SUPERAntiSpyware 3.7 + slowdowns

[Don Pelotas]

The latest SAS pro is causing quite severe slowdowns beyond the already noted "slightly" longer bootup/shutdown..................it's not slightly on my pc, it is loooong, are anyone else seeing the same? Even the normal operation/feel of the pc is noticably slower with 3.7 compared to 3.6.

In my case not even turning off the real-time protection helps any and the slow shutdown is even noticable after removing 3.7, only after cleaning leftovers off did it return to normal.

I'm not on a witchhunt and SAS is not a critical program in my setup so it's off for now, i'm just interested if other SAS pro users are seeing it? :)

[lodore]

{QUOTE-> The latest SAS pro is causing quite severe slowdowns beyond the already noted "slightly" longer bootup/shutdown..................it's not slightly on my pc, it is loooong, are anyone else seeing the same? Even the normal operation/feel of the pc is noticably slower with 3.7 compared to 3.6.

In my case not even turning off the real-time protection helps any and the slow shutdown is even noticable after removing 3.7, only after cleaning leftovers off did it return to normal.

I'm not on a witchhunt and SAS is not a critical program in my setup so it's off for now, i'm just interested if other SAS pro users are seeing it? :) <-QUOTE}
Hello Don,
I am seeing the same thing.
the pc is quite a bit slower at loading up and logged offf since the install of sas pro 3.7
your not alone.....
lodore

[HAN]

Pure speculation on my part, but aren't both of you are running KIS? Could it be an interaction between it and SAS Pro?

[Don Pelotas]

{QUOTE-> Pure speculation on my part, but aren't both of you are running KIS? Could it be an interaction between it and SAS Pro? <-QUOTE}
No....at least not in my case, it exist with or without KIS. :)

[lodore]

{QUOTE-> No (at least not in my case), it exist with or without KIS. :) <-QUOTE}
plus your using 7.0.60 beta and im using 6.0.614
lodore

[Don Pelotas]

{QUOTE-> plus your using 7.0.60 beta and im using 6.0.614
lodore <-QUOTE}
Yes, i am, but the slowdowns are there even after cleaning both off the pc and reinstalling SAS 3.7 clean...............first when i noticed it, it was just updated via the updater.

[lodore]

{QUOTE-> Yes, i am, but the slowdowns are there even after cleaning both off the pc and reinstalling SAS 3.7 clean...............first when i noticed it, it was just updated via the updater. <-QUOTE}

i always update via the updator and it happerned since i updated via updator this time.
hopefully nick and his team can fix this problem
lodore

[HAN]

I just did a little investigation here at work. We have 3 PCs with SAS Pro on them. One was already updated and the other 2 were not.

Before I updated one of them, I timed the boot. Then I updated to 3.7 and re-booted. The new boot time was only just a few seconds longer than before (10 to 15.) So whatever may be happening to you guys, I don't believe I'm seeing it. Or at least not much...

Don, I'm sure you noticed the new First Chance Startup/Shutdown Scan and the warning that it does take more time to accomplish these tasks. Could this still be the source of your slow boots/shutdowns? (I know you said you disabled the real-time scanner.)

[Birdman]

I also had significant start-up slowdown with SAS. The trick is to disable SAS WinLogon file (SASWINLO.dll) from starting. I did this via a program called Ace Utilities and the slow start-up immediately went away.

p.s. also a KIS user

[SUPERAntiSpy]

You don't need to disable the WinLogon - and should not, that is key to removing stubborn infections.

Under the First Chance Prevention, uncheck the Services scanning, that is what is taking the time - we have that ON by default as many infections (rootkits) have services that we can remove before they take hold of the system.

If a product such as NIS or KAS is using a Filter Driver, they might be filtering the services as we scan them on bootup or shut down and that could be causing a perceived "slowdown".

This only is in SUPERAntiSpyware Professional, the Free Edition does not have First Chance Prevention.

[The Hammer]

{QUOTE-> Yes, i am, but the slowdowns are there even after cleaning both off the pc and reinstalling SAS 3.7 clean...............first when i noticed it, it was just updated via the updater. <-QUOTE}Since your of a mind to experiment right now, why not try the free version and see what happens.

[SUPERAntiSpy]

{QUOTE-> Since your of a mind to experiment right now, why not try the free version and see what happens. <-QUOTE}

The SUPERAntiSpyware Free Edition does not have the First Chance Prevention enabled.....

[The Hammer]

{QUOTE-> The SUPERAntiSpyware Free Edition does not have the First Chance Prevention enabled..... <-QUOTE}I know but Don said he turned off real time protection and it didn't help. Just a shot in the dark.

[SUPERAntiSpy]

{QUOTE-> I know but Don said he turned off real time protection and it didn't help. Just a shot in the dark. <-QUOTE}

Real-Time Protection and First Chance Prevention are two separate systems and operate independently of each other.

[The Hammer]

{QUOTE-> Real-Time Protection and First Chance Prevention are two separate systems and operate independently of each other. <-QUOTE}I should have paid more attention to the screen shot in post #8, but perhaps Don was including First Chance in his original post. I guess well have to wait for him to return to know.

[Don Pelotas]

{QUOTE-> I should have paid more attention to the screen shot in post #8, but perhaps Don was including First Chance in his original post. I guess well have to wait for him to return to know. <-QUOTE}
I didn't try without First Chance Prevention, that was the one thing i didn't try.................murphy's law i guess! ;D

In any event, the slowdowns are not just perceived, it litterally hangs during shutdowns and bootup is almost an extra minute. I will try without First Chance Prevention next time i install 3.7. :)

[SUPERAntiSpy]

{QUOTE-> I didn't try without First Chance Prevention, that was the one thing i didn't try.................murphy's law i guess! ;D

In any event, the slowdowns are not just perceived, it litterally hangs during shutdowns and bootup is almost an extra minute. I will try without First Chance Prevention next time i install 3.7. :) <-QUOTE}

My educated "hunch" is that it is the services scanning - especially if you have other security software - try just unchecking the services scanning on startup, under First Chance Prevention.

[EliteKiller]

I have both KIS 6.0.2.621 & SAS Pro 3.7.1018 installed. With FCP disabled it takes 12 seconds for my pc to shut down, then it takes 55 seconds for the desktop to completely load and the hourglass to go away. With FCP enabled it adds 15 seconds to each one according to my watch. I don't restart often so this is not a big deal. :D

Is the 1 minute thing an exaggeration?

[Meriadoc]

Mmm, well I have SAS in a virtual machine and everything was running peachy. Took the update and now login and shutdown have slowed.
Tried deselecting first chance prevension with no difference!
For now gone back a version.

[Don Pelotas]

{QUOTE-> My educated "hunch" is that it is the services scanning - especially if you have other security software - try just unchecking the services scanning on startup, under First Chance Prevention. <-QUOTE}
Seems like like a good hunch, i'll try that the next time i install it, it was the one thing i didn' try.....i sort of missed the fact that FPC & the real-time protection was seperate. :)

Again, i'm on no witchhunt............just interested to see if others saw the same as me, which they are not in the same degree.

To lodore, no i wasn't exaggerating.

[SUPERAntiSpy]

{QUOTE-> Mmm, well I have SAS in a virtual machine and everything was running peachy. Took the update and now login and shutdown have slowed.
Tried deselecting first chance prevension with no difference!
For now gone back a version. <-QUOTE}

Which options did you uncheck? If you turn off First Chance Prevention our startup scanner does nothing at startup and/or shutdown.

[Meriadoc]

Hi Nick, yeah sure. First thing I thought of was unchecking FCP, but nothing altered.
I'll finish things off by taking the update again and let you know.

[HAN]

I brought my laptops into work today and updated both to SAS Pro 3.7.

With the First Chance scanner on and the "Scan system services" enabled, boot/shutdown times did increase around 20 to 30 seconds longer (it was not exactly the same each time) than it was with 3.6. With the "Scan system services" disabled (which was the default setting), boot/shutdown times were unchanged from 3.6.

Throughout this process, I left all my other security apps set as normal. So at with this all in mind, the additional boot/shutdown time versus the additional security offered is a trade-off I can live with... :)

[seadog]

I am running SAS pro 3.7, NOD32 & Comodo firewall. With all options in First Chance Prevention enabled I experienced
30 second slow down at shut down & a 60 second slow down at boot. I am now running with only First Chance scan at boot up checked & all is back to normal. 60 second boot & 15 second shut down. It did take several reboots to get back to normal after unchecking scan at shut down & scan system services.

[siliconman01]

As a NIS 2007.2 user along with SAS Pro, I set up First Chance Prevention in SAS to only scan on shutdown. That way I get the NIS 2007.2 test/scan on startup and the SAS Pro FCP test/scan on shutdown....following the "multi-layered" concept ;D. Shutdown is delayed ~15 seconds (with Services checked too) and reboot is no different than before FCP.

[SUPERAntiSpy]

As it should be clearly evident from the postings in this thread , there is considerable variation amongst individual user's system in the time for Startup (boot) and Shutdown (logoff) scanning as well as in the time for System Services Scans (detailed in the menu itself). As stated earlier, the first chance prevention feature may be turned off, although we recommend against it. We feel it is important enough to have allocated considerable resources to its development based upon the thousands of threats we and others see every day.

Also as noted earlier, Real Time Protection and First Chance Protection are two different systems each seeking to protect our users from infection. The greatest protection is available when both are used. Those users who have time constraints in waiting for systems to "boot" or to "shutdown" are welcome to turn any of these features off. Certainly, we need not point out that scanning additional files and locations take more time or that running concurrent applications each seeking to scan the same materials can result in slowdowns. It is inherent in the antispyware business that users systems vary greatly and no single application can achieve superior performance without seeking to be as thorough as possible; that takes time. We appreciate the user support which we enjoy and the constructive criticism from our user base and those trying out our product for the first time.

[SIR****TMG]

Glad I found this post, I to thought the problem was my pc. So i got rid of sas here to find out its an easy fix.

[Meriadoc]

Hi,
just to update my earlier post - I reverted SAS back to 3.6 - I've now updated the virtual machine to 3.7 again and second time around things are working as expected, which leads me to think there was something else contributing to the slowdown. Anyway whatever lead to my problem this time I have a good snapshot and SAS is fine:thumb:

[EASTER.2010]

All the best for a majority concensus of satisfaction for users experiencing issues with SUPERAntiSpy because this AS is really been one of the most formidable if not "THE" very best app of it's kind to do what is offers us where otherwise a lot of lost time might burden us down if or when hit by notorious malware.

My thanks to Nick for all his time addressing or otherwise engaging MANY comments about this program. You just don't find developers like him anymore who hover so closely over not only his creation but the users concerns with equal seriousness; and even gripes, the splash screen Topic comes to mind. A really noble pursuit on his part and all members/users alike because they know Nick will read and reply in very timely fashion. Might not always be the answer they want but their concerns are never discounted or dismissed. That tells a lot about a virtue called character. :thumb:

[siliconman01]

Very well said Easter and I could not agree more. SAS is the very best of its kind and support is unsurpassed.

[nadirah]

Version 3.7 actually speeds up the startup and shutdown, log on and log off time on my computer.
Prior to updating to 3.7, the SASWINLO.DLL component took quite a while to finish loading.
From version 3.7 onwards, it loads dramatically faster, with no noticeable slowdowns at all.
I'm using the free version of SAS.

[gerardwil]

{QUOTE-> Version 3.7 actually speeds up the startup and shutdown, log on and log off time on my computer.
Prior to updating to 3.7, the SASWINLO.DLL component took quite a while to finish loading.
From version 3.7 onwards, it loads dramatically faster, with no noticeable slowdowns at all.
I'm using the free version of SAS. <-QUOTE}

I don't understand a word of what you are saying here, except that you are using SAS Free Version.

I mean: speeds up on startup/shutdown, loads dramatically faster (but no noticebable slowdowns), 3.7 onwards (prerelease was launched apr. 25/2007, final few days later) ???

Also never heard or read about your issue with SASWINLO (but that could just be me :))

Gerard

[LoneWolf]

No differance here between 3.6+3.7. Very nice free program. Maybe someday i'll go with the pro version,tried it a while back.Don't remember why I did not buy it,of course I can not trial it again so i'll wait and maybe pick it up someday.Still a very good app.

[Don Pelotas]

It's only in the pro version you will see it.

[Badcompany]

Hello Forum,
I can't see why it should be a problem if it takes 30secs or 1 min to shutdown or reboot, with the added protection it gives. Not a problem for me.Carry on the good work Nick.
Badcompany. :thumb:

[SUPERAntiSpy]

{QUOTE-> All the best for a majority concensus of satisfaction for users experiencing issues with SUPERAntiSpy because this AS is really been one of the most formidable if not "THE" very best app of it's kind to do what is offers us where otherwise a lot of lost time might burden us down if or when hit by notorious malware.

My thanks to Nick for all his time addressing or otherwise engaging MANY comments about this program. You just don't find developers like him anymore who hover so closely over not only his creation but the users concerns with equal seriousness; and even gripes, the splash screen Topic comes to mind. A really noble pursuit on his part and all members/users alike because they know Nick will read and reply in very timely fashion. Might not always be the answer they want but their concerns are never discounted or dismissed. That tells a lot about a virtue called character. :thumb: <-QUOTE}

Thanks for the compliments, we really are trying hard to meet the user demands and address concerns while producing a quality anti-spyware product.

[Don Pelotas]

An update.

I installed 3.7 again and tried various things, the annoying slowdown on startup/shutdown is still there, but that i can live with, the important thing is that the lag in the real-time protection is not seen anymore in this install of 3.7.

Btw. Turning off the "Scan System Services" or even the whole First Chance Prevention did not make the startup/shutdown much faster, weird but true.

To those of you in this thread who thought i was trying to badmouth SAS.............. i should have been given 5 licenses ;D because of all the times i've suggested that a user should try the free version of SAS...............i do that because i think SAS is a good addition to Kav in the adware dept and i recomend users to try the free version because it is not my place to recommend users to spend even more money, it's their choice to make.

Over & out. :)

[SUPERAntiSpy]

{QUOTE-> An update.

I installed 3.7 again and tried various things, the annoying slowdown on startup/shutdown is still there, but that i can live with, the important thing is that the lag in the real-time protection is not seen anymore in this install of 3.7.

Btw. Turning off the "Scan System Services" or even the whole First Chance Prevention did not make the startup/shutdown much faster, weird but true.

To those of you in this thread who thought i was trying to badmouth SAS.............. i should have been given 5 licenses ;D because of all the times i've suggested that a user should try the free version of SAS...............i do that because i think SAS is a good addition to Kav in the adware dept and i recomend users to try the free version because it is not my place to recommend users to spend even more money, it's their choice to make.

Over & out. :) <-QUOTE}

Did you do a full reboot cycle, if you turn off First Chance Prevention, it takes a full reboot before you will see the changes.

[Meriadoc]

Don said:
{QUOTE-> Btw. Turning off the "Scan System Services" or even the whole First Chance Prevention did not make the startup/shutdown much faster, weird but true. <-QUOTE}
Which was exactly my experience...although on reverting and updating again I think by the few reboots I did everything seems ok.

[Don Pelotas]

{QUOTE-> Did you do a full reboot cycle, if you turn off First Chance Prevention, it takes a full reboot before you will see the changes. <-QUOTE}
I have now tried it again & after a few reboots it now does turn off First Chance Prevention, this is not a problem for me though.. just a little annoying, the other issue was a real issue for me and that's now back to normal. :)

[nadirah]

{QUOTE-> I don't understand a word of what you are saying here, except that you are using SAS Free Version.

I mean: speeds up on startup/shutdown, loads dramatically faster (but no noticebable slowdowns), 3.7 onwards (prerelease was launched apr. 25/2007, final few days later) ???

Also never heard or read about your issue with SASWINLO (but that could just be me :))

Gerard <-QUOTE}

Prior to updating to version 3.7, the file SASWINLO.DLL took longer to load. This file which is a component of SAS, took a longer loading time before I updated to version 3.7
SASWINLO.DLL is executed at logon, logoff, startup and shutdown. (This file loads faster from version 3.7 onwards.)