KIS license

[larryb52]

I've seen it mentioned that you need to convert you kaspersy key for a new one but sorry I missed the link where this needs to be done, can anyone help & thanks...

[Don Pelotas]

{QUOTE-> I've seen it mentioned that you need to convert you kaspersy key for a new one but sorry I missed the link where this needs to be done, can anyone help & thanks... <-QUOTE}
Why do you think you need to convert the key?

[EliteKiller]

https://activation.kaspersky.com/

[larryb52]

{QUOTE-> Why do you think you need to convert the key? <-QUOTE}


I used the key for kis 6 & it said it was wrong to secure a new license?

said is not for this appilcation?

[trjam]

Yep, KIS 7. Can you say,"pop up, allow, create rule, 6 million times.:thumbd:

[Graystoke]

{QUOTE-> I used the key for kis 6 & it said it was wrong to secure a new license?

said is not for this appilcation? <-QUOTE}


I'm a little confused. Why would Kaspersky tell you you have the wrong key, and that you should secure a new license? Did you purchase your key directly from Kaspersky, or some discount site?

[xl359]

yes!!

[Don Pelotas]

{QUOTE-> I used the key for kis 6 & it said it was wrong to secure a new license?

said is not for this appilcation? <-QUOTE}
Did you try to install it on Kav instead of Kis or vice versa. Did it mention the key was blacklisted or did you originally buy this key for version 5.0?......................in which case you will have to swing by support to receive a replacementkey.

[larryb52]

{QUOTE-> Did you try to install it on Kav instead of Kis or vice versa. Did it mention the key was blacklisted or did you originally buy this key for version 5.0?......................in which case you will have to swing by support to receive a replacementkey. <-QUOTE}


no key was the same one I bought as a twon license pack for my Laptop & my wifes was using it for 6kis

[Don Pelotas]

{QUOTE-> no key was the same one I bought as a twon license pack for my Laptop & my wifes was using it for 6kis <-QUOTE}
Larry, if this is a key then use notepad to open it see if says...."Kaspersky Personal Security Suite" or "Kaspersky Internet Security Suite"?

If it's a code then try to convert:https://activation.kaspersky.com/

[larryb52]

won't open in keypad but when I do go to load it, it sees that it's a key than sets the date accordingly but than when you go to next says it's for the wrong app...?

[Don Pelotas]

{QUOTE-> won't open in keypad but when I do go to load it, it sees that it's a key than sets the date accordingly but than when you go to next says it's for the wrong app...? <-QUOTE}
If it's a key then rightclick on it and use "Open with".......choose notepad in this case.

[larryb52]

{QUOTE-> If it's a key then rightclick on it and use "Open with".......choose notepad in this case. <-QUOTE}

I'll have to try it later as I'm at work now ;-( , but I'm sure we'll figure it out. First off bought this from Kaspersky but it loads as a commercial license, I noticed before I left. BUT it did work on KIS 6 but not 7. If not I'll secure a new license but we'll try the other avenues 1st...

[Don Pelotas]

{QUOTE-> I'll have to try it later as I'm at work now ;-( , but I'm sure we'll figure it out. First off bought this from Kaspersky but it loads as a commercial license, I noticed before I left. BUT it did work on KIS 6 but not 7. If not I'll secure a new license but we'll try the other avenues 1st... <-QUOTE}
It's probably because the key you bought was bought when 5.0 was still available and if thats why, then you simply contact support for a new key, but check it when you get home.

[larryb52]

{QUOTE-> It's probably because the key you bought was bought when 5.0 was still available and if thats why, then you simply contact support for a new key, but check it when you get home. <-QUOTE}


thanks for your help Don, I'll let you know later...

[larryb52]

{QUOTE-> It's probably because the key you bought was bought when 5.0 was still available and if thats why, then you simply contact support for a new key, but check it when you get home. <-QUOTE}


says security suite US edition...

[Threedog]

I have the same problem with my key for KAV. It works on version 6 but not for version 7. It isn't due to run out until August of next year. I sent an email to support on it but haven't heard anything back yet. I just used the 30 day trial key so hopefully I hear back by then. If not I will just have to go back to my version 6 of Kav.

[Honyak]

Same problem here also.

[Rilla927]

I have the same problem. I did email support and they told me they don't use keys no more that they use activation codes only. The activation code they sent me didn't work. It kept saying "key invalid".

I'm using the Kiss 7 trial and I deleted the key and then put in the activation and it didn't work.

I'm waiting to hear back from them. I just tried the Kav forum and I keep getting a error in Opera. It can't reach the forum.

[Don Pelotas]

{QUOTE-> says security suite US edition... <-QUOTE}
So it's for 5.0, contact support for a replacementkey:http://support.kaspersky.ru/helpdesk.html?LANG=en

[larryb52]

{QUOTE-> So it's for 5.0, contact support for a replacementkey:http://support.kaspersky.ru/helpdesk.html?LANG=en <-QUOTE}

no it was for 6

[Don Pelotas]

{QUOTE-> no it was for 6 <-QUOTE}
Larry, the 6.0 suite is called Kaspersky Internet Security Suite, if your key says Kaspersky Personal Security Suite which was the old 5.0 suite, then thats why you can use it on 6.0, but not on 7.0........again just contact support and get a new one.

[larryb52]

{QUOTE-> Larry, the 6.0 suite is called Kaspersky Internet Security Suite, if your key says Kaspersky Personal Security Suite which was the old 5.0 suite, then thats why you can use it on 6.0, but not on 7.0........again just contact support and get a new one. <-QUOTE}


no Don I'll repeat It's version 6 bought a 2 license pack back Jan of this year so that's v6 & it says Internet Security Suite US edition but still won't load. I assume there's a glitch, btw never had v5, I waited till 6 came out...& I don't see an upgrade price on the kaspersky web page & not ready to play another 119 to get 2 license...

[Don Pelotas]

{QUOTE-> no Don I'll repeat It's version 6 bought a 2 license pack back Jan of this year so that's v6 & it says Internet Security Suite US edition but still won't load. I assume there's a glitch, btw never had v5, I waited till 6 came out...& I don't see an upgrade price on the kaspersky web page & not ready to play another 119 to get 2 license... <-QUOTE}
...................& i repeat contact support for a new key. You don't have to buy new keys! Can we now stay in the thread you have also opened at the Kaspersky forum? :)

[larryb52]

I just visited the Kaspersky forum looks like folks in the US that have license & keys for v6 are not working. You'll have to apply for new one & hope it works. I really don't know how you release software like this & have this kind of issue. I'm sure the tech staff is a bit busy right now...

[Don Pelotas]

{QUOTE-> I just visited the Kaspersky forum looks like folks in the US that have license & keys for v6 are not working. You'll have to apply for new one & hope it works. I really don't know how you release software like this & have this kind of issue. I'm sure the tech staff is a bit busy right now... <-QUOTE}
BS, there are some who have to request a new key....not many though if they bought the key for 6.0 via the shop, you and one other are the only ones with such keys that have posted and generalizing like that won't help eventhough i understand your frustration.

[Honyak]

Add one more to the list as I am having the same problem and waiting for a reply from support.

[JerryM]

{QUOTE-> BS, there are some who have to request a new key....not many though if they bought the key for 6.0 via the shop, you and one other are the only ones with such keys that have posted and generalizing like that won't help eventhough i understand your frustration. <-QUOTE}

Hi Don,
Could the fact that the V7 on the e site is for one license on 3 computers have anything to do with it?

I was going to download KIS 7 from the site, and use a Systweak key, but when I noticed that it was good for 3 computers I thought the key would not work. I used the KIS7 from the ftp? site that I had and the key worked OK. I don't know if the KL site download would automatically change to one computer or not.

Regards,
Jerry

[trjam]

I would say that Jerry may have hit the nail on the head.

[trjam]

for those of you who cant get your Systweak key to work, download the suite from here (ftp://data.kaspersky.com/7.0.0.125/KIS/English/)

[larryb52]

{QUOTE-> BS, there are some who have to request a new key....not many though if they bought the key for 6.0 via the shop, you and one other are the only ones with such keys that have posted and generalizing like that won't help eventhough i understand your frustration. <-QUOTE}


Don I wasn't being nasty and why jump me here in the forum, I don't apprecaite...tell you what I'll go back to 6 but I won't renew when it runs out that's for sure...

[trjam]

its cool Larry, just try the link above I posted and lets see what happens.

[JerryM]

I am wondering if there is an error on the estore site. I notice that for KIS it shows a 1 year license for up to 3 users for 79.95 but for KAV only one user for $59.95.
Something seems amiss. If the 3 users is correct that is a very good deal for KIS7.

BTW, trjam, the link did not work for me. I had thought that they had taken it off since V7 was on the KL site. I kinda wish I had downloaded from the estore site, and learned whether the key would work, and if it would be for one or up to 3 users. But I don't want to go through the process again.

It might be that the trial version is still for only one user.

Best,
Jerry

[Don Pelotas]

{QUOTE-> Don I wasn't being nasty and why jump me here in the forum, I don't apprecaite...tell you what I'll go back to 6 but I won't renew when it runs out that's for sure... <-QUOTE}
I'm not trying to jump you, but it's very easy to make things worse than they are. Just because 10 users are having problems....does not mean 10 million US users are having the same problem.............that was my point and there are many more who have installed 7.0 without running into this over the last month when 125 has been available.

[Don Pelotas]

{QUOTE-> I am wondering if there is an error on the estore site. I notice that for KIS it shows a 1 year license for up to 3 users for 79.95 but for KAV only one user for $59.95.
Something seems amiss. If the 3 users is correct that is a very good deal for KIS7.

BTW, trjam, the link did not work for me. I had thought that they had taken it off since V7 was on the KL site. I kinda wish I had downloaded from the estore site, and learned whether the key would work, and if it would be for one or up to 3 users. But I don't want to go through the process again.

It might be that the trial version is still for only one user.

Best,
Jerry <-QUOTE}
Jerry, how many the license is for is located in the key.....not the installer.......rightclick on the key and open it with the notepad, it will say how many users it's for.

Simply download the installer from here:http://www.kaspersky.com/productupdates

[n8chavez]

I'm having the same issue, but with KAV not KIS. I have a three year licence for one user that works for version 6 and not 7. I have contacted support but have yet to receive an answer after three days.

[ankupan]

Hi,

I was having systweak key and I converted into key and now its working in KIS7.

I have installed on my laptop and speed is good too :thumb:

[larryb52]

no I haven't gotten a response either...

[JerryM]

{QUOTE-> Jerry, how many the license is for is located in the key.....not the installer.......rightclick on the key and open it with the notepad, it will say how many users it's for.

Simply download the installer from here:http://www.kaspersky.com/productupdates <-QUOTE}

Thanks, Don. I do wonder if the price of $79.95 shown for 1-3 users for KIS is correct. The KAV shows for only 1 user. I suspect it is an error for KIS.

When I installed KIS today with the Systweak key the Activation module showed for 1 computer.

Regards,
Jerry

[Don Pelotas]

{QUOTE-> Thanks, Don. I do wonder if the price of $79.95 shown for 1-3 users for KIS is correct. The KAV shows for only 1 user. I suspect it is an error for KIS.

When I installed KIS today with the Systweak key the Activation module showed for 1 computer.

Regards,
Jerry <-QUOTE}
I'm not up to speed regarding the US pricing, however if you use the promo link http://www.kaspersky.com/version7, then it is $120 for a three user Kaspersky Internet Security 7.0 license and $90.00 for Kaspersky Anti-Virus 7.0, but the US may have special deals available to them.

[JerryM]

{QUOTE-> I'm not up to speed regarding the US pricing, however if you use the promo link http://www.kaspersky.com/version7, then it is $120 for a three user Kaspersky Internet Security 7.0 license and $90.00 for Kaspersky Anti-Virus 7.0, but the US may have special deals available to them. <-QUOTE}

Thanks for the reply. I guess I'll see if it stays the same. I've got three year licenses for both computers so I can't use one at any price.;D

Seems that there has been a lot of posts regarding licenses lately. Maybe we should now wonder about V8. NOOOO, I wish I had not said that.;D ;D
Forgive me, Don.

Best,
Jerry

[larryb52]

Don just to let you know the us price for 3 users for Kiss is $79, not bad,

[Don Pelotas]

{QUOTE-> Don just to let you know the us price for 3 users for Kiss is $79, not bad, <-QUOTE}
No, not bad at all. :)

[Threedog]

How long does it usually take to hear back from support on something? I emailed them and also filled out a ticket for the US/Canada support 3 days ago and have yet to hear anything back.

[Honyak]

{QUOTE-> How long does it usually take to hear back from support on something? I emailed them and also filled out a ticket for the US/Canada support 3 days ago and have yet to hear anything back. <-QUOTE}

Same here. First time I have needed anything from KAV support but looks like I am not gonna get it.
Well they may not get my money when renewal time comes.;D

But they did manage to email me a KAV 7 release notice today.

[larryb52]

got the notice but zip on the key & I have 2 machines sitting waiting, I do have patience an the product looks excellent so I'll wait...

[n8chavez]

I'm on day four. I've emailed them to get an upgaded key for version 7 and have received no response as of yet. This is ridiculous. And people wonder why others lack faith in support. Waiting, for now.

[Threedog]

Well this is nice. I got a letter back from US support telling me that my key had expired and that I would have to buy a new one. On my Kav 6 it showed that it expired in August 2008 which it should as it was a 2 year licence. Looks like I just got screwed out of a year of use.

Hope y'all make out better than I did.

[Honyak]

I just called Kaspersky USA and the tech made me a new key for my remaining time on the current key and is emailing it to me. He was very helpful and all I had to do was give him my order number.
That's tech support!!:thumb:

[Rilla927]

{QUOTE-> Well this is nice. I got a letter back from US support telling me that my key had expired and that I would have to buy a new one. On my Kav 6 it showed that it expired in August 2008 which it should as it was a 2 year licence. Looks like I just got screwed out of a year of use.

Hope y'all make out better than I did. <-QUOTE}

They made a mistake some where.

Do you have a printed copy of your purchase? If you do, I would call them to resolve this.

[Rilla927]

{QUOTE-> I just called Kaspersky USA and the tech made me a new key for my remaining time on the current key and is emailing it to me. He was very helpful and all I had to do was give him my order number.
That's tech support!!:thumb: <-QUOTE}

That's what I'm going to do on Monday cuz they sent sending me a activation code that doesn't work for KISS 7.

[Don Pelotas]

{QUOTE-> That's what I'm going to do on Monday cuz they sent sending me a activation code that doesn't work for KISS 7. <-QUOTE}
Rilla, try to convert the code to a key here https://activation.kaspersky.com/ before doing that.

[Honyak]

I think the problem may be that some people downloaded the key file from a link provided by element 5 not an activation code as is my case. The tech could pull up my order number but not my key file so he sent me a new activation code which worked fine.
All I had to do was give him my order number, it took 10 minutes. He then sent the activation code and ask me to wait 30 minutes before installing it so the servers could sync up.

[Threedog]

{QUOTE-> They made a mistake some where.

Do you have a printed copy of your purchase? If you do, I would call them to resolve this. <-QUOTE}

I have been hunting for it but haven't found it yet. I just restored my image with Kav 6 on it and it works ok and shows August 2008 expiry again and updates ok so I will stick with that for now.

[Rilla927]

{QUOTE-> Rilla, try to convert the code to a key here https://activation.kaspersky.com/ before doing that. <-QUOTE}

Okay Don, I will give it a try and let you know if it works.

EDIT:I used the link you gave and converted the activation to a key and had the key sent to my email. I extracted the key from the zip file.

I tried numerous times to use this key and I get the same thing I got before "key type invalid for this application". Finally I booted back to XP from Vista and re-read the email that was sent from Kav and I then discovered they are criss crossing the info between my two Kav subscriptions I have (3yr license Kav Antivirus and 2yr license for Kiss). It says in the email "The attached archive contains a key file which will provide full functionality of the anti-virus product." At least this is what it looks like anyway.

So where do I go from here?

[larryb52]

I owe Don an apology as I dug through my printouts & found the original code & I got it running,

[Rilla927]

{QUOTE-> I have been hunting for it but haven't found it yet. I just restored my image with Kav 6 on it and it works ok and shows August 2008 expiry again and updates ok so I will stick with that for now. <-QUOTE}

I just thought of something, you should be able to go to element5 site and get info on all purchases made through them. I think you have to create a account first, not sure, but I have done this before and all my history of purchases was there. Give it a try and see what happens.

[Threedog]

Thanks Rilla. I will give that a try or maybe phone them at the first of the week. I dont have the same email address that I had when I first had it and I no longer can access that email address so logging in with that won't work any more.

Kav 6 is working ok for me tho, and I have a year on it so I will just continue with that until it is not supported or next August when my licence runs out..which ever comes first.

[Rilla927]

{QUOTE-> Thanks Rilla. I will give that a try or maybe phone them at the first of the week. I dont have the same email address that I had when I first had it and I no longer can access that email address so logging in with that won't work any more.

Kav 6 is working ok for me tho, and I have a year on it so I will just continue with that until it is not supported or next August when my licence runs out..which ever comes first. <-QUOTE}
There ya go, give them a call at the same time they can update everything for you.

Recently I started sending important emails that need to be kept like license codes etc to my gmail account so I will always have them even if a HD fails and I lost my info for some reason. It's a just in case thing.

[Threedog]

I've started to do the same thing. I reformat and stuff a lot and I am usually pretty good at keeping things backed up but I do have the odd oops moment.

[Don Pelotas]

{QUOTE-> Thanks Rilla. I will give that a try or maybe phone them at the first of the week. I dont have the same email address that I had when I first had it and I no longer can access that email address so logging in with that won't work any more.

Kav 6 is working ok for me tho, and I have a year on it so I will just continue with that until it is not supported or next August when my licence runs out..which ever comes first. <-QUOTE}
You can change the mailaddress when you have logged into element5...................you could also try to register in the personal cabinet and request a new key that way:https://support.kaspersky.com/en/PersonalCabinet/Registration/ and thats what i would do.

[Threedog]

Thanks Don. I will give that a shot.

[Sjoeii]

There have been a lot of questions on upgrading from an earlier version of KAV/KIS to version 7.
Please read this carefully.
http://support.kaspersky.com/faq/?qid=208279491

[EliteKiller]

I just installed KIS 7.0 on my other rig and used the 3yr. Systweak activation code which worked fine. :thumb:

[Threedog]

Just an update on my licence situation. Used Don's suggestion to send a support ticket on the licence last week andstill haven't heard anything back. Found my purchace info and although it was bought earlier it wasnt installed until August 2006 when my subscription for another AV ran out so it definately should be good until Aug 2008. However it is still no go with Ver 7. Decided to go with another AV instead of staying with Kav 6 as I don't know how much longer it will to get updates with the new version out and apparently not going to get anything back from Kaspersky.

[Rilla927]

{QUOTE-> Just an update on my licence situation. Used Don's suggestion to send a support ticket on the licence last week andstill haven't heard anything back. Found my purchace info and although it was bought earlier it wasnt installed until August 2006 when my subscription for another AV ran out so it definately should be good until Aug 2008. However it is still no go with Ver 7. Decided to go with another AV instead of staying with Kav 6 as I don't know how much longer it will to get updates with the new version out and apparently not going to get anything back from Kaspersky. <-QUOTE}
I finally got mine straightened out after two weeks. I had to call them cuz they gave me a activation for the wrong program instead of KISS7. There is no way I could have done this through email, it would have taken for ever.

Threedog call the toll free # so you can use the new version.

[Threedog]

I gave it a try, Rilla. Their records show that I bought it at the end of Sept of 2005 so they are sticking by that. I explained to them that it wasnt installed until August of 2006 as I had bought it to install on my work computer and my employer wouldnt let me (he is a Norton fan) so I saved it until my Nod licence ran out on my home computer in August of 2006 and installed my unused Kav. Thats why on the Kav licence information in the program that it shows it is good until August of 2008 as it was a 2 year licence. I have since reinstalled my Norton 2007 to which I have about 160 days left on the licence. Its working ok for me so I am going to stick with that and close the book on Kav for now. Maybe when the Norton licence runs out I might give Kav another try but doubt it with all that has gone down.

Thanks for your help and suggestions, Rilla. You too Don.

[JerryM]

{QUOTE-> I gave it a try, Rilla. Their records show that I bought it at the end of Sept of 2005 so they are sticking by that. I explained to them that it wasnt installed until August of 2006 as I had bought it to install on my work computer and my employer wouldnt let me (he is a Norton fan) so I saved it until my Nod licence ran out on my home computer in August of 2006 and installed my unused Kav. Thats why on the Kav licence information in the program that it shows it is good until August of 2008 as it was a 2 year licence. I have since reinstalled my Norton 2007 to which I have about 160 days left on the licence. Its working ok for me so I am going to stick with that and close the book on Kav for now. Maybe when the Norton licence runs out I might give Kav another try but doubt it with all that has gone down.

Thanks for your help and suggestions, Rilla. You too Don. <-QUOTE}

Hi Threedog,

This is interesting as to when the time starts on a license. My understanding was that on a boxed copy it does not start until installed. However, on a download it starts when purchased. Evidently that is the case in your situation.

Maybe they do not have a good way to determine when the installation was made, but it would seem fair to me that the time would not start until the program was installed. The license issue is a mess in my view.

Regards,
Jerry

[Rilla927]

{QUOTE-> I gave it a try, Rilla. Their records show that I bought it at the end of Sept of 2005 so they are sticking by that. <-QUOTE}
Sorry to hear that. I even thought they went by when you install it. I learned something from this as well.

[larryb52]

FWIW I never heard back from customer service & I wrote them twice, if I hadn't found my original # I would of never gotten v7 to work. Perhaps Kaspersky has grown too big too fast, their customer service is not what it once was...

[Threedog]

I just got another email from Support a couple of days ago telling me to contact US support requesting an activation code for Kav 7. That would make it just under 2 full weeks since I sent my first support ticket in. Of course US support has already told me that I am SOL so I have totally given up on it.

Nav 2007 is running beautifully for me so I am going to stick with that.