trouble reinstalling nod 32

[sherij4]

somehow nod 32 was uninstalled on my daughter's computer. I tried to reinstall it, but it wouldn't accept my password. I purchased for 4 computers and have only used 3 ( one computer is currently down)....will reinstalling use up the 4th installation?

[GhostMan]

Hi

no, reinstall did not "waste" one license. Install process is actually independent from license itself. Please, is there any error message during installation?

Regards.

[sherij4]

I can't get that far....it won't accept my password. I was sent my password again, so I know it is the right one, but it won't accept it. Not sure what to do now.

[Blackspear]

Hi there, please email me the Username and Password and I will check it

blackspear @ wilderssecurity.com

remove the spaces to make the above email work.

Cheers ;D

[sherij4]

I just sent it to you.

Thanks for checking!

[Blackspear]

All checked.

Cheers ;D

[Marcos]

{QUOTE-> I can't get that far....it won't accept my password. I was sent my password again, so I know it is the right one, but it won't accept it. Not sure what to do now. <-QUOTE}

Go to the NOD32 Control Panel -> Update -> Update -> Setup button and make sure your User name and Password are entered correctly there. For exact transcription, I'd suggest that you select and copy (Ctrl+C) your User name from the registration email and paste it (Ctrl+V) to the appropriate field in the update setup window. Repeat the same with the password.