ESET Smart Security not updating with newly bought license

[kempez]

Hi Guys

My Smart Security will not update it's virus signature database.

I've already contacted support about this and have been sent a standard response: "Buy a new license".

I bought a new license on the 9th November until 2009.

I've tried replying to the support e-mails but no-one has replied back to me for several days (weekend not included)

This is pretty poor service in all honestly.

Can someone please help me get either a new license or set mine in the ESET database to show I've bought a new one?

Thanks

Matt Kemp
Director, Overclock3D

[webyourbusiness]

put your license into the form here:

http://www.eset.com/support/lost_license.php

the automatic system will resend your license email - in that email it will tell you whether you have a license for Eset Antivirus - or - Eset Smart Security.

When you have that - then contact me or the reseller you purchased from and we'll see how we get to proceed.

kind regards

Greg Hewitt-Long

[kempez]

Hi

Your USA support passed this onto UK support who advised me to repair ESET. I had already tried this along with a re-install but I tried it again. It didn't work but I re-downloaded ESEST, uninstalled and re-installed and it now seems to be working.

Thanks for your help :)

Matt