Peter2150
June 11th, 2007, 03:05 PM
Hi All
Just an update. Being as concerned as everyone else last night I emailed the person I know to be head of Technical Support. I've had one on one deals with him over the years, and he has always been responsive. I expressed my understanding, but also concern, and the concern of the group of Raxco users here at Wilders.
I got a detailed response back to today explaining the situation, and he expressed it's not to his liking either. As I suspected it's a combination of people out, new people, which means training, which alway to an extent ties up the experienced people, and then of course a new product launch.
He wanted everyone to know they are concerned, but they are given priorities. He said if you really have a problem that is unresolved, and don't get a response to keep being a squeaky wheel, looking for the grease.
I for one do feel better, just because this indvidual took the time to respond.
Pete
Just an update. Being as concerned as everyone else last night I emailed the person I know to be head of Technical Support. I've had one on one deals with him over the years, and he has always been responsive. I expressed my understanding, but also concern, and the concern of the group of Raxco users here at Wilders.
I got a detailed response back to today explaining the situation, and he expressed it's not to his liking either. As I suspected it's a combination of people out, new people, which means training, which alway to an extent ties up the experienced people, and then of course a new product launch.
He wanted everyone to know they are concerned, but they are given priorities. He said if you really have a problem that is unresolved, and don't get a response to keep being a squeaky wheel, looking for the grease.
I for one do feel better, just because this indvidual took the time to respond.
Pete