TI10 4942 hangs running under Vista

[robinh]

I scheduled a backup for 3 am. The log says 3:00:01 The "backup" started (twice).

The bottom right box on the GUI says "No operation started"

Now who is right?

It is now 15 hours since the operation started and the Acronis twizzle in the task bar is still twizzleing.

But we don't seem to be progressing and the log/GUI only has contradictions.

Why doesn't TI10 tell me correctly what is going on? If it has a problem, why doesn't it tell me what it is so I can fix it?

I am trying to do a scheduled backup of files in Users directory.

__________________ ************* _________________

BTW An undesirable feature of TI10. When I edit a task I can edit everything except the name and that is the thing you see most of. Better naming would make the task list easier to understand. As is, you better get it named right first time, else you must delete the whole task and re-enter it just to do so. Grrr!

[Acronis Support]

Hello robinh,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).
-{ Quote: "When I edit a task I can edit everything except the name" }-
Please notice that tasks can be renamed by using "rename the selected task" button on the toolbar above the list of tasks. Please see chapter 8.2 "Managing scheduled tasks" of Acronis True Image 10.0 Home User's Guide (http://www.acronis.com/homecomputing/download/docs/) for more information.

Regarding the problem you encountered:

Please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.zip), unpack the archive and install unpacked MSI package.

Please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/app_taskman.mspx)).

If that doesn't solve the problem, please do the following:

- Download and run schedmgr.exe (http://www.acronis.com/files/support/schedmgr.exe) application;
- Issue the following commands:

service stop
service uninstall

- Close schedmgr;
- Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive (http://download.acronis.com/support/scheduler.zip).
- Run schedmgr application once again;
- Issue the following commands:

service install
service start

- Close schedmgr;

If the problem still persists then please collect some information to let us investigate it thoroughly:

- Open the command prompt (Start -> Run -> cmd);
- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;
- Run Acronis Schedule Manager program (schedmgr.exe) once more;
- Issue the following command:

set logflags support

- Schedule backup creation once again;
- Wait until the scheduled backup will fail;
- Collect the log file schedul2.log that is placed in the \Program Files\Common
Files\Acronis\Schedule2 folder;

Please also Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov