Double Mail Tags {NOD32 3.0 AV}

[Eliot]

I get double tags on every single email that is scanned.(with tags enabled)

Here is a screenie:

http://watts76.net/Capture.JPG

[Thankful]

What is you email client?
Settings should be:

[Eliot]

It still shows double. I have sent tags enabled so people I send mail to, know its clean. ;)

This AV has been doing this since the first time I tried it, beta 1b I think. Its a bug. ;)

[Thankful]

Is your email client listed and checked as follows?:

[Eliot]

-{ Quote: "Is your email client listed and checked as follows?:" }-

Yep. Thanks for the help, hopefully Marcos or anyone from Eset can confirm this issue and that it is being worked on. Just incase, I am running:

Vista Business
NOD32 3.0
Windows Firewall
Outlook 2007

[Thankful]

Sorry I couldn't help. You can fill out an error report if you wish:
http://www.wilderssecurity.com/showthread.php?t=190398

[Eliot]

Thank you. I will do just that. You did help, I didn't know about the error report. Thanks.

[Big Apple]

It's a known issue for a while already.

[Big Apple]

If a lot of users are disabling the 'tagging' option beacause of the problems, Eset is missing a great deal of advertising, as there are no tags added and a lot less people, all over the world, are not reading the tag lines in the emails.
I would make sure that this would be fixed in a hurry and it still amazes me, that this wasn't done before releasing the final.

[Eliot]

I definitely want it fixed. I really like to let anyone I send email, know its clean.

[pbmcmlxxi]

I get the same issue using Outlook 2007, all correct options applied. It just replicates the message at the bottom of received mail. Hopefully something Eset are working on.

[pbmcmlxxi]

Now using V 3.0.563.0 - I have now noticed regarding email scanning, that
using outlook 07 & Vista, with the option in NOD ticked for 'Append tag messages to received and read email - it is literally doing that!

Previous downloaded messages with out this ticked were normal i.e. no notifications as requested. With this option selected it now appends the notification to the bottom of my email i.e. 'Read'

When I now download a message and view it I get 2 notifications at the bottom of the email, I presume on 'Received' and one for the 'Read'

[Big Apple]

-{ Quote: "Now using V 3.0.563.0 - I have now noticed regarding email scanning, that
using outlook 07 & Vista, with the option in NOD ticked for 'Append tag messages to received and read email - it is literally doing that!

Previous downloaded messages with out this ticked were normal i.e. no notifications as requested. With this option selected it now appends the notification to the bottom of my email i.e. 'Read'

When I now download a message and view it I get 2 notifications at the bottom of the email, I presume on 'Received' and one for the 'Read'" }-

Don't think it's meant this way: One notification for 'received' and a second notification for 'read'.
As you can read here, there are many posts regarding the 'double tagging' problem.

[De Hollander]

IMO if you get the same results like this, http://www.wilderssecurity.com/showpost.php?p=1107943&postcount=13
This is not correct. Only one tag.

Perhaps anybody from eset to confirm.

[djmorgan]

-{ Quote: "Now using V 3.0.563.0 - I have now noticed regarding email scanning, that
using outlook 07 & Vista, with the option in NOD ticked for 'Append tag messages to received and read email - it is literally doing that!

Previous downloaded messages with out this ticked were normal i.e. no notifications as requested. With this option selected it now appends the notification to the bottom of my email i.e. 'Read'

When I now download a message and view it I get 2 notifications at the bottom of the email, I presume on 'Received' and one for the 'Read'" }-

Not sure that is correct because when I turn off to scan 'read' email I still get two tags!

[Big Apple]

As stated before: It is NOT correct, that a double tag is showing!!! :gack:

[Eliot]

Someone from Eset please pop in here and atleast let us know the problem is being worked on. I just bought the AV and would like to know my only problem will be fixed in due time.

[Sir George]

-{ Quote: "I definitely want it fixed. I really like to let anyone I send email, know its clean." }-
Your assumption that the e-mail is clean is incorrect. The only assurance you are providing when you post an e-mail which has been scanned by an AV program is that the current definitions in the AV database didn't detect a virus. This does not mean that all users have an up to date AV definitions file, nor does it mean that any undiscovered virus is not being sent. :-)
Just an FYI.

[djmorgan]

It has to be wrong getting multiple tags, in what circumstance would you receive an email and not read it? if you did not read it you would not be aware if a tag was there or not! Logic must prevail :-*

[Eliot]

-{ Quote: "Your assumption that the e-mail is clean is incorrect. The only assurance you are providing when you post an e-mail which has been scanned by an AV program is that the current definitions in the AV database didn't detect a virus. This does not mean that all users have an up to date AV definitions file, nor does it mean that any undiscovered virus is not being sent. :-)
Just an FYI." }-

FYI, NOD32 uses advance heuristics to scan with also. ;)

You are correct to a point though.

[feniks]

-{ Quote: "I get double tags on every single email that is scanned.(with tags enabled)

Here is a screenie:

http://watts76.net/Capture.JPG" }-


This is not some bug.

If you have spam program like Spamihilator the mail will be checked 2 times, therefore 2 adnotations. First it came to spam program then goes to email program.

I tested this. Received mail directly from box (server in internet) 1 tag, through spam program 2 tags.

I hope this help.

[Big Apple]

-{ Quote: "This is not some bug.

If you have spam program like Spamihilator the mail will be checked 2 times, therefore 2 adnotations. First it came to spam program then goes to email program.

I tested this. Received mail directly from box (server in internet) 1 tag, through spam program 2 tags.

I hope this help." }-

It's a bug!

[feniks]

-{ Quote: "It's a bug!" }-

In the case I described the mail is received and sended 2 times on the computer, one time Spamihilator received from internet, then mail program receive from Spamihilator which act as local server. This is logical. And Nod is doing its job.

But I agree that in the options where you tag which programs are email clients - when you check one (just Spamihilator or The Bat! in my case) then only this one should be checked. But it is working rather like double assurance, NOD is saying that better check for sure because it MAY BE not checked. But for me even I do not check which are email clients, NOD is still checking. Most people do not do anything with options - so if it will be like - email client not checked = mail not checked, then many people will be complain that NOD is not checking their mails.

So in short that is the logic of the program and is working hard not lazily. ;)

I see that as a price for being more "idiotenproof" but of course you do not have to agree. :)

[Big Apple]

-{ Quote: "In the case I desribed the mail is received and sended 2 times on the computer, one time Spamihilator received from interenet, then mail program receive from Spamihilator. This is logical. And Nod is doing its job.

But I agree that in the option where you tag which programs are email clients when you check one (just Spamihilator or The Bat! in my case) then only this one should be checked. But it is working rather like double assurance, NOD is saying that better check for sure because IT MAY BE NOT CHECKED. But for me even I do not check which are email clients NOD is still checking. Most people do not do anything with options so if it will be like email client not checked = mail not checked, then many people will be complain that NOD is not checking their mails.

So in short that the logic of the program and is working hard not lazily. ;)

I see that as a price for being more "idiotenproof" but of course you do not have to agree. :)" }-

Believe me, the tagging is NOT WORKING the way it should. People only using an emailclient like Windows Mail (Vista) or Outlook (Office), show double or more tags, so has nothing to do with a antispam program. When I receive email with Windows Mail, it show a double tag....most of the time, depending on the receiving/scanning speed.....if it's fast: just a single tag, if it's slow: a double tag.....or even three tags.
Have not seen any comments anymore from Eset regarding this!

[Thankful]

-{ Quote: "Believe me, the tagging is NOT WORKING the way it should. People only using an emailclient like Windows Mail (Vista) or Outlook (Office), show double or more tags, so has nothing to do with a antispam program. When I receive email with Windows Mail, it show a double tag....most of the time, depending on the receiving/scanning speed.....if it's fast: just a single tag, if it's slow: a double tag.....or even three tags.
Have not seen any comments anymore from Eset regarding this!" }-
Have you opened a ticket with Eset including your system configuration? They have been very helpful to me and have responded within 24 hours.

[Big Apple]

-{ Quote: "Have you opened a ticket with Eset including your system configuration? They have been very helpful to me and have responded within 24 hours." }-

Yes, I have, but no respons. What was your problem, which they helped you with?

[Thankful]

-{ Quote: "Yes, I have, but no respons. What was your problem, which they helped you with?" }-
Two problems:
1. Uninstalling NOD32
2. Currently working with Eset with 'operating memory' scan GUI issue.

[Big Apple]

-{ Quote: "Two problems:
1. Uninstalling NOD32
2. Currently working with Eset with 'operating memory' scan GUI issue." }-

Ok, good luck with it all. I just wish, Eset would come with some statement regarding all the problems and maybe some comforting wordsm, what we could do best. I remain disappointed about the fact, that they cicked this version 3.0 on the market......knowing it's not half as ready as it should be.
I think it all had to do with a Bulgarian software party just recently and on forehand they announced the release because of that party and therefore it was cicked out too early!

[feniks]

-{ Quote: "Believe me, the tagging is NOT WORKING the way it should. People only using an emailclient like Windows Mail (Vista) or Outlook (Office), show double or more tags, so has nothing to do with a antispam program. When I receive email with Windows Mail, it show a double tag....most of the time, depending on the receiving/scanning speed.....if it's fast: just a single tag, if it's slow: a double tag.....or even three tags.
Have not seen any comments anymore from Eset regarding this!" }-


I believe you. I know that different configurations = defferent problems. I just desribed my case. In case.

[Eliot]

My ticket just got a response:

"we already know about this issue and our development team is working on it. Anyway, thank you for your advice. I hope the problem will be fixed soon."

[Big Apple]

Good news! At least a sound out of the AV shed!