Plz Help i got trojan horse

[Emil Ny]

Couldn't open c:\program files\bestbuy\helpexpress\emil ny\client\helpexp.exe for read access, file is locked

the above message was in the Tds Scanner window

I know for a fact that that is the virus im trying to get rid of.
Its thats same file that norton cant get rid of... HOW DO I GE RID OF IT
Im so mad right now, I try so hard to keep my comp in good condition and its pretty new... Its a trojan horse. How do i go about getting rid of this problem. If the Norton anti-virus and tds cant.

[Pieter_Arntz]

Hi Emil Ny,

Could you please follow the instructions in this post:
http://www.wilderssecurity.com/showthread.php?t=15913

Regards,

Pieter

[Jooske]

Hi Emil,
in the meantime, can you find the file and zip it? or with rightclicking on it rename it to for instance helpexp.exe.bak or such a thing?
so it can't run anymore.

Please do as Pieter advised too with the cleaning tools/logs so there canbe looked immediately at your finds.

Looking forward to results of your next steps.

Are you using XP btw? And maybe have another instance of XP or NT (?) on another partition?

[Emil Ny]

I used Adaware6 and im running on Xp, my Problem is listed in my first post.

Logfile of HijackThis v1.97.7
Scan saved at 3:31:58 PM, on 11/28/2003
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\GWMDMMSG.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\CyberLink\PowerDVD\PowerDVD.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\wjview.exe
C:\Program Files\Winamp3\winampa.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\NoAds\NoAds.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Alset\HelpExpress\Emil Ny\HXIUL.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Alset\HelpExpress\Emil Ny\HXDL.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\websearch\websearch.exe
C:\PROGRA~1\NORTON~1\navw32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Emil Ny\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.smarter.com/index.php?sidebar=1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://l2.orphus.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.smarter.com/index.php?sidebar=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.smarter.com/index.php?sidebar=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.smarter.com/index.php?sidebar=1
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.r1.attbi.com:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.r1.attbi.com;<local>
O1 - Hosts: 203.161.127.141 www.dcsresearch.com
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [] C:\WINDOWS\Options\OEMReset.exe /Audit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PowerDVD] C:\Program Files\CyberLink\PowerDVD\PowerDVD.exe /autostart
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [zzzHPSETUP] E:\Setup.exe
O4 - HKLM\..\Run: [websearch] wjview /cp:p "C:\Program Files\websearch\System\Code" Main lp: "C:\Program Files\websearch"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM95\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [EmailMesh] C:\Documents and Settings\Emil Ny\Desktop\Emil's\client.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - HKCU\..\Run: [NoAds] "C:\Program Files\NoAds\NoAds.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [HXIUL.EXE] C:\Program Files\Alset\HelpExpress\Emil Ny\HXIUL.EXE
O4 - HKCU\..\Run: [HXDL.EXE] C:\Program Files\Alset\HelpExpress\Emil Ny\HXDL.EXE -from="CLIENT.CAB" -to="CLIENT.CAB"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.bestbuy.msn.com
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {4F5E4276-C120-11D6-A1FD-00508B9D48EA} (dldisplay Class) - http://www.gamehouse.com/ghdlctl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4306/mcfscan.cab

[Pieter_Arntz]

Hi Emil Ny,

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.smarter.com/index.php?sidebar=1

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.smarter.com/index.php?sidebar=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.smarter.com/index.php?sidebar=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.smarter.com/index.php?sidebar=1

O4 - HKLM\..\Run: [zzzHPSETUP] E:\Setup.exe
O4 - HKLM\..\Run: [websearch] wjview /cp:p "C:\Program Files\websearch\System\Code" Main lp: "C:\Program Files\websearch"

O4 - HKCU\..\Run: [HXIUL.EXE] C:\Program Files\Alset\HelpExpress\Emil Ny\HXIUL.EXE
O4 - HKCU\..\Run: [HXDL.EXE] C:\Program Files\Alset\HelpExpress\Emil Ny\HXDL.EXE -from="CLIENT.CAB" -to="CLIENT.CAB"

O14 - IERESET.INF: START_PAGE_URL=http://www.bestbuy.msn.com
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab

Reboot after doing so, preferably into safe mode (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406) and delete:
C:\Program Files\Alset\HelpExpress <= entire folder

Before you do this, please move HijackThis to another folder. It will not be able to make backups when you run it from the zip folder.

Regards,

Pieter