guard.err and err.txt

[gerardwil]

Sometimes when starting I get two error warnings. Both I click OK and Avgas starts normal. What could this be?

guard.err:

//==<AVG AntiSpyware 7.5.1.22>===================================
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 004030A0 01:000020A0 C:\Program Files\AVG Anti-Spyware 7.5\guard.exe
Module Date: 05/30/2007 13:55:10
File Version of C:\Program Files\AVG Anti-Spyware 7.5\guard.exe: 7.5.1.36
Exception Date: 06/08/2007 10:12:24

error.txt:

[8-6-2007 10:09:23] Error: failed to connect to server, Value: 00000002, Position: .\Client.cpp, 26
[8-6-2007 10:09:30] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
[8-6-2007 10:09:36] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
[8-6-2007 10:09:42] Error: [CProcessInformation]: Creating snapshot for module enumeration failed., Value: 00000008, Position: .\ProcessInformation.cpp, 274
[8-6-2007 10:12:33] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
[8-6-2007 10:12:36] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23

TIA,

Gerard

[gerardwil]

Some extra info: ewido is starting and guard uses 50% CPU and private bytes up to 650 Mb.
IO = 0

[vinzenz.ewido]

{QUOTE-> Sometimes when starting I get two error warnings. Both I click OK and Avgas starts normal. What could this be?

guard.err:

//==<AVG AntiSpyware 7.5.1.22>===================================
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 004030A0 01:000020A0 C:\Program Files\AVG Anti-Spyware 7.5\guard.exe
Module Date: 05/30/2007 13:55:10
File Version of C:\Program Files\AVG Anti-Spyware 7.5\guard.exe: 7.5.1.36
Exception Date: 06/08/2007 10:12:24

error.txt:

[8-6-2007 10:09:23] Error: failed to connect to server, Value: 00000002, Position: .\Client.cpp, 26
[8-6-2007 10:09:30] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
[8-6-2007 10:09:36] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
[8-6-2007 10:09:42] Error: [CProcessInformation]: Creating snapshot for module enumeration failed., Value: 00000008, Position: .\ProcessInformation.cpp, 274
[8-6-2007 10:12:33] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23
[8-6-2007 10:12:36] Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 23

TIA,

Gerard <-QUOTE}


Hi, I am not sure but it looks like there's another issue we haven't found till yet
Can you please have a look if you have a *.dmp file in your avgas installation folder? If so please send this to support. (It's very important)

And can you please attach the complete guard.err here?

Thanks,
Vinzenz

[gerardwil]

Dump file sent.
Attached the guard.err. I changed .err in .txt otherwise I can't upload.
Thanks,

Gerard

[gerardwil]

One more thing that happened when updating the sigs:

[gerardwil]

Vinzenz,

I will sent you a PM, because I think I know what's the problem.
Started again the xx's time today and now it is working OK, but will try one more time. :)

Gerard

[gerardwil]

OK, I got it. Will sent the PM now.
Sorry Mods for this chat-like conversation.
Regards,

Gerard

[stapp]

Make sure you tell us as well!!!

[gerardwil]

{QUOTE-> Make sure you tell us as well!!! <-QUOTE}

I am testing and it works fine till now :D
But I need some kind of confirmation.
If I am correct I will tell you or Ewido boys will do.
Untill now I see it as a problem only regarding my setup and I didn't read yet elsewhere about it.
Best,

Gerard

[vinzenz.ewido]

I will investigate in that issue on monday.

I have got some advice from gerard which will help me a lot I think.

Regards,
Vinzenz