Will the Eset be going to compensate for his users?

[nodyforever]

All of we know that the version RC1 was much better than the version 3.0.xxx while a few they did not suffer any injury others suffered a true war.


1 - How there is possible a version RC1 to be better than the version 3.0.xxx " final "?


2 - Are it how what an enterprise of high level of products let become careless and to show us a version worse than his RC1?


3 - It be what the Eset hurled itself?


4 - Will it be that it should of is a RC2 or up to a RC3 until everything to be a worthy version of personal and business use?


5 - How it will be able to be possible the internal tests of the Eset they say that they continue at the front of the competition? Will they have any special version?


6 - Some persons indicate that the resource consumption of his pc increased in comparison with the version 2.7. The one that owes to herself this increase? Will it be of an optimized badly compiled?


7 - Today we had not any official piece of news of because and of the reason of this disaster of his version launched to 5 of November. What the reason will be?


8 - Knowing which some enterprises they always pass over a bad face in his life the Eset does it give guarantees that all the moderate mistakes will be answered?



9 - When we will have a worthy version to use will we be warned?


10 - If we go by a new GUI appearance to the Eset what she would find of that?


11 - Will it be still that the Eset manages to surprise us it shears that it makes positive?


12 - What I provide the Eset with a bridge is it disposed compensating for the users of this hasty version?


13 - In the site of the Eset.com.au (http://www.eset.com.au/download/download.html) be written the next sentence: "The with any new program, these first release versions may not be 100 % bug-free!" would it be necessary the things had been done as they should have been done?



You ask someone which some users would like doing before the Eset.

I apologise if my English will not be understandable

[Thankful]

If you have problems with Version 3, you can use version 2.7.

[Big Apple]

-{ Quote: "If you have problems with Version 3, you can use version 2.7." }-

Easy answer, but not the right solution in this stage. Version 3.0 is released and has problems, so this should be fixed very quickly. Only if protection is really failing badly, you should return to 2.7

[Thankful]

-{ Quote: "Easy answer, but not the right solution in this stage. Version 3.0 is released and has problems, so this should be fixed very quickly. Only if protection is really failing badly, you should return to 2.7" }-
They are working on fixing any outstanding issues. Perhaps for the next Beta product, users won't ask , Is it ready? Is it ready? Is it ready? every five minutes.

[nodHead]

-{ Quote: "If you have problems with Version 3, you can use version 2.7." }-

That's not the point. The point is that the product was of inferior and possibly not saleable / merchantable quality. That itself is grounds for litigation. The product did not perform as advertised, it has / had flaws which interfere with the operation of a computer. I hope the next release build contains a lot of fixes and somewhat improves on the image of ESET and it's latest product.

[mata7]

-{ Quote: "If you have problems with Version 3, you can use version 2.7." }-

what a lame answer

[Big Apple]

-{ Quote: "They are working on fixing any outstanding issues. Perhaps for the next Beta product, users won't ask , Is it ready? Is it ready? Is it ready? every five minutes." }-

Right about asking every 5 minutes, it's no good, but releasing this new Nod32 is worse!

[Thankful]

-{ Quote: "what a lame answer" }-
Do you have a better one? Look, I'm not a rep for Eset. They are working on fixing outstanding issues. What else can be said?

[nodHead]

-{ Quote: "They are working on fixing any outstanding issues. Perhaps for the next Beta product, users won't ask , Is it ready? Is it ready? Is it ready? every five minutes." }-

ESET's released product is now on many thousands of production machines, many of which have been operating erratically since the new release. So who can blame people who paid perfectly good money and got less than they expected and now expect a fix asap.

Lesson for ESET. If it isn't ready. Don't ship it.

[Big Apple]

Bet you're not using Nod32? ;)

[Big Apple]

-{ Quote: "ESET's released product is now on many thousands of production machines, many of which have been operating erratically since the new release. So who can blame people who paid perfectly good money and got less than they expected and now expect a fix asap.

Lesson for ESET. If it isn't ready. Don't ship it." }-

I second that completely!

[nodHead]

-{ Quote: "Bet you're not using Nod32? ;)" }-

No hell no. Not ATM.

But I'm pissed that I spent a lot of money on a product and I can't use it.

[Big Apple]

-{ Quote: "No hell no. Not ATM.

But I'm pissed that I spent a lot of money on a product and I can't use it." }-

I meant this question for Thankful, sorry!

[Thankful]

-{ Quote: "Bet you're not using Nod32? ;)" }-
I am using the AV version and have had few problems.

[nodHead]

-{ Quote: "I second that completely!" }-

Cheers.

I think we should expect to see an official word from Mr Ayreh Goretsky.

[Big Apple]

-{ Quote: "I am using the AV version and have had few problems." }-

you're one of the few, maybe.

[Thankful]

-{ Quote: "you're one of the few, maybe." }-
Many people are running the new version without incident. However, I understand that provides little relief to those who aren't.

[poutine]

-{ Quote: "Many people are running the new version without incident. However, I understand that provides little relief to those who aren't." }-

so who and where are the "many people running it without incident" ??

[nodyforever]

-{ Quote: "ESET's released product is now on many thousands of production machines, many of which have been operating erratically since the new release. So who can blame people who paid perfectly good money and got less than they expected and now expect a fix asap.

Lesson for ESET. If it isn't ready. Don't ship it." }-


Correct thought, I agree with your point of view.;D ;D

There is a dictation what he says: "The one who does not know does not move, the one who spoils has to arrange and the one who never moved ever will come knowing what it would happen if it was moving".

[JCorliss]

-{ Quote: "so who and where are the "many people running it without incident" ??" }-
Me. :thumb:

[djmorgan]

-{ Quote: "so who and where are the "many people running it without incident" ??" }-


Well aside from multiple tag lines in Outlook I have no problems at all :D

[nodyforever]

-{ Quote: "Many people are running the new version without incident. However, I understand that provides little relief to those who aren't." }-


But for a final and stable version was not it in order that they all were enjoying what the Eset always lived in us?

All that is done is a product of this wingspan in order that they use all and not only for someone.

I use it nod32 from of the version 2.5 and there was never a 'sloppiness' of this dimension directed by the Eset

[solcroft]

-{ Quote: "Me. :thumb:" }-
Same here. Been playing with ESS since beta 1, and though there were various annoying niggles about how the program worked and the same old qualm with the detection rates, nope, no incident whatsoever.

[nodHead]

Got to love this disclaimer from ESET.com.au :dry: :o :D

-{ Quote: "(As with any new program, these first release versions may not be 100% bug-free!)" }-

http://www.eset.com.au/download/download.html

[De Hollander]

For some this version works for others it won't. I’m one of them. It's a complex problem, because every system is different. If you take a look at all of the new topics in this section, there are many more problems.

[nodyforever]

-{ Quote: "Got to love this disclaimer from ESET.com.au :dry: :o :D



http://www.eset.com.au/download/download.html" }-


At least they admit the mistakes but Eset was excused it was even unnecessary of uttering such words if of this more heard to his users ..... we warn that the RC1 was not ready to be still a stable version, now to what to suffer with the pains of the unnecessary haste.

[HAN]

I have Version 3 Build 560 running on 3 PCs and other than a few minor GUI issues, it's running fine for me. But I don't use download managers, I don't run any P2P, and so on. My PCs are pretty basic...

[nodHead]

-{ Quote: "At least they admit the mistakes but Eset was excused it was even unnecessary of uttering such words if of this more heard to his users ..... we warn that the RC1 was not ready to be still a stable version, now to what to suffer with the pains of the unnecessary haste." }-

But who were ESET racing against? Why did they rush? I seriously hope ESET decides to extend the license time by the amount of time it takes them to release a worthy final release.

[De Hollander]

-{ Quote: "But who were ESET racing against? Why did they rush? I seriously hope ESET decides to extend the license time by the amount of time it takes them to release a worthy final release." }-

About the extend the license time,

Nobody told anybody to upgrade. It wood be a another story if ESET has said to upgrade, or by pushing a upgrade. So I think that's a dead end.

edit: "worthy final release"

That's another point, you make think not, like I do, but what do they think

[nodyforever]

-{ Quote: "But who were ESET racing against? Why did they rush? I seriously hope ESET decides to extend the license time by the amount of time it takes them to release a worthy final release." }-


Questions difficult to answer and that should have someone logical for us me them as you were told by you to us to hope for an official word of the Mr Ayreh Goretsky


Even because the competition does not sleep to be of use of this moment of crisis of the Eset.


Here in Portugal for example the prices of the EAV and of the ESS are lower than those of the KAV and KIS.

It is the only good point at this moment.



They all have to understand what we criticize to improve and not to degrade the image of the Eset we want that the Eset is always that enterprise what we were always got used to deal, quick, agile and honest before his consumers.

The Eset wants to keep on talking of as we have been speaking in what no contestant manages to arrive where her that it arrived.

Simply that that we want honesty and sincerity to top of everything for part of the Eset. Do all we know that the Eset is able to do better from what she is doing, they know because? Because the Eset already proved that us and up to much more.

[nodHead]

-{ Quote: "About the extend the license time,

Nobody told anybody to upgrade. It wood be a another story if ESET has said to upgrade, or by pushing a upgrade. So I think that's a dead end.

edit: "worthy final release"

That's another point, you make think not, like I do, but what do they think" }-

No one has to do anything, but it would be a worthy gesture of good will to those of us who lost productive time because of this release.

[De Hollander]

I'm 110% with you.

-{ Quote: "No one has to do anything, but it would be a worthy gesture of good will to those of us who lost productive time because of this release." }-

[twl845]

-{ Quote: "you're one of the few, maybe." }-
I haven't had any noticeable problems with v3 AV. Can someone tell me what to look for?

[bcronin]

-{ Quote: "so who and where are the "many people running it without incident" ??" }-
Me, for one ...

[saffron]

-{ Quote: "In the site of the Eset.com.au (http://www.eset.com.au/download/download.html) be written the next sentence: "The with any new program, these first release versions may not be 100 % bug-free!" would it be necessary the things had been done as they should have been done?." }-

They should change it to "These first release versions may be less than 10% bug-free!" :(

I upgraded to V2.7.

[saffron]

-{ Quote: "If you have problems with Version 3, you can use version 2.7." }-

I did, but that's not a very good answer and it doesn't fix the bugs.

[saffron]

-{ Quote: "That's not the point. The point is that the product was of inferior and possibly not saleable / merchantable quality. That itself is grounds for litigation. The product did not perform as advertised, it has / had flaws which interfere with the operation of a computer. I hope the next release build contains a lot of fixes and somewhat improves on the image of ESET and it's latest product." }-

It will take ESET years to regain the reputation it lost this week!

Habsucht saugt!

[saffron]

-{ Quote: "Me. :thumb:" }-

The Power of One. :)

Someone said only 10% of ESS users are having problems.

ESET claims 25,000,000 licensed users, so 2,500,000 must have problems.

I'm one of that small minority. :(

[saffron]

-{ Quote: "Got to love this disclaimer from ESET.com.au :dry: :o :D



http://www.eset.com.au/download/download.html" }-


Covering their asses! :) :)

[NOD32 user]

-{ Quote: "so who and where are the "many people running it without incident" ??" }-Me 2 :thumb:

It's important to remember those that visit the forum and post are naturally going to be experiencing an issue.
A support forum is not a very clever place to try and find out how many people something is working correctly for.

Cheers :)

[saffron]

-{ Quote: "For some this version works for others it won't. I’m one of them. It's a complex problem, because every system is different. If you take a look at all of the new topics in this section, there are many more problems." }-

There were so many OLD problems being discussed, ESET was stupid to release the program when it did.

The NEW problems are a bonus. :(

[CtlAltDelete]

-{ Quote: "All of we know that the version RC1 was much better than the version 3.0.xxx while a few they did not suffer any injury others suffered a true war.


1 - How there is possible a version RC1 to be better than the version 3.0.xxx " end "?


2 - Are it how what an enterprise of high level of products let become careless and to show us a version worse than his RC1?


3 - It be what the Eset hurled itself?


4 - Will it be that it should of is a RC2 or up to a RC3 until everything to be a worthy version of personal and business use?


5 - How it will be able to be possible the internal tests of the Eset they say that they continue at the front of the competition? Will they have any special version?


6 - Some persons indicate that the resource consumption of his pc increased in comparison with the version 2.7. The one that owes to herself this increase? Will it be of an optimized badly compiled?


7 - Today we had not any official piece of news of because and of the reason of this disaster of his version launched to 5 of November. What the reason will be?


8 - Knowing which some enterprises they always pass over a bad face in his life the Eset does it give guarantees that all the moderate mistakes will be answered?



9 - When we will have a worthy version to use will we be warned?


10 - If we go by a new GUI appearance to the Eset what she would find of that?


11 - Will it be still that the Eset manages to surprise us it shears that it makes positive?


12 - What I provide the Eset with a bridge is it disposed compensating for the users of this hasty version?


13 - In the site of the Eset.com.au (http://www.eset.com.au/download/download.html) be written the next sentence: "The with any new program, these first release versions may not be 100 % bug-free!" would it be necessary the things had been done as they should have been done?



You ask someone which some users would like doing before the Eset.

I apologise if my English will not be interlied well." }-





I had to read this 6 times and still I barely understand it...

[CtlAltDelete]

-{ Quote: "They are working on fixing any outstanding issues. Perhaps for the next Beta product, users won't ask , Is it ready? Is it ready? Is it ready? every five minutes." }-


8 months in BETA and this is what they release? Some of the ongoing issues are so glaring that its hard to believe it was in beta at all! How was this stuff missed?

[Big Apple]

-{ Quote: "Covering their asses! :) :)" }-

I think it's a big shame, this is happening with a product, that has been on the top for so long and now this.
It means the final license for me with Nod, that's for sure, but I guess nobody is losing any sleep over that!

[SamSpade]

-{ Quote: "But who were ESET racing against? Why did they rush? I seriously hope ESET decides to extend the license time by the amount of time it takes them to release a worthy final release." }-

That would be very wise on the part of Eset, to extend the subscription time until a stable candidate is released.


I see two ways of looking at this:

1. We have the precedent of the "grand-daddy" of popular software makers, Microsoft. MS has always worked by the credo of "put it out fast (even according to an artificial time-table ruled more by marketing concerns than by serving the customers' needs), then clean it later". They consistently put out partially and imperfectly configured software -- operating systems, no less -- and then do the tweaking later, AFTER the buyers have already paid for it!! Smart business move, has created a number of billionaires, but has hardly won Bill Gates and Co. many friends.

Eset, a much smaller niche (anti-virus/security) software maker, does not have the luxury that MS has; there are simply too many alternatives that buyers can go to if they are disappointed enough with what Eset is doing. Microsoft's competition (Apple, Linux) still maintains a fraction (*maybe* 25%) of the market share that MS owns. Eset, by comparison, is a much smaller player even in the security software niche -- think Symantec, McAfee, CA, Trend, Panda, and others; even now Kaspersky has grown enormously in the past few years -- so Eset has got to keep itself disciplined enough to hold those customers who went to Eset for all the reasons we have left the "big boys": we want light, unbloated, fast, efficient, no-nonsense, safe, reliable anti-virus software. We are ready to pay for that. When the product ceases to hold these qualities it loses its appeal, and we will start looking elsewhere.


2. The other way to see it is: Eset has done something unique and good in the past by making a light, fast, efficient, and reliable product. They are most likely going to keep their pride over these strong points and will fix the various problems that this new 3.xxx release has; Eset sees its niche and will be faithful to making their product light, fast, most efficient, and reliable, and when the time comes to upgrade the guts of the software they will do it well, not rushing out inferior buggy releases just to "keep up with the Joneses".

I'm waiting to see what Eset will do next.

|||

[saffron]

-{ Quote: "Eset, by comparison, is a much smaller player even in the security software niche -- think Symantec, McAfee, CA, Trend, Panda, and others; even now Kaspersky has grown enormously in the past few years -- so Eset has got to keep itself disciplined enough to hold those customers who went to Eset for all the reasons we have left the "big boys": we want light, unbloated, fast, efficient, no-nonsense, safe, reliable anti-virus software. We are ready to pay for that. When the product ceases to hold these qualities it loses its appeal, and we will start looking elsewhere." }-

ESET hasn't lost me yet, I've upgraded back to V2.7 for now, but I'll be gone like a flash if they don't quit the ******** and admit there are some serious problems with V3 and ESS.

[digibits]

I would very much have liked to upgrade my Eset AV software to ESS, but the seller that Eset customer service directed me to was totally unaware if this could even be done. So I have two years remaining on my NOD32 program and will probably never upgrade to ESS despite the fact that I was one of their beta testers.

My firewall software, Outpost 2008, runs fine with NOD32 v2.7 on Vista, It will not run with the latest NOD AV release.

I'm sure that ESS was supposed to be a "cash cow" for Eset, but if I'm not allowed to upgrade to it from an existing AV license, they can probably forget ever getting any repeat business from me. :thumbd:

[BlueZannetti]

-{ Quote: "I'm sure that ESS was supposed to be a "cash cow" for Eset, but if I'm not allowed to upgrade to it from an existing AV license, they can probably forget ever getting any repeat business from me. :thumbd:" }-Well, the only upgrade mode that I've seen is a renewal based upgrade - e.g. execute a renewal purchase today for ESS (looks to be standard terms for renewal) and the ESS license is for any time remaining on your current NOD32 license plus the renewal period. In my own case, I had a 2 user NOD32 license expiring in 04/2008, did a 2 year ESS upgrade renewal, now have 2 user ESS licence until 04/2010. Not sure if they support other options at the moment and it may be region dependent as well....

Blue

[saffron]

-{ Quote: "My firewall software, Outpost 2008, runs fine with NOD32 v2.7 on Vista, It will not run with the latest NOD AV release." }-

NOD32 V3 uses some of the firewall component so it's probably a conflict. Oupost FW is crap IMO, but the FW in ESS is worse. ESET needs its head read for rushing it to release in its present state.

[YeOldeStonecat]

It's "software" people. It happens, an immediate release to the general population is always going to be "buggy"..and the developer knows that..and relies on the feedback from this "real world test".

Internal testing, no matter if it's antivirus, some office suite, a game, an operating system,...internal testing can never give the develop a good idea of what their new product will be like "out in the real world..on peoples plethora of various configurations". Internal testing can only go so far, and it's usually on clean machines...not "real world..scrambled up" computers like the general population has from every day use.

Just like operating systems...it's not a good idea to rush out and jump on the latest OS. Stability and compatibility is usually approx 9-10 months later with the first service pack. How many people rushed to go to Vista...and went back to XP?

Games...a games initial releases when they "go gold"...bugs are usually widespread...compatibility has to be improved, make it work better with various video drivers, monitor drivers, etc. Point Releases and patches are usually quick to follow an initial release.

Speaking of games...I rarely hear complaints about spending money on them. And games are usually at least twice as much as AV products. Many people purchase quite a few games per year..rarely keep playing them all. 50-60 bucks on a game...play it through, find the majority of them boring..uninstall it and shelf the CD. Break down the price of an antivirus product....1 years protection...how many hours do you spend on your PC being protected? Cost per hour of antivirus protection? Much less than the electricity it uses.

[saffron]

-{ Quote: "Well, the only upgrade mode that I've seen is a renewal based upgrade - e.g. execute a renewal purchase today for ESS (looks to be standard terms for renewal) and the ESS license is for any time remaining on your current NOD32 license plus the renewal period. In my own case, I had a 2 user NOD32 license expiring in 04/2008, did a 2 year ESS upgrade renewal, now have 2 user ESS licence until 04/2010. Not sure if they support other options at the moment and it may be region dependent as well....

Blue" }-

ESET Australia offers a free ESS upgrade for local users, but their website says they don't have an upgrade path from ESET yet. Whatever, it's not happening. I suppose it could be marketing hype, but it will do them a lot of damage if it is.

[pbmcmlxxi]

In the UK there is a link: https://secure.eset.co.uk/order/migratelicence.asp
which allows users to upgrade their existing AV licence to Full Suite pro-rota.

I must admit though that I am giving due consideration to reverting back to 2.7 if v3 does not become more bug free and compatible with other security products.

[BlueZannetti]

-{ Quote: "ESET Australia offers a free ESS upgrade for local users, but their website says they don't have an upgrade path from ESET yet. Whatever, it's not happening. I suppose it could be marketing hype, but it will do them a lot of damage if it is." }-One would hope that market rollout strategies (pricing, upgrade paths, etc.) are fully developed before the product rollout actually happens. It seems a bit fragmented in this case.....

Blue

[nodyforever]

Will it be that we are going to have an official word of the Mr Ayreh Goretsky?


It be which space at least to clean the image what they transmitted even if light that to a new design of his products?


Will they be they able of surprising us still?

[SamSpade]

-{ Quote: "ESET hasn't lost me yet, I've upgraded back to V2.7 for now, but I'll be gone like a flash if they don't quit the ******** and admit there are some serious problems with V3 and ESS." }-

They haven't lost me, either, because I believe it to be solid piece of code... in its guts. Just some peripheral bugs that need ironing out still exist.

One thing I've noticed is that V.3 uses about 5 more meg of RAM and I wonder what that is being used for (?).

It also scans at the now commonly reported rate of ~50% of processor usage BUT the scan is one-half the time it used to take with V. 2.7.


|||

[Zombini]

Friends dont let friends use ESET 3.0. I'm trying to figure out how to get a refund. Any ideas.

[twl845]

Save your setup .exe and then install Norton for a spin. You'll be back.;D

[Ngwana]

-{ Quote: "Friends dont let friends use ESET 3.0. I'm trying to figure out how to get a refund. Any ideas." }-

Unless it is mere sarcasm you can search on ESET website and it is listed under 'returns policy' within Terms & Conditions of Trading. ;D

[Katril]

This is too funny.



Personally I agree they put this out a little too soon, but that is what happens with any company who are on deadlines and dont want to look like fools and miss their deadlines.


There is probably this huge argument going on inside the company on whether or not they put this out too soon.



Yeah I have problems with 3.0 it just crashes my system when I use my browser.

So I just sent in the error to them and went back to 2.7. If it were a problem I could deal with then I would just send the error reports in to them so they know what they are dealing with and know what to fix.


IF you want this to be a good software, if your computer can operate with it on it and it doesnt pose a security threat, keep it there if its not working all that well and keep sending the error reports in and the software will get very good quick.


And for the new people who just bought 3.0, 2.7 is an amazing piece of software and using that in the time being will not hurt you in the least.

[Empath]

I haven't tried it yet; I've only read through other's experience. Nod32 2.7 was purchased because of unique features not offered by anyone else. From what I read, some of those unique features have been programmed out to the point that other than 2.7, there is still nothing with the unique features I want.

I assume at some point in time 2.7 will be discontinued and users will be expected to "upgrade" to version 3. Whether I will or not will depend on whether version 3 is at least equal to 2.7. Otherwise, without the option available on the market now offered by 2.7, I'd likely rely strictly on scanning. Never again will I permit a real-time monitor to noticeably bog down my system.

I'm not trying to be negative, but I do sincerely hope Eset recognizes the unique position they hold within the anti-virus community, and wouldn't give that position up for anything.

[Joliet Jake]

-{ Quote: "so who and where are the "many people running it without incident" ??" }-

Here's one here.;D 8)

Not a single problem to date and I've had it installed since the 5th.

Saying that, I had no problems with the beta either for the couple of weeks I tried it.

Version 2.7 is still fully supported so for those who are not totally happy and experiencing problems with V3 they could revert back to 2.7 (which was and still is a quality product)