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JJConnor
September 11th, 2007, 01:42 PM
TI 9 on a new Dell Vostro. Recovery Manager errors E000101F4 - True Image has not found any hard disk drives.

Uninstalled.

Upgraded to V10. Installed.

Same message.
thomasjk
September 11th, 2007, 03:03 PM
-{ Quote: "TI 9 on a new Dell Vostro. Recovery Manager errors E000101F4 - True Image has not found any hard disk drives.

Uninstalled.

Upgraded to V10. Installed.

Same message." }-What OS are you running? Is the error occurring while booted from the cd? If so is the rescue CD also V10 B4942? There may not be Linux drivers included on the rescue CD for your hardware. What is your system configuration? You may also want to consider a BartPE CD Mustang's Beginner's Guide to Create a BartPE CD (http://www.purviancecs.com/bartpeguide.htm). BartPE uses windows drivers and can be updated with additonal drivers as needed. Not so with the Linux based rescue CD.
JJConnor
September 12th, 2007, 01:09 PM
Running XP Pro.

Errors occurs using the Startup Recovery Manager (F11 - perferred method) or from CD using full version.
MudCrab
September 12th, 2007, 01:39 PM
Have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST (http://www.wilderssecurity.com/showthread.php?t=55317) thread?
Acronis Support
September 13th, 2007, 11:21 AM
Hello JJConnor,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317), as MudCrab suggested.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Please also collect the exact vendor and device names of the hard drive in question.

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov