While Backingup through FTP

[mbtsct]

When I backup through FTP after a while I get
Error writing the file. (0x40003)
Tag = 0x74C96BD8D1217ECA
Failed to backup file or folder .
Error writing the file. (0x40003)
Tag = 0x74C96BD8D1217ECA: Retry/Ignore/Cancel


Has anyone seen this problem

[Acronis Support]

Hello mbtsct,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/products/).

We are sorry for the delayed response.

Please make sure you use the latest build (http://www.acronis.com/support/updates/) of Acronis True Image. To get access to updates you should first register (http://www.acronis.com/registration/) your software.

Please make sure FTP and network settings are configured as explained in chapter "Supported storage media" of the respective User's Guide (http://www.acronis.com/homecomputing/download/docs/)

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

To obtain FTP log, please proceed as follows:
- Run regedit from Start -> Run;
- Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key;
- Please create the folder DebugLogs if it does not exist yet;
- Add ftp value (Type: DWORD; Data: 1);
- Please reproduce the problem;
In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.
In Windows Vista the ftp.log will be created in \ProgramData\Acronis\DebugLogs.

Then submit a request for technical support (http://www.acronis.com/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov