FirstDefense-ISR has a new home!

[Leapfrog Software]

Greetings All,

As most of you know, the retail version, inclusive of our technology FirstDefense-ISR, was recently removed from Raxco's product line-up due to an internal corporate decision within Raxco to be a vendor instead of a reseller.

Horizon DataSys, known for their award winning Rollback RX product, immediately approached us to become a strategic partner and take on the role of distribution, marketing, and support.

Although the official annoucement date is on June 25th, the Wilder's Security Forums gets to hear it first. So stay tuned for the official press release and more details later. We are very excited, and really look forward to this partnership.

You can find more information about it here (www.horizondatasys.com/253716.ihtml).

[ronjor]

That's great news Todd. :D

[stapp]

It is indeed good news.

I hope the support will be offered free to ex raxco users who lost faith when no help was offered in the 'inbetween' time. Otheres, including myself had to uninstall FD because of this.

[sukarof]

How cool is that :) Rollback and FDISR on the same site. I have struggled many times of which one to use, coz Rollback has a great idea. I´m sure it has developed since I used it last year and had some problems. FDISR won though, but I´m keeping my eye on RB still.
Great news :thumb:

[Meriadoc]

Great...I have both FD-ISR and Rollback RX.

[TonyW]

Perhaps they need to add to the FAQ about how FD-ISR can co-exist with RollBack Rx: http://www.horizondatasys.com/255685.ihtml

[Seer]

Well, if FD-ISR had to change a house, I can't think of a better one than Horizon DataSys.
I like this symbiosis. :D Good news. :)

{QUOTE-> Perhaps they need to add to the FAQ about how FD-ISR can co-exist with RollBack Rx <-QUOTE}

They sure will, that would be a good marketing move. Complementary applications...

[Birdman]

What will happen to future FD-ISR product UPDATES for us who purchased it from Raxco? Will the program still internally update.....or would we have to re-purchase FD-ISR again from the NEW vendor?

Thanks.

[Peter2150]

Cool!!

[Atomas31]

WOW! That's a great news!

I have both and use both on my machine 8)

[Chris12923]

I'll take the bundle :)

Thanks,

Chris

[MaB69]

{QUOTE-> Well, if FD-ISR had to change a house, I can't think of a better one than Horizon DataSys.
I like this symbiosis. :D Good news. :)



They sure will, that would be a good marketing move. Complementary applications... <-QUOTE}

I agree,

2 golden eggs in the same bag :P

MaB

[Acadia]

{QUOTE-> Perhaps they need to add to the FAQ about how FD-ISR can co-exist with RollBack Rx <-QUOTE}
YES, YES, YES !! 8)

Acadia

[Peter2150]

{QUOTE-> Perhaps they need to add to the FAQ about how FD-ISR can co-exist with RollBack Rx: http://www.horizondatasys.com/255685.ihtml <-QUOTE}

It may take them a while to wrap their minds around that one.;D

[besonen]

{QUOTE-> 2 golden eggs in the same bag <-QUOTE}

maybe we could get a Rollback RX forum going here at Wilders. the forums at horizondatasys.com suck.

[Peter2150]

{QUOTE-> maybe we could get a Rollback RX forum going here at Wilders. the forums at horizondatasys.com suck. <-QUOTE}

Rollback has been widely discussed in the software and services forum. Do a search on Rollback. Forum policy is that there isn't a forum for two products in the same category.

Pete

[EASTER.2010]

{QUOTE-> Greetings All,

As most of you know, the retail version, inclusive of our technology FirstDefense-ISR, was recently removed from Raxco's product line-up due to an internal corporate decision within Raxco to be a vendor instead of a reseller.

Horizon DataSys, known for their award winning Rollback RX product, immediately approached us to become a strategic partner and take on the role of distribution, marketing, and support.

Although the official annoucement date is on June 25th, the Wilder's Security Forums gets to hear it first. So stay tuned for the official press release and more details later. We are very excited, and really look forward to this partnership.

You can find more information about it here (www.horizondatasys.com/253716.ihtml). <-QUOTE}

EUREAKA!!!!

Now that is a BOLD and FANTASTIC move plus a great partnership.

Thanks many times over Todd, and all the best for supporters of both as this new & really exciting venture comes storming out of the gates. ;D

[besonen]

{QUOTE-> Rollback has been widely discussed in the software and services forum. Do a search on Rollback. Forum policy is that there isn't a forum for two products in the same category.
<-QUOTE}

can the policy change?

[EASTER.2010]

This move has got to going to have HUGE implications for BOTH of these standout Rollback Apps.

I'm already totally sold on FD-ISR :thumb: and been chomping madly at the bits for Rollback Rx to finally drop a better version of theirs onto the distribution field.

I think i might have just got my wish ;D

[Peter2150]

{QUOTE-> can the policy change? <-QUOTE}

Anything can change, but I suspect it is highly unlikely this one will. There is no problem discussing rollback as it stands now.

[Peter2150]

{QUOTE-> This move has got to going to have HUGE implications for BOTH of these standout Rollback Apps.

I'm already totally sold on FD-ISR :thumb: and been chomping madly at the bits for Rollback Rx to finally drop a better version of theirs onto the distribution field.

I think i might have just got my wish ;D <-QUOTE}

Yep, I have to agree, it is an awesome duo.

The other thing, and I can't yet try it on my desktop, but on my VM machine, I have FDISR,Rollback and ReturnIL. How is that for awesome overkill.

[EASTER.2010]

{QUOTE-> Yep, I have to agree, it is an awesome duo.

The other thing, and I can't yet try it on my desktop, but on my VM machine, I have FDISR,Rollback and ReturnIL. How is that for awesome overkill. <-QUOTE}

One word. IMPRESSIVE ;D

[Longboard]

Congratulations Todd and kudos to HDS for seeing a good thing.

Does this mean our " connection" with Raxco is now severed?

Will HDS be retrieving all our contact/registration/licensing details?

Will we we be updating as per our initial purchase contracts with Raxco. through HDS now.

While I am pleased, I remember real difficulties with HDS support in previous ages. To be honest I had a license for HDS (v5 or something and uninstalled it way back when there were some lllooonnnggg threads here with Chris and peter and acadia and silver and sukarof et al and went with FDISR as first line tool) as I recall there were real issues with support and personnell moving back and forth with some other rebadged app and imo pretty crappy forum support.

I am happy to be disabused of this impression: any RBRx users care to comment.

The support I had with Raxco and in particular with Sherri/Susie backed up by devs was astonishing ( and effective). ANy chance of luring her to HDS :)

I am interested in the model of having 2 apparently competing and really not compatible apps ( subject to a very distinguishing user base ;) knowing both tools outside in) available from the same reseller: who/what will be promoted and supported as primary?

I know part of this sounds like sour grapes, I really, REALLY want this new arrangement to work and am happy to contribute to get that end result.

Just thinking out loud.
Regards.

[Rilla927]

I think this is a great idea.

Todd, does this mean FD-ISR & Rollback will be merging technologies?

[silver0066]

That is good news. I am using both applications together (Rollback V7) and am very happy with the following exceptions:

I have had chkdsk problems with Rollback V8 which result in having to restore a backup image. The chkdsk problem also trashes other partitions on the same hard drive.

You have to uninstall/reinstall Rollback to do a defrag. This requires you to email Horizon for a reset of your activation. I hear this is going to be fixed sometime in July only with V8.

The Rollback forum is not intuitive and it is difficult to navigate.

Horizon has been very slow to fix all of the above.

[Acadia]

Now I've got an even better idea, since Todd has done such an excellent job designing and developing FD, let's put Todd also in charge of design and development for Rollback too! (The crash that we are hearing in the background is Todd passing out and falling off his chair ;D )

Acadia

[Acadia]

{QUOTE->

Todd, does this mean FD-ISR & Rollback will be merging technologies? <-QUOTE}
Impossible, they are two COMPLETELY DIFFERENT technologies and, quite frankly, both are probably not needed. Those with both on their systems are probably just having fun (and protecting themselves with imaging programs).

Acadia

[Peter2150]

{QUOTE-> Impossible, they are two COMPLETELY DIFFERENT technologies and, quite frankly, both are probably not needed. Those with both on their systems are probably just having fun (and protecting themselves with imaging programs).

Acadia <-QUOTE}

Hi Acadia

That the technologies be merged, I agree to diffferent. But having them both isn't a toy. Rollback is undoubtly significantly faster to use. But in the back of my mind I am aware it is a more... shall we say fragile technology. Since daily imaging isn't a good solution with Rollback, FDISR bridges the gap beautifuly. I just periodically update my FDISR archive, or before any significant event, and then if Rollback performs as it should, which version 8 has, fine. But if something goes wrong, I have a perfect backup. Not a toy.

Pete

[Chris12923]

{QUOTE-> Hi Acadia

That the technologies be merged, I agree to diffferent. But having them both isn't a toy. Rollback is undoubtly significantly faster to use. But in the back of my mind I am aware it is a more... shall we say fragile technology. Since daily imaging isn't a good solution with Rollback, FDISR bridges the gap beautifuly. I just periodically update my FDISR archive, or before any significant event, and then if Rollback performs as it should, which version 8 has, fine. But if something goes wrong, I have a perfect backup. Not a toy.

Pete <-QUOTE}
FDISR will backup Rollback and all it's snapshots and save them to an archive? I mean Rollback can save its archives but you only get the one snapshot you are restoring.

Thanks,

Chris

[Atomas31]

{QUOTE-> FDISR will backup Rollback and all it's snapshots and save them to an archive? I mean Rollback can save its archives but you only get the one snapshot you are restoring.

Thanks,

Chris <-QUOTE}

Hi Chris,

I don't know if FDISR is backing up Rollback and all it's snapshots and save them on my archives but, I presume, that if it is not the case now that Horizon Datasys have access to FDISR technologie maybe the situation could change and soon, FD-ISR might be able to archive Rollback and all is snapshots... :shifty:

Atomas31

[Peter2150]

{QUOTE-> FDISR will backup Rollback and all it's snapshots and save them to an archive? I mean Rollback can save its archives but you only get the one snapshot you are restoring.

Thanks,

Chris <-QUOTE}

Hi Chirs

No it just archives the active system, what ever snapshot that might be. Might not work for some, but is fine for me.

Pete

[dallen]

{QUOTE-> Forum policy is that there isn't a forum for two products in the same category.

Pete <-QUOTE}There is no need to change the forum policy. My understanding is that the forum section is titled "Leapfrog Software" not "Raxco Software." Since First Defense-ISR (Raxco's Branded version of Leapfrog Software's Technology) is effectively going away, wouldn't it make sense to keep the "Leapfrog Software" section of the forum, but replace the "First Defense-ISR" subsections with the Horizon DataSys Inc. branded subsections?

[LowWaterMark]

{QUOTE-> but replace the "First Defense-ISR" subsections with the Horizon DataSys Inc. branded subsections? <-QUOTE}Um, no. The name Raxco was never in the forum section names here, so why would we now put Horizon DataSys Inc. into the names?

Leapfrog Software has the relationship with us here, not any of their distributors, so there is no need to change any forum section names. The Leapfrog Software product (the "technology" as Todd calls it) is "First Defense-ISR". Raxco called it that when they distributed it, now Horizon DataSys Inc. is calling it that. No changes are warranted here at Wilders Security because one distributor has changed.

[screamer]

What's gonna happen w/ Software Pursuits... Will they continue to distribute BootBack?

I got an e-mail from Susie / Raxco today. She said that they will continue to support FD-ISR.

So if I have an issue w/ FD-ISR, do I contact Raxco or Horizon. If I have an issue w/ BootBack...?

I have both FD-ISR & BootBack, as you probably already figured out :blink:

...screamer

[dallen]

LowWaterMark,
Um...OK. Sorry. I was under the impression from previous discussions that Leapfrog developed the technology and licensed that technology to various resellers/distributors (whatever you want to call them) and that Raxco as one of those resellers/distributors called their version "First Defense-ISR." Under this understanding it is perfectly reasonable to infer that the name of the product could very well change. It didn't make sense to me to have the subsections of the forum labled "First Defense-ISR" if the name of the product changed to something like "Rollback RX." Apparently, my understanding was erroneous. That being said...It's your forum so you can lable the sections and subsection however you please and I won't lose any sleep over it. I don't frequent this forum because of the way the sections and subsections are named. I come here because of the friendly intellectuals such as yourself.

[LowWaterMark]

{QUOTE-> What's gonna happen w/ Software Pursuits... Will they continue to distribute BootBack? <-QUOTE}There is no reason to assume any change with Software Pursuits, as they are simply another distributor of this technology under their BootBack product name. Only Raxco decided to stop their distribution.

{QUOTE-> I got an e-mail from Susie / Raxco today. She said that they will continue to support FD-ISR. <-QUOTE}This is as Todd stated in a few posts like this one (http://www.wilderssecurity.com/showthread.php?p=1000451&highlight=raxco#post1000451), and is to be expected given their support agreements with all those who purchased from them.

{QUOTE-> So if I have an issue w/ FD-ISR, do I contact Raxco or Horizon. If I have an issue w/ BootBack...? <-QUOTE}If you bought from Raxco, and/or purchased additional support from them, then you will continue to deal with them. If you bought BootBack from Software Pursuits, it'd be expected that they'll be your support for that product since nothing has changed with them.

It's rather doubtful that Horizon DataSys would pick up support of all Raxco customers since none of those customers purchased from them or paid them for support. I'd be very surprised if they incurred all that expense especially since Raxco still has support commitments to all those who purchased from them.

{QUOTE-> Raxco as one of those resellers/distributors called their version "First Defense-ISR." <-QUOTE}Indeed they did, however, FirstDefense-ISR is actually a registered trademark of Leapfrog Software, which is why the sections were called that here. While it looks like Horizon DataSys will be using that same name now, I supposed they could also call it something else if they wanted, just like Software Pursuits called their version BootBack.

[Peter2150]

Re Raxco technical support and FDISR see this post (http://www.wilderssecurity.com/showpost.php?p=1023210&postcount=1).

Has several people have mentioned they've received emails from some of the people at Raxco which means those folks are back, and a bit of the pressure is off.

[maddawgz]

is there a Vista version yet? i miss it..:(

[ErikAlbert]

{QUOTE-> is there a Vista version yet? i miss it..:( <-QUOTE}
This is the latest final version of FDISR :

Product : FirstDefense-ISR Professional
Version : 3.20 Build 202

- compatible with winVista, win2000pro, winXPhome and winXPpro
- no change in MBR anymore
- uncompressed and compressed snapshots

Upgrade can be downloaded from this link :
http://www.raxco.com/support/windows/updates.cfm#fdisr

[Bio-Hazard]

{QUOTE-> Greetings All,

As most of you know, the retail version, inclusive of our technology FirstDefense-ISR, was recently removed from Raxco's product line-up due to an internal corporate decision within Raxco to be a vendor instead of a reseller.

Horizon DataSys, known for their award winning Rollback RX product, immediately approached us to become a strategic partner and take on the role of distribution, marketing, and support.

Although the official annoucement date is on June 25th, the Wilder's Security Forums gets to hear it first. So stay tuned for the official press release and more details later. We are very excited, and really look forward to this partnership.

You can find more information about it here (www.horizondatasys.com/253716.ihtml). <-QUOTE}

Thats fantastic news! :thumb:

[Bio-Hazard]

{QUOTE-> Re Raxco technical support and FDISR see this post (http://www.wilderssecurity.com/showpost.php?p=1023210&postcount=1).

Has several people have mentioned they've received emails from some of the people at Raxco which means those folks are back, and a bit of the pressure is off. <-QUOTE}

I also got a e-mail from raxco support although there was a delay on their response, but atleast they responded. Thats good news that they are finally responding to our support request. My problem sorted it self out so i dont need their help no more.

Kristian

[TonyW]

{QUOTE->
Although the official annoucement date is on June 25th <-QUOTE}Not seen any official announcements yet.

[Leapfrog Software]

Not to worry, HDS is preparing the press release and I'll post it soon.

[EASTER.2010]

{QUOTE-> Not to worry, HDS is preparing the press release and I'll post it soon. <-QUOTE}

Thank You Todd.

You guys and gals at Leapfrog are in a class of your own. And YES, it's no going out on a limb by saying FD-ISR is Legendary & Historical!!!

Your team is to be very highly commended for such an excellent work.

Again my own sincere thanks to you and i know i speak for a HUGE multitude of other satisfied customers as well. This program AFAIK is made it's indeligible mark in Windows computer history.

[Leapfrog Software]

Dude, you rock! ;) Thanks for the kind comments.

[Leapfrog Software]

Heads Up: HDS is still working on the press release and other details. Looks like it will be next week, when I post it. Have a good weekend, all!

[TonyW]

For those that may have missed it, the press release is here:

http://www.horizondatasys.com/page.aspx?id=259171