Web images randomly don't show

[Ade 1]

Hi everyone,

I saw this problem/bug posted on another thread but can't seem to find it since I began experiencing the same thing.

Since installing the final release 3.0.551.0, I've noticed that random images aren't been shown when I visit websites (none in particular). Sometimes I can visit the same website and see all the images and another time only see some of them. If I right click an image not shown and choose 'show picture' then it shows it fine. I'm using IE7 and have Vista 32-bit installed.

I've been using ESS since Beta 2 came out and never had this problem with that or indeed the RC1 release so it seems to be a bug introduced in the final build.

Hopefully Eset can fix this in the next build. Anyone else having the same problem and if so know of a fix?

Thanks for your help.

[Marcos]

Please everyone who encounters this problem send a Customer Care request using the integrated submission form. In the description field write the name of the browser you use as well as some examples of websites that do not open correctly.

[ASpace]

I don't have problems with images but with speed of the web protection . If AH is enabled for the web protection , some downloads/exe are much slower . E.g. download Google Talk application from www.google.com/talk

It takes me 16 seconds to be saved on the hard drive after IE7 shows 99% - this is ESS 3.0.551 with web-protection AH enabled
With AH disabled on web protection with ESS , it takes just 10-11 seconds for it to be saved .

In comparison with NOD32 v2 , in IMON and AMON AH was enabled in both - the download took 6-7 seconds to be saved after IE shows 99% . Perhaps this is because of the scan times/engine or something new in the AH?

[Marcos]

-{ Quote: "I don't have problems with images but with speed of the web protection . If AH is enabled for the web protection , some downloads/exe are much slower . E.g. download Google Talk application from www.google.com/talk
" }-

This particular setup file was scanned by my ESS in 1 sec. As for Advanced heuristics (AH), it's normal that it takes several seconds to emulate certain files, but this does not seem to be the case. AH is the same in v2 and v3 and it hasn't been updated for about 2 months.

[Ade 1]

-{ Quote: "Please everyone who encounters this problem send a Customer Care request using the integrated submission form. In the description field write the name of the browser you use as well as some examples of websites that do not open correctly." }-

Thanks Marcos. Will do.

[sjgore]

I've had this problem with facebook and ESET.com (ESET.co.uk works fine though). I'll send a submission to Customer Care when I get home tonight.

Steve.

[kmart9419]

This is a real annoying problem. Lots of sites randomly not show the pictures. The picture not shown is different with each refresh. And guess what, the worst culprit is Eset's own homepage. Lots of red x.

Please fix! Never had this problem with any security software. Ever.

[Edwin024]

@Marcos: I send it, but you can have a look yourself too at for instance www.voetbalprimeur.nl, fcupdate.nl and also www.eset.com. All kinds of red X symbols on these three sites. And there are more. I use Internet Explorer 7 by the way.

[toasale]

Click "Internet Options"; click "Privacy" tab; click "Sites" and enter the site's last url domain name then ".com" and click "A"; click "Settings" and enter the site's entire url (minus the http/https://) and click "Add".

This solved my issues +99% of the time.

[Edwin024]

Strange option, for this bug is visible on 9 out of 10 sites... I'm now using Opera and I don't see it there. So it must be the interaction between ESS and IE7

[kmart9419]

After uninstalling smart security, the problem went away. So at least we know for sure its smart security that is causing the problem. Disabling antivirus and spyware as well as the firewall does not fix the problem.

Toasale, your solution is not practical since it occurs on so many sites. Get it together Eset. 75% or more users using ie7. How can such an obvious bug get through the cracks?

I'm regretting my purchase and is considering going back to trend micro.

[Edwin024]

That's a bit too much... I think that now that the final version is out Eset will soon bring out an update to overcome this serious irritating bug. But the program is much better than Trend's. Look at avcomparatives for the results of both packages.

[Chuck_IV]

-{ Quote: "@Marcos: I send it, but you can have a look yourself too at for instance www.voetbalprimeur.nl, fcupdate.nl and also www.eset.com. All kinds of red X symbols on these three sites. And there are more. I use Internet Explorer 7 by the way." }-

Yes. It's very easy to see it Marco, at www.eset.com. That site has the red "x" problem quite a bit. Half of the top menu options are red x's for me. I use IE7 under Vista(32 bit).

[ASpace]

Actually not that easy on eset.com

The graphic on this page not showing has nothing to do with ESS/EA

The picture is not laoding with NOD32 v2 (too) and with no AV (again)


This screenshot is from a computer with no AV installed (just WF enabled)

[Ade 1]

I'm not sure if this is right but I'm currently at work using ESS on my laptop and I've just realised that I don't have this problem here - it's running XP Pro. Whereas my home PC with this problem is running Vista.

Does anyone else have this problem on XP or is it just Vista users who have it?

[sponch]

same problem here, too! Sent a mail to support. UsingVistra Ultimate (32 &64 bit) with IE7; problem exists with firefox, too.

Sponch

[Edwin024]

The weird thing is that Opera doesn't suffer from this bug. Is ESS not scanning the http thing there? .....

[PatG]

See everything on both sites w/XP Pro SP2.

[Edwin024]

Maybe it's a ESS-Vista thing then. But again: no problems at Opera. So what is ESS doing to make things go wrong in Firefox and IE...

[sjgore]

http://img.photobucket.com/albums/v56/sjgore/ESS.jpg

The image in the link above shows www.neowin.net on first load (left hand side) and then after refreshing the page (right hand side).

Sometimes, the complete opposite happens. The page will load fine first time, but refreshing the page makes the red crosses appear.

ESS 3.0.551.0 running on Vista Ultimate 32Bit (IE7).

I've now submitted a form to customer care about this.

Steve.

[kmart9419]

Seems to be a Vista issue. My windows xp computer does not have this problem.

[Edwin024]

It's not a Vista issue of course. It's ESS in Vista, so an ESET issue. Without ESS of AV only and another suite no problem at all. Enough proof for me.

[PaulN]

I installed version 3 just last night and experienced this issue on both Firefox and IE6.
Just spoke to Eset UK Tech support and they confirmed it is a bug and they're working on it.
At their suggestion can I ask whether any of you use Outpost Firewall Pro Ver. 4 as I do, maybe that is something to do with it?
Or are we all on a range of different setups?

[sjgore]

-{ Quote: "Just spoke to Eset UK Tech support and they confirmed it is a bug and they're working on it.
" }-
Yes, I just got an e-mail from UK tech support saying that too.

[Ade 1]

-{ Quote: "At their suggestion can I ask whether any of you use Outpost Firewall Pro Ver. 4 as I do, maybe that is something to do with it?
Or are we all on a range of different setups?" }-

Firstly, good news that they're working on it. Secondly, I use ESS which provides me with everything - no other security apps. I said before - I don't have this problem on my XP laptop only on my Vista PC.

[Marcos]

I'm glad to announce that a fix for this issue is being tested. It seems promissing so far :)

[De Hollander]

-{ Quote: "Actually not that easy on eset.com

The graphic on this page not showing has nothing to do with ESS/EA

The picture is not laoding with NOD32 v2 (too) and with no AV (again)


This screenshot is from a computer with no AV installed (just WF enabled)" }-


Sometimes the same issue, accept with XPSP2 / Nod32 v2.7.

[ASpace]

-{ Quote: "I'm glad to announce that a fix for this issue is being tested. It seems promissing so far :)" }-

Please , if possible , push it via the regular updates :)

[Neoxellos]

-{ Quote: "I'm glad to announce that a fix for this issue is being tested. It seems promissing so far :)" }-
That's great. It's very annoying!

[breadseed]

I'm using Opera 9.24 and ESS 3.0.560 with XP and having some problems with web browsing. Ocassionally webpages aren't loaded on first attempt with "connection closed by remote server" or "internal communication error" messages from Opera.
Also, Opera on start-up takes ages to open the initial webpage - sometimes I have to close it and re-start it.
Didn't have these problems with ESS RC1 and so far, no problems using Internet Explorer (although I normally rarely use IE).

[ctrlaltdelete]

-{ Quote: "I'm glad to announce that a fix for this issue is being tested. It seems promissing so far :)" }-

Very promising indeed.

The fix solved the issue on my machine (XP Home SP2 IE7).
Let's hope it also solves this issue on all other configurations which are being tested right now.

[kmart9419]

Where did you get the fix?

[ctrlaltdelete]

-{ Quote: "Where did you get the fix?" }-

That is top secret :lurking:

I guess the fix will be released after testing on many other configurations successfully.

That may be very soon....:D

[Marcos]

-{ Quote: "Very promising indeed.

The fix solved the issue on my machine (XP Home SP2 IE7).
Let's hope it also solves this issue on all other configurations which are being tested right now." }-

Where did you get it from? It's only installed on my computer and the computer of my colleague where the problem was introduced ???

[ctrlaltdelete]

Marcos, i just followed your instructions in post #2 in this thread ;D

Recieved a reply from ESET Technical Support Department, followed the instructions again ;D and it solved the issue here.

[Pwntje]

I also got this problem. Some times just no images are working on a page, just plain text.

I also got a problem that sometimes a page doesn't even load (Times out). One refresh and everything works fine again.

Very annoying this, and I hope ESET will fix this ASAP.

And lets hope this can be done by regular updates instead of having to download another new version. Thats where updates are for, to serve people updates too I presume :)

[Edwin024]

I got the test version (563) too from Eset and it really works! On Vista no more red X's in IE7 in any case.

[Ade 1]

-{ Quote: "I got the test version (563) too from Eset and it really works! On Vista no more red X's in IE7 in any case." }-

Excellent. Awaiting it patiently!

[ASpace]

-{ Quote: "I got the test version (563) too from Eset and it really works! On Vista no more red X's in IE7 in any case." }-


I'll once again say that I hope they push it via the updates because it is very annoying to install sth so often just because some updates/fixes

[Ade 1]

-{ Quote: "I'll once again say that I hope they push it via the updates because it is very annoying to install sth so often just because some updates/fixes" }-

I agree. This is what automatic updating is all about isn't it? They manage to update each individual module through this procedure so fingers crossed!

[larryb52]

is this new version available yet or how does one get it as I run vista...hope they also worked on the startup problems...

[Neoxellos]

I'm glad this one is solved with 3.0.563.