NOD32 Update Error

[Carl.Butler]

I have a client who is experiencing the following error:

Update (NOD32) "Error occurred while updating program modules (Attempting to download update for different platforms)."

Any ideas on what might be causing this and how to fix it?

Thanks

[Blackspear]

It sounds like they are attempting to install NOD32 for XP on a 98 machine, or vice versa.

Cheers ;D

[Carl.Butler]

Thanks, but they are claiming that they haven't initiated anything so this must be an automatic update. They are running NOD32 2.5 on Windows XP SP2

[Blackspear]

Ask them to reboot the machine and then select "Update now" and report back.

Cheer ;D

[Carl.Butler]

OK... Tried that... Same error...

[Blackspear]

Have them download a FRESH copy of NOD32, uninstall through Add or Remove Programs in the Windows Control Panel, then reboot, and reinstall.

Cheers ;D