Creating Bootable Rescue Media causes the PC to re-boot immediately

[bluesmanuk]

First time purchase of Acronis Products today. True Image Workstation 9,1 and the Universal Restore option.

Started the process to Create Bootable Rescue Media and selected all available options.

When I clicked the Next button my PC immediately re-booted.

Tried the process again with only the options that were predefined by the wizard process and it happened again.

Anybody any ideas ?

Thanks all

[Acronis Support]

Hello bluesmanuk,

Thank you for choosing Acronis Remote Workstation Disk Backup Software (http://www.acronis.com/enterprise/products/ATICW/).

Please make sure you use the latest build (3887) (http://www.acronis.com/enterprise/support/updates/) of Acronis True Image 9.1 Workstation (http://www.acronis.com/enterprise/products/ATICW/features.html). To get access to updates you should first register (http://www.acronis.com/enterprise/registration/) your software.

If the issue persists, please collect some information to let us investigate it thoroughly:

Please create Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

To obtain CD Recorder log, please proceed as follows:
- Run regedit from Start -> Run;
- Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key;
- Please create the folder DebugLogs if it does not exist yet;
- Add cdrecord value (Type: DWORD; Data: 1);
- Please reproduce the problem;
The cdrecord.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov