backup to ftp doesn't work

[divisor]

Hello,

can someone help me? I can't backup drive C: partition to FTP. The operation just freezes in the beginning and don't continue. Last message in logs is "locking drive c:".

backing up to SMB share works without any problems.

We use Intel Baxter Creek SS4000-E as a SMB and FTP server.

[foghorne]

-{ Quote: "Hello,

can someone help me? I can't backup drive C: partition to FTP. The operation just freezes in the beginning and don't continue. Last message in logs is "locking drive c:".

backing up to SMB share works without any problems.

We use Intel Baxter Creek SS4000-E as a SMB and FTP server." }-

Is the FTP host name resolving OK. Have you tried using an IP address instead.

F.

[divisor]

yes, I use IP only. I'm sure it connects okay because when starting backup I enter login/pass and can choose remote folder for storing backup.

[Acronis Support]

Hello divisor,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/products/).

We are sorry for the delayed response.

Please notice that, as explained in chapter "Supported storage media" of the User's Guide (http://www.acronis.com/download/docs/), FTP server has to support passive mode for file transfers.

Please make sure you use the latest build (http://www.acronis.com/support/updates/) of the respective version of Acronis True Image. To get access to updates you should first register (http://www.acronis.com/registration/) your software.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Run regedit from Start -> Run;
- Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it);
- Add ftp value (Type: DWORD; Data: 1);
- Reproduce the problem;
- Collect the ftp.log file that will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

Please also collect the application log of the operation:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the log with error messages;
- click "Save the log entry to file" (the diskette icon).

Then submit a request for technical support (http://www.acronis.com/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

[divisor]

Thanks for the reply. I decided to use smb storage at this moment.

by the way, I can't submit a ticket to your support service because I can't login :) That's why I opened a topic here. I tried to reset my password several times 2 days in a row and was unable to login with a new passwords at all.

Could you please also check this and send me valid password. I'm registered customer and you may find my id by email: div [at] altertech /dot/ net

[foghorne]

-{ Quote: "Thanks for the reply. I decided to use smb storage at this moment.

by the way, I can't submit a ticket to your support service because I can't login :) That's why I opened a topic here. I tried to reset my password several times 2 days in a row and was unable to login with a new passwords at all.

Could you please also check this and send me valid password. I'm registered customer and you may find my id by email: div [at] altertech /dot/ net" }-

send an email to support@acronis.com.

F.