Incorrectly reporting sector errors?

[garykyle]

Hello,

Using ATI 9.1 from Windows or BartPE, Acronis reports bad disk sectors on one of my two WD Raptor 150GB drives. I've chkdsk'ed it, and used Western Digitals diagnostics CD which does a deep 30-minute test of the drive both report that the drive is fine. I've also never had any problems with the drive, which leads me to believe that ATI is reporting incorrectly.

I managed to create a backup by 'Ignore'-ing the errors (there were two very close to each another), but this does not seem like a very reliable backup method!

Does anyone else have any theories, or any similar experiences?

Cheers,

Gary

[shieber]

When a disk error is encountered in windows and too with disk checking software, genreally, retries are attempted. Some do three retires, some do many more. If a retry succeeds, the error is generally ignored. Could be that ATI doesn't allow as many retries before giving an alert. One could suppose that a stricter threshold is a means of increased assurance that a backup will maintain data integrity.

[Acronis Support]

Hello garykyle,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/enterprise/products/).

First of all, please make sure you use the latest build (http://www.acronis.com/homecomputing/support/updates/) of the appropriate version of Acronis True Image. To get access to updates you should first register (http://www.acronis.com/homecomputing/registration/) your software.

If the issue persists with the latest build, please provide us with some additional information:

- What are the exact error messages you have received? When exactly have you received them? Please create a screen shot of the error message if possible.

Please also save the log file from Acronis True Image that contains the error message. In order to do so please do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon)

In addition, please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317). This would provide us with detailed information on the hard disk partition structure.

Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov