2 problems - 2 questions

[Bella Furia]

Hi,

first excuse my poor english !
I try to explain what are my problems :
i am under W98SE and I have used nod32 for about 2 years and I always had these 2 problems; but they finally do not prevent nod32 from correctly functioning for me :

> when i want to make a scan on demand , i obtain a "blue screen" windows with this message :
"une erreur fatale 0C est apparue à EC99:00001429.L'application va se terminer."
I am obliged of make all my scans under DOS and it's working good.

> sometimes, i have a problem on boot ; bootlog.txt says : "INITCOMPLETEFAILED=AMON" ; what is the signification ?

in spite of that, I keep nod32 because I do not have a problem of virus !!

thanks for the answers !

BF

[extratime]

Sounds like you have a bad install of NOD32, especially if AMON (the most important module) is failing to initialize at times.

I would uninstall NOD32. Then download and run CCleaner:
http://www.ccleaner.com/

This should remove any remaining program fragments, plus junk left over from previous unintalls. It might also eliminate the source of other OS conflicts.

Then download a fresh copy of NOD32 and install. Scroll down for the appropriate language.
http://www.eset.com/download/registered_software.php


Also advise you to configure with Blackspear's settings:

http://www.wilderssecurity.com/showthread.php?t=131758

Then run a scan and see how it goes.

[Blackspear]

How much RAM does your system have?

Have you run a RAM check?

Cheers ;D

[Bella Furia]

hi,

thank you very much for the answers

in fact, when i want to launch a "big scan" , the windows appears and it seems that it crashes at the "analyse of the memory" (the beginning of the scan !) ;

i can see : "analyse de la mémoire...." and ..crash with blue screen and the message that i note above (EC99...)

???
thank you

BF

[Blackspear]

Sounds like you have faulty RAM. I would try swapping out your RAM to see if the problem goes away.

Cheers ;D

[Bella Furia]

thank you for the help !

> before Nod32, i had Norton Anti-virus ; i cleaned all the traces with CCleaner and also with JV16 and also with the Norton Removal Tools (for NAV2003 and W98SE) ; but, perhaps there is still trace of NAV in memory and this makes conflict ?

> configuration of "my" RAM (with System Info) :

Property Value
Memory Summary
Location System board or motherboard
Maximum Capacity 4096 MBytes
Memory Slots 4
Error Correction None
Use System memory
Maximum Memory Module Size 1024 MBytes


Device Locator Slot 1
Manufacturer Dane-Elec (C Memory)
Part Number D1D400-064643I
Serial Number 00000000
Capacity 512 MBytes
Memory Type SDRAM DDR
Speed PC3200 (200 MHz)
Data Width 64 bits
Voltage SSTL 2.5V
Error Correction None
Refresh Reduced (.5x)...7.8 µs
Manufacturing Date 2006, Week 5
EPP SPD Support No


Device Locator Slot 3
Serial Number 00000000
Capacity 256 MBytes
Memory Type SDRAM DDR
Speed PC3200 (200 MHz)
Data Width 64 bits
Voltage SSTL 2.5V
Error Correction None
Refresh Reduced (.5x)...7.8 µs
Manufacturing Date N/A
EPP SPD Support No


Device Locator Slot 4
Serial Number 00000000
Capacity 256 MBytes
Memory Type SDRAM DDR
Speed PC3200 (200 MHz)
Data Width 64 bits
Voltage SSTL 2.5V
Error Correction None
Refresh Reduced (.5x)...7.8 µs
Manufacturing Date N/A
EPP SPD Support No

Warning! Accuracy of DMI data cannot be guaranteed=

> can you explain me , what means "try swapping out your RAM "?

BF

[ThunderZ]

{QUOTE-> can you explain me , what means "try swapping out your RAM "? <-QUOTE}


It means either replacing the memory you have with other memory that you know is good. Or, changing the order of how the memory is located in the slots available on the motherboard. Before you do that, if you would, could you please tell me how much memory your system shows as having in System properties. Right click on My Computer then left click on Properties.

[Bella Furia]

hi ThunderZ,

the answer is "1021.0 Mo RAM"

thank you

[ThunderZ]

{QUOTE-> hi ThunderZ,

the answer is "1021.0 Mo RAM"

thank you <-QUOTE}


hmmm.....Was just curious as to why you were using slots 1,3 and 4 instead of 1,2 and 3. Also curious as to why it is arranged as 512 in slot 1 and 256 in slot 3 and slot 4. Do you get errors when doing anything else, running any other programs? One other question, is the memory all of the same type, from the same manufacturer?

[Bella Furia]

my children say that i'm a "newbee" !!!! hum...

{QUOTE-> why you were using slots 1,3 and 4 instead of 1,2 and 3 <-QUOTE}
i don't know !!

{QUOTE-> why it is arranged as 512 in slot 1 and 256 in slot 3 and slot 4 <-QUOTE}
i don't know

another look with FreshDiagnose :

Memory
This module contains information about memory controller and memory modules in your system.



32-bit Memory Error
Error Type Unknown
Error Granularity Unknown
Error Operation Unknown Operation
Vendor Syndrome Unknown ($0)
Memory Array Address Unknown
Device Error Address Unknown
Error Resolution Unknown

Physical Memory Array
Location Motherboard
Use System Memory
Memory Error Correction None
Maximum Capacity None
Number of Slots / Sockets 4
Memory Error Info Handle $38

Memory Array Mapped Address
Starting Address $00000000
Ending Address $3FFFFC00
Memory Array Handle $39
Partition Width 4

Memory Device
Memory Array Handle $39
Memory Error Info Handle $38
Total Width 64 Bits
Data Width 64 Bits
Memory Size 512 MB
Form Factor DIMM
Device Set Not part of a set
Device Locator J5G1
Bank Locator CHANNEL A DIMM0
Type Detail Synchronous
Memory Speed 333 MHz
Manufacturer Manufacturer1
Serial Number SerNum1
Asset Tag AssetTagNum1
Part Number PartNum1

Memory Device Mapped Address
Starting Address $00000000
Ending Address $1FFFFC00
Memory Device Handle $3B
Memory Array Mapped Address Handle $3A
Partition Row Position 1
Interleave Position 0
Interleaved Data Depth 0

Memory Device
Memory Array Handle $39
Memory Error Info Handle $38
Total Width 64 Bits
Data Width 64 Bits
Memory Size 0 MB
Form Factor DIMM
Device Set Not part of a set
Device Locator J5G2
Bank Locator CHANNEL A DIMM1
Type Detail Synchronous
Memory Speed 333 MHz
Manufacturer Manufacturer2
Serial Number SerNum2
Asset Tag AssetTagNum2
Part Number PartNum2

Memory Device
Memory Array Handle $39
Memory Error Info Handle $38
Total Width 64 Bits
Data Width 64 Bits
Memory Size 256 MB
Form Factor DIMM
Device Set Not part of a set
Device Locator J5H1
Bank Locator CHANNEL B DIMM2
Type Detail Synchronous
Memory Speed 333 MHz
Manufacturer Manufacturer3
Serial Number SerNum3
Asset Tag AssetTagNum3
Part Number PartNum3

Memory Device Mapped Address
Starting Address $20000000
Ending Address $2FFFFC00
Memory Device Handle $3F
Memory Array Mapped Address Handle $3A
Partition Row Position 1
Interleave Position 0
Interleaved Data Depth 0

Memory Device
Memory Array Handle $39
Memory Error Info Handle $38
Total Width 64 Bits
Data Width 64 Bits
Memory Size 256 MB
Form Factor DIMM
Device Set Not part of a set
Device Locator J5H2
Bank Locator CHANNEL B DIMM3
Type Detail Synchronous
Memory Speed 333 MHz
Manufacturer Manufacturer4
Serial Number SerNum4
Asset Tag AssetTagNum4
Part Number PartNum4

Memory Device Mapped Address
Starting Address $30000000
Ending Address $3FFFFC00
Memory Device Handle $41
Memory Array Mapped Address Handle $3A
Partition Row Position 1
Interleave Position 0
Interleaved Data Depth 0


_______________________________________________________________________________
Generated by FreshDiagnose (c) 2007, FreshDevices, Corp.
lundi, avr. 9, 2007 03:45:37 pm

i just know to make logs !!!:)

[ThunderZ]

{QUOTE-> my children say that i'm a "newbee" !!!! hum... <-QUOTE}


No problem, we were all newbees at one time. ;)
Your memory does seem to have a problem. At this point it depends on how far\hard you would like to pursue the problem. I do not see where the particular stick of RAM causing the error is identified. If you are comfortable with opening up the case of your computer then you could pull out all but the stick of memory in slot 1 and repeat the test. Then remove the the stick from slot 1 and put the stick that was in slot 2 into slot one and run the test. Then do the same with the stick from slot 3. (while you are running these tests be aware that your PC will probably run noticeably slower with the reduced memory). When the error shows up again you should know which stick of memory is is giving you the error, going bad. At that point you should be able to get it replaced by the manufacturer. Most major memory makers have a life time warranty.

[extratime]

Swapping out your RAM means taking out one or more of the current RAM modules, and depending on system requirements putting in new ones.

In your case you actually have 3 modules already (one of 512 MB and two of 256 MB), so it should be easier for you to figure out which one (if any) is faulty.

First remove one of 256 MB modules. Then try to run the scan. If the scan still fails then that is probably not the faulty module. If the scan is successful then that is may well be a faulty module.

If necessary repeat the process with the other 256 MB module, and then the 512 module. Basically trial and error to see if one or more of the modules if faulty.

EDIT: seems that ThunderZ posted a reply while I was composing this.

[Bella Furia]

ThunderZ and ExtraTime : thank you for your posts to help me

I await this week a friend who will help me for this handling !!
I will keep you informed as soon as it is done.

Is that can explain "INITCOMPLETEFAILED=AMON" in my bootlog.txt ?

By then, spend a good week and thank you still for your availability.

BF

[ThunderZ]

You are very welcome. We\or others will be around to assist and hopefully solve the problem. ;D