Is there a problem with Support right now?

[ShaunMac]

Hi all,

Is anyone else having problems getting responses out of Javacool's Support at the present time? I took a problem I had to Support 12 days ago and got a reply the next day asking me to provide further info.

That I did and I've heard nothing in the 11 days since despite my sending several e-mail "reminders" that I had had no further response (though I did wait at least the asked for 72 hours each time before sending further e-mails).

I'm now starting to wonder if I'll get a response from Support on this issue and am seriously considering not renewing SpywareBlaster when my license expires at the end of next month. :(

[javacool]

{QUOTE-> Hi all,

Is anyone else having problems getting responses out of Javacool's Support at the present time? I took a problem I had to Support 12 days ago and got a reply the next day asking me to provide further info.

That I did and I've heard nothing in the 11 days since despite my sending several e-mail "reminders" that I had had no further response (though I did wait at least the asked for 72 hours each time before sending further e-mails).

I'm now starting to wonder if I'll get a response from Support on this issue and am seriously considering not renewing SpywareBlaster when my license expires at the end of next month. :( <-QUOTE}

Hi,

Please check your spam / junk e-mail folders or filters.

While there was initially a delay because *our* spam filters accidentally caught a few legitimate e-mails as spam (which has now been rectified - and we sincerely apologize for), we did send a response to you several days ago.

If you can't find the response in your spam / junk e-mail folders, I'd be happy to try re-sending it. Just let me know. :)

Best regards and thanks,

-Javacool

[ShaunMac]

{QUOTE-> Hi,

Please check your spam / junk e-mail folders or filters.

While there was initially a delay because *our* spam filters accidentally caught a few legitimate e-mails as spam (which has now been rectified - and we sincerely apologize for), we did send a response to you several days ago.

If you can't find the response in your spam / junk e-mail folders, I'd be happy to try re-sending it. Just let me know. :)

Best regards and thanks,

-Javacool <-QUOTE}

Pretty sure it's not my spam filters as the automated responses - which come from the same e-mail address - to my e-mails have been getting through fine.

So I would really appreciate it if the response could be resent as it looks like it's been lost in the ether somewhere. ;D

Many thanks

[javacool]

{QUOTE-> Pretty sure it's not my spam filters as the automated responses - which come from the same e-mail address - to my e-mails have been getting through fine.

So I would really appreciate it if the response could be resent as it looks like it's been lost in the ether somewhere. ;D

Many thanks <-QUOTE}

Hi,

The auto-responses and the e-mails themselves actually occur through two separate processes - I'll take a look and see if I can find any reason why you might receive one but not the other.

I've resent the response - please let me know whether or not you receive it shortly. :)

Best regards,

-Javacool

[ShaunMac]

{QUOTE-> Hi,

The auto-responses and the e-mails themselves actually occur through two separate processes - I'll take a look and see if I can find any reason why you might receive one but not the other.

I've resent the response - please let me know whether or not you receive it shortly. :)

Best regards,

-Javacool <-QUOTE}

Received nothing so far and it's definitely not my spam filters. I've accessed the e-mails on the mail server directly without actually downloading them as yet. The automated response to my last e-mail to Support is there, as is the notification of topic replies here - though I am aware they come from two different e-mail addresses ;) - but no response yet to my issue. It's definitely not getting through to my ISP for some reason.

[javacool]

{QUOTE-> Received nothing so far and it's definitely not my spam filters. I've accessed the e-mails on the mail server directly without actually downloading them as yet. The automated response to my last e-mail to Support is there, as is the notification of topic replies here - though I am aware they come from two different e-mail addresses ;) - but no response yet to my issue. It's definitely not getting through to my ISP for some reason. <-QUOTE}

Hi,

I've sent you the response via Private Message on the board software.

I still have no idea why just those e-mails aren't getting through, but I'd like to try something if possible. Could you please send an e-mail to bugreports@javacoolsoftware.com (referencing this thread)? I'll then send a one-sentence reply, and we can see if it goes through.

Best regards,

-Javacool