrong...I am a fully paid up user of the product and therefore have a vested interested in seeing it continue...and not just from the money paid out angle BUT BECAUSE I LIKE THE PRODUCT.

The parallel drawn with DCS was purely on the basis of the fact that that was another great product (which I bought into at a very early stage) that sadly went bye the bye. It was not in terms of PS_DEV's track record on responsiveness, user service, etc...which has been second to none.

Lets get this straight...I believe that there is a dedicated bunch of fans out there who are concerned and want to see PS_DEV suceed with his crackingly good product.

[WYBaugh]

sorry

[Baldrick]

{QUOTE-> sorry <-QUOTE}
What exactly are you sorry for or about? ;D

[Perman]

Hi,

Often, in business world, cyber or non cyber, intermittent downpours are the fatal blows to any in-developing products.
And, more than often, taking the first million to make the first dollar, while , by the same token, one dollar sized error will wipe out million dollar sized empire, let alone midget-sized venture. Take care all.

[Baldrick]

Had an update from gxynx (Full Member & Beta Tester over at the PS Forum)

"Sorry,ps B3 had many bug,can't register is one.Can you use ps b2 or ps1.3? and PS_Dev is very busy. because he had need resolve B3 's bug.Can you wait for a little time."

which would support what bellgamin & boonie have suggested may be going on.

So we have to wait a little (hopefully) longer for the next beta, RC or even the full product release...which I for one am prepared to do (and have asked gxynx to feedback to PS_DEV if he can).

;D

[noel1947]

I have just posted a response to gxynx on the ProSecurity forum. Naturally as Baldrick and others have stated, I am prepared to wait until PS_DEV is free to attend to my problem. It is a pity that this news could not have been communicated earlier thus saving a lot of aggravation and perceived mistrust.

Naturally I will continue to support ProSecurity and the small band of software developers who produce outstanding products such as ProSecurity.

Best Regards

Noel Southam
(noel1947)