View Full Version : Unable to Receive the Username/Password with valid Serial after 1 day
November 12th, 2007, 07:20 PM
Well. I was unable to get the username and password from the serial code I had that I bought from the store. Anyways, I was using GMail, and my ISP claimed that they didn't block any e-mails. I was using FireFox while submitting the Serial code form. Was wondering what happened... I double checked after 1 day I submitted, but nothing at all. I checked spam folder, nothing... I've registered an old serial code to this e-mail before because my aunt's e-mail wasn't working. I was wondering if that's the case why the new serial code didn't give me a new username and password. Support please and thank you.
November 12th, 2007, 07:58 PM
What is the link to the support page that you used?
November 12th, 2007, 08:10 PM
I tried using the recover the username and password using the lost license page.
I also looked up on the FAQ from ESET.com
I also tried to use the register page (Get username/password with serial code)
They all didn't work. I've also logged 2 support tickets in ESET.com, however, both has not have any reply from any agents. There was a reply from a bot telling me to respond to the case, and I did. However, I did not get any responses after that. Please help and thank you.
November 12th, 2007, 08:16 PM
I would try this link in the meantime. http://www.eset.com/support/contact.php
I suspect they are very busy and it may take some time.
November 12th, 2007, 08:20 PM
I did that. All the responses I got was just from a bot. Nothing quite useful.
November 12th, 2007, 08:24 PM
Other than calling them, an ESET rep will have to offer a solution here.
November 12th, 2007, 08:30 PM
'Scuse me, but can I have the toll free number?
And their work time please (in GMT -5)
I'm not safe to browse other websites with an EXPIRED McAFee Antivirus :'(
November 12th, 2007, 08:38 PM
610 West Ash Street, Suite 1900
San Diego, CA 92101
Toll Free. +1 866 343.ESET (3738 )
Tel. +1 (619) 876.5400
Fax. +1 (619) 437-7045
Download the trial version in the meantime.
November 13th, 2007, 04:00 PM
I called. All they told me was that the serial code that I had was a UPC code. Well, doesn't look like one. It had letters in it, how is that supposed to be a UPC code. And @ Trial version, I don't want to have pain to uninstall and install again. Then again, I hope an ESET agent will come to this thread to help me out.
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