NIS 2008 no internet connection problem

[Eclipse99fwb]

Hi last night I was renewing my fiance's parents Norton AV. They had bought a license for the NIS 2008, since they had expired. The very first thing I did, was used the online NOD32 scanner to make sure everything was clean. It found some adware and removed it. The next thing I did was remove the eset's online scanner program, removed Norton 2003 version they still were using (did not use the Norton Removal tool). After I went thru and deleted the left over files for Norton, I was going to go into the registry, but it was late. So I ran the installer for NIS 08, opted out of doing the first scan, since I was going to do a scan after I checked for updates. Install went smooth, did a reboot afterwards. Also I didn't register it yet, as I was planning on doing it after I installed. Once I got back into windows, went to do a live update, nothing it just sat trying to connect. I tried to open IE, and again no connection to the internet. Just got the usually Windows message about not able to connect. I checked the simple things like wiring, and router, all still plugged in, and working. I know I had the connection right before installing Nis. I was going to try the winsock fix tonight, thinking something got shuffled around. Anyone had this problem, or can think of anything I can try? I'm not familar with Norton that much, I know NOD32 alot better. The only other thing I can think is to uninstall, go through delete any thing left over in the reg. Then pray and install again. Any help would be greatly appericated.

[HiTech_boy]

Hello!

Uninstall Norton Internet Security from Control Panel -> Add/Remove programs and reboot.

Again open Add/Remove programs and have a look for something Symantec . If you find something called Live Update or Symantec , or Norton , uninstall it , too

Reboot

Make sure Windows Firewall is enabled

Download Symantec's Norton removal tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Run it . Perform reboot if necessary.


Perform Winsock repair:

Windows XP SP2

Goto Start –> Run
type cmd and click OK.
Type netsh winsock reset
Press ENTER . Restart immediately !

N.B. ! There is a space between the commands , example netshSPACEwinsockSPACEreset


Install NIS 2008 again , reboot . Check the firewall settings . This is important because the last time I tried NIS I got exactly the same problem and it was the firewall of NIS blocking everything include its LiveUpdate .

Try different things/settings/contact their support . If you cannot fix the problem , perform uninstallation again , again run the Norton removal tool , again repair Winsock and install trial version of another product (e.g. Eset Smart Security or something else of your preferance) :thumb:

[amysheehan]

{QUOTE-> Hi last night I was renewing my fiance's parents Norton AV. They had bought a license for the NIS 2008, since they had expired. The very first thing I did, was used the online NOD32 scanner to make sure everything was clean. It found some adware and removed it. The next thing I did was remove the eset's online scanner program, removed Norton 2003 version they still were using (did not use the Norton Removal tool). After I went thru and deleted the left over files for Norton, I was going to go into the registry, but it was late. So I ran the installer for NIS 08, opted out of doing the first scan, since I was going to do a scan after I checked for updates. Install went smooth, did a reboot afterwards. Also I didn't register it yet, as I was planning on doing it after I installed. Once I got back into windows, went to do a live update, nothing it just sat trying to connect. I tried to open IE, and again no connection to the internet. Just got the usually Windows message about not able to connect. I checked the simple things like wiring, and router, all still plugged in, and working. I know I had the connection right before installing Nis. I was going to try the winsock fix tonight, thinking something got shuffled around. Anyone had this problem, or can think of anything I can try? I'm not familar with Norton that much, I know NOD32 alot better. The only other thing I can think is to uninstall, go through delete any thing left over in the reg. Then pray and install again. Any help would be greatly appericated. <-QUOTE}


Try this trick [ documented by Symantec ]
Here are the instructions for resetting the program rules for NIS2008
Go to STEP 2:
Reset all program rules
1 Start Norton Internet Security.
2 In the lower left corner of the window, click Options > Norton Internet Security.
3 In the left pane, click Personal Firewall, and then click Program Control.
4 Click the first rule in the program rules list.
5 Press Ctrl+A to select all rules.
6 Click Remove.
Firewall protection will not be lost by removing program rules. They will be restored automatically.
7 Click Yes when asked to confirm the clearing of program rules.
8 Click OK to close the Norton Internet Security Options.
9 Start the specific program and try to connect to Internet.


LINK: http://service1.symantec.com/SUPPORT/norton2008.nsf/0/d9312814c6bd8c4365257355004bd26f?OpenDocument&seg=hm&lg=en&ct=us

If this doesn't solve your issue I have another work-around that I got from Symantec for 2007 versions that DOES work on 2008 as well. I just tested on both before mentioning to you

-amy-

[Eclipse99fwb]

thanks for the replys, I will try tonight, as I wasn't able to last night. i will update on the result.