HELP - Cannot uninstall ESS 511 or install on top 563

[tosbsas]

Hey

I am on xphome as administrator, but when I want to uninstall 551 to install 563 I get an error about a file epfwlog.dat (the whole logfile folder data seems to be affected) being used by another app - dunno which - and uninstall cannot procede. I need to start in secure mode, uninstall eset, clean up and only than I can uninstall and install.

Whats going on??

Ruben

[ASpace]

You can try running the installer of the new version , not use the current settings and try to repair or uninstall .

If this doesn't help , boot in Safe Mode , goto Control Panel-> Administrative Tools->Services .

Navigate to the ESET service , right click it -> Properties . Choose the service to be made manual.

Reboot the machine.

On reboot , ekrn.exe won't be started . The GUI would appear hung-up . Start the Task Manager and kill egui.exe

The attemp uninstallation of the current version of ESS

[tosbsas]

ok, sounds good too - but any idea why? Version 563 will not uninstall either. Never had this problem with rc1 or before.

So wierd

Ruben

[ASpace]

-{ Quote: "So wierd" }-

What else can I add :thumb:

[tosbsas]

I would hope that I find someone saying - same here, that would make me relax a bit cause it meant that eset has to do something, but haven't seen any complaints so far

Ruben

[stueycaster]

If you still have the 551 installer you could try doing a repair with that. Then try to install over it with 563. It sounds to me like something is corrupted in the ESET folders or maybe the registry.

[xTiNcTion]

-{ Quote: "Hey

I am on xphome as administrator, but when I want to uninstall 551 to install 563 I get an error about a file epfwlog.dat (the whole logfile folder data seems to be affected) being used by another app - dunno which - and uninstall cannot procede. I need to start in secure mode, uninstall eset, clean up and only than I can uninstall and install.

Whats going on??

Ruben" }-
This is the way shared file access work in Windows.

T get rid of that message you could try:
File Unlocker (http://www.diamondcs.com.au/freeutilities/fileunlocker.php) (DiamondCS) - Although i haven't used it personally.

or Unlocker (http://fileforum.betanews.com/detail/Unlocker/1115825635/1) Betanews - Keyser Soze

Once you unlock the file...

More reading:
File Locking in Windows (http://en.wikipedia.org/wiki/File_locking#File_locking_in_Microsoft_Windows)
CloseHandle Function (http://msdn2.microsoft.com/en-us/library/ms724211.aspx)

[tosbsas]

thanks that worked -with unlocker - all of those *dat files. All were still locked by ekern.exe

Ruben

[xTiNcTion]

-{ Quote: "thanks that worked -with unlocker - all of those *dat files. All were still locked by ekern.exe

Ruben" }-
Your welcome!