Dell Support and Spyware

[Douglas]

From Lockergnome http://channels.lockergnome.com/windows/

Dell support evidently will not help with spyware problems:

-{ Quote: "Subject: Spyware: What we can say to the customer

Dell does not support or endorse the use of spyware removal programs.

NOTICE:
Use of spyware removal software may conflict with user license agreements of other applications installed on your system. Please consult your user license agreements for further information. Dell does not endorse the use of spyware removal software and cannot provide support on these products.

This means we do not take callers to download.com or doxdesk.com, nor do we recommend spyware removal programs, nor do we advise callers on the use of spyware removal programs. This includes using phrases "We don't support the removal of spyware, but I use... "

Please reply to this e-mail to indicate that you have read and understand this information.

" }-

Regards,
Douglas

[AplusWebMaster]

Hmmm...

http://www.cnn.com/2003/TECH/biztech/11/24/dell.call.centers.ap/index.html
November 26, 2003
"...'They're extremely polite, but I call it sponge listening -- they just soak it in and say, 'I can understand why you're angry,' but nothing happens,' Kronk said. He added: "Every time I see a Dell commercial on TV, I just cringe. They make it sound so easy and it's been a nightmare..."

[AplusWebMaster]

FYI...

'Just ran across Dell's "policy" on the issue here:
http://support.dell.com/us/en/kb/document.asp?DN=1077228

...So there you have it. Like it or lump it (I chose the latter).

-

[Detox]

Howdy A+!

For some reason, when I click your link I get this URL instead

http://support.dell.com/index.aspx

[Prince_Serendip]

;) Could try disabling Automatic Redirection in the browser?? ;D

But then you'd probably just get a blank page. LOL

The fact that they won't let you read their new policy is probably because they are reconsidering their position. I wonder if their stock has dropped?? Has anyone checked? ;)

[AplusWebMaster]

FYI...

- Detox:
'Got same on first attempt, but the "redirect" allowed me in to the URL sought after making a few preliminary selections regarding type of user and PC, i.e.: Home or Home based small business...'must be using some "cookie-magic" in there (my guess). ;)

-

[Detox]

hmm...

Well, I guess I must admit that if I was engaging in such activities I wouldn't want to make it easy for anyone to read about it either ::)