Update not working

[Janner]

The update feature does not work for me.

If I try to do it manually, the connection attempt times-out. When NOD tries to carry out an automatic check for updates, I get a message telling me that it has failed.

I'm not using a proxy nor a LAN connection.

The update server is set to 'choose automatically'. However, when I drop down the server selection box, this is the only option. No specific servers are listed. If I go to the 'update server list' page, there are no servers listed. I had assumed that this was the problem, so manually added the update servers. This made no difference. Updates still failed.

I am not using a software firewall (I had been using Outpost, but experienced problems when trying to run it and NOD v3 together).

Anybody have any suggestions?

[Marcos]

Do you have a firewall installed? If so, does it allow bi-directional communication for ekrn.exe? If you connect through a proxy server, is it configured properly in the Update setup?

[Janner]

{QUOTE-> Do you have a firewall installed? If so, does it allow bi-directional communication for ekrn.exe? If you connect through a proxy server, is it configured properly in the Update setup? <-QUOTE}

No firewall or proxy.

[Marcos]

Could you please submit a Customer care query using the integrated submission form so that we can check your update configuration? In case of any problems, feel free to PM me.

[Janner]

{QUOTE-> Could you please submit a Customer care query using the integrated submission form so that we can check your update configuration? In case of any problems, feel free to PM me. <-QUOTE}

Have now done so. Thanks.

[ASM]

I encountered the same problem too. Which service is "stopped' by default? I found one whcih is status is stopped.