NOD32 for Windows 3.0.290.0 Beta 2 Error

[aviramof]

when i try to install NOD32 for Windows 3.0.290.0 Beta 2 i get that error

193014

what have i done wrong and how can i fix this problem?

thanks in advance.

[Kosak]

Please provide feedback or questions about the Beta of our software test group directly at: betasupport /at/ eset.sk :thumb:

[aviramof]

i don't speak what ever languges eset.sk site uses and if you can
give me direct link that would be great and beside i don't see what
i have to say there all i did was uninstalled the previous version and
tried to installed the new beta version and the installer didn't let me
because of the error messege i have provided.

[Kosak]

You can write in english.:D


You write:

operating system, case type (installation), case issue (installation hangs and never completes), subject, your message

[aviramof]

give me direct link to the betasupport area and i'll write everything down
i just hope that i don't need to register because otherwise i would prefere
to wait to the final version of the anti virus.

[Kosak]

Originally from ESET --->
-{ Quote: "PROVIDING FEEDBACK

Please provide feedback or questions about the Beta of our software test group directly at betasupport {at} eset.sk or in the ESS Beta Forum section of the ESET Antivirus Forum. Assistance with beta versions is not available from technical support. " }-

[aviramof]

well it's still doesn't help me bro i still need a direct link to this
betasupport and i still don't understand what ever languge this site is
so if any admin or any bodyeles can help me i would really appriciate it
if not i would just have to wait to the final version of nod32 version 3.0
to be released and hopefully i wan't have any problem installing it when
she would be released a

and by the way the fact that you can quate stupid
answers from some faq or laws is not very helpfull bro
and i think it's extremly stupid that eset give you direction
to some unknown betasupport is some non english site and
expect people to find it but that is not your fault it's eset fault.

[Kosak]

http://www.eset.com/beta/

[aviramof]

i have just found it on my own and here is my qutoe

-{ Quote: "
Please provide feedback or questions about the Beta of our software test group directly at betasupport{at}eset.sk or in the ESS Beta Forum section of the ESET Antivirus Forum. Assistance with beta versions is not available from technical support." }-

you have neglected to mention that betasupport is an email address
betasupport{at}eset.sk and you neglected to provide the other hyperlinks
that are posted in that post like

ESS Beta Forum section
http://www.wilderssecurity.com/forumdisplay.php?f=18

and you could have told me that i could have open this thread in the
ESET Smart Security Beta Forum.

i'm hopping that you would think about it in the future when you try to
help somebody and thanks for your help anyway.

[aviramof]

any way now that everything is clear let's go back to why i have opened this
thread in the first place:

when i try to install NOD32 for Windows 3.0.290.0 Beta 2(the av alone)
i get that error
http://rotter.name/User_files/nor/46d5ce031ae2bce1.jpg

what have i done wrong and how can i fix this problem?

thanks in advance.

[Kosak]

I wrote it here:
-{ Quote: "Originally from ESET --->

PROVIDING FEEDBACK

Please provide feedback or questions about the Beta of our software test group directly at betasupport {at} eset.sk or in the ESS Beta Forum section of the ESET Antivirus Forum. Assistance with beta versions is not available from technical support." }-

You must describe your problem to ESET tech support. Each person have got individual problem with its PC and programs.

[aviramof]

something in your quote is wrong don't you understands?
the strudel mark that indicate email address don't exist in your quote
only the word at in breqets nor does the other addresses that the
original answer have.

any way my operating system is windows xp sp2 pro corporate version full hebrew

case type is installation problem

case issue installation hangs and never completes

subject is i can't install the new beta version of the anti virus

my messege is what do you think is causing the problem and how can i fix it.

here is the error messege i get:
http://rotter.name/User_files/nor/46d5ce031ae2bce1.jpg

thanks in advance for your help.

[Kosak]

Everybody from mentors writes e-mail adress in this form abc /at/ def.ghi :thumb:


Very good post. You can send it now and technicians help you another steps.:thumb:

[aviramof]

ok i understand thanks a lot for your help i have emailed betasupport hopefully they could help me solve this problem or they would solve it them self in the next beta or final version. :)

[Kosak]

No problem, I help you in the future, too.:thumb:


I have got information that after BETA 2 will be final version /in October maybe/.:D

[ASpace]

Since you have installation problem you can also provide Eset a log file which the install setup would generate.

First move the installer (the file which u use to install EA v3 beta2) in the main C:\ directory

Open Start -> Run -> type cmd and press ENTER
(In case you have Vista , right click the CMD to elevate privilages/Run as Administrator)
Type:
cd\ and press ENTER
Now type (if you use x32 version):
ea_nt32_enu.msi /lvx* installEA.log and press ENTER
Now type (if you use x64 version):
ea_nt64_enu.msi /lvx* installEA.log and press ENTER

Note there is space between msi and / , and also there is space between * and installEA . Example ea_nt64_enu.msiSPACE/lvx*SPACEinstallEA.log

After this the install procedure will start and at the end a log file in the main C:\ with name EAinstall.log . Please , send that file to ESET beta team :thumb:

[aviramof]

thanks a lot for your help:)

[aviramof]

in the mean while i wait for eset thechnical support to give me an
answear is there any one eles who think he know some sort of way to
help me solve the problem?

thanks in advance.:)

[ugly]

-{ Quote: "in the mean while i wait for eset thechnical support to give me an
answear is there any one eles who think he know some sort of way to
help me solve the problem?

thanks in advance.:)" }-

I have the same error and no answer from support ...yet.
Try to disconnect prior to install. Works for me.

[Marcos]

It looks like the issue's related somehow to Hebrew Windows though our distributor has installed it on this Windows language version fine.

[aviramof]

well i can only hope that this problem would be solved in the next version:)

[Kosak]

I tried to install BETA, too and I have got that same problem.:(


So I notified BETA team with my log, too.:thumb:

[Marcos]

-{ Quote: "I tried to install BETA, too and I have got that same problem.:(


So I notified BETA team with my log, too.:thumb:" }-

These problems are most likely related to special characters (e.g. with accent) used in the current profile name. Create a user with standard characters in his name, log in to that profile and try installing ESS to see if it makes a difference.

[ASpace]

-{ Quote: "These problems are most likely related to special characters (e.g. with accent) used in the current profile name. Create a user with standard characters in his name, log in to that profile and try installing ESS to see if it makes a difference." }-

Very strange .

My user name is Owner , is it normal/standart enough ?

[Nelu]

I had the same problem with instalation.I tryied again,before i closed all programs(My PC:windows xp +SP2),no problems anymore with installing

[aviramof]

it's been a while now any new information or solution to that problem?

thanks in advance.:)

[Kosak]

-{ Quote: "These problems are most likely related to special characters (e.g. with accent) used in the current profile name. Create a user with standard characters in his name, log in to that profile and try installing ESS to see if it makes a difference." }-
Thanks,

it solved this problem.:thumb: