TI 10.0, build 4940 Breaks Windows Explorer

[RIFreedom]

I'll try to keep this simple. Which will be very difficult.

I backed up my Boot Drive C: by creating and image to another HD Drive K:.
I verified the image and it passed.

Now when I use Windows Explorer it seems to have lost its indexing info because it takes forever to scan my system. Then when it reaches the point where it is looking at my disk image I get an error.

The error states:

Archive Open Error
Plug-in is not found (0x1B003)
Token = "PlaceBrowser"
Tag = 0xAC6EA1C1803F7BFC

I have tried many work arounds and found that if I hide the image file Explorer functions properly and works at normal speed.

I'm getting really disappointed in Acronis Products because the last few versions I purchased have never functioned properly.

Any info welcome,
Mike

[K0LO]

Is Windows trying to index drive K:? Perhaps you could turn off indexing on that drive.

I had a similar issue with my virus scanner. Since explorer can now see inside of .tib files, the virus scanner was scanning inside all of my image files and it took it much longer than normal. I solved that by blocking the scan of .tib files in the antivirus setup.

If you search in the Windows Help file you can find out how to configure indexing to ignore certain files/folders.

[RIFreedom]

HI Mark,

I don't think what you suggested is the answer to my problem.

I tried turning off indexing on that drive and it did nothing. I still reiceived the same error.

I also tried doing a search just on that drive and also received the same error.

As a side not; I tried to do a search just on my C: drive and did not get the error. So the problem definitely is caused by the presence of the disk image on my K: drive. I believe this is a serious bug which needs to fixed.

Any info welcome,
Mike

[RIFreedom]

Anybody?

Mike

[RIFreedom]

I guess I'm just stuck with it!

Mike

[Brian K]

Mike,

Where is the K: drive? Internal or external HD?

{QUOTE-> Now when I use Windows Explorer it seems to have lost its indexing info because it takes forever to scan my system <-QUOTE}
I'm not sure what you mean by this.

{QUOTE-> if I hide the image file <-QUOTE}
I'm not sure what you mean by this.

[Coad3]

I'm having the same problem as Mike. Any answers yet?

Ed

[jmk94903]

{QUOTE-> I'm having the same problem as Mike. Any answers yet?

Ed <-QUOTE}Did you have the same problem with the previous build, or is this a new problem introduced by this build?

[Coad3]

No problems with TI Home Acronis 9.0. I'm on TI Home 10.0 build 4942

As a matter of fact, this 3(0x1B003), plugin not found is now appearing as a error in log files. Log file indicates backup image and verify image are all OK, then it follows with error: module 27 error code: 3(0x1B003), message: plugin not found.

Ed

[Acronis Support]

Hello Coad3 and everyone,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for the delayed response.

Please be aware that we have already received similar requests from other Acronis customers and they have already been forwarded to our Development Team.

Could you please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) with the subject indicating that you want to contact Aleksandr Isakov? Attach the log file that contains the error message and the link to this thread.

In order to do save the log file do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon)

Thank you again for your cooperation.
--
Aleksandr Isakov

[Peter John]

I have just found this board and am pleased I have, as I have the same problem as Mike. With Search I get the same error message which thanks to his work-around doesn't appear if I hide the tib file.
Trying to open the tib file under windows explorer produces the same error message. I am new to TI so I don't know if this is normal.
This problem was first noted some 7 weeks ago. Isn't time it was fixed ?
Peter

[emdjjdui]

I also have the same problem, i.e. plug-in is not found (0x1B0003).
Using Windows XP, TI 10 build 4942.
Furthermore, I find it really bothersome that there is no way to tell windows not to search inside archive files. At least there is a third party program that makes registry settings so that windows will not search inside zip or cab files. There should be some convenient way to do the same for Acronis tib files.
Thank you.

[Acronis Support]

Hello Peter John and emdjjdui,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please follow the steps described in my previous post to collect the information that is needed for investigation of this issue.

Thank you.
--
Aleksandr Isakov

[emdjjdui]

The problem does not happen while using TI and so there is no log referencing the error. See the attached image for the error message.

The full text of the error message is as follows:

Window title: Archive Open Error
Description:
An error occured when opening archive:
Plug-in is not found. (0x1B0003)
token = "PlaceBrowser"
tag = 0xAC6EA1C1803F7BFC

[Peter John]

Same as emdjjdui: error occurs with "Search", not with running TI.
Also should trying to open a tib file from explorer produce an error message or should TI open ?

[Mike Dallwitz]

I have the same problem.

Nothing is shown in the logs.

The error window should identify the software that produced it (presumably some component of True Image). I was using another program while the search ran in the background, and I assumed that this program had caused the error. I only found the source of the problem by a Google search for the error message, which found this forum.

[Acronis Support]

Hello Mike Dallwitz and everyone,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please be aware that as I mentioned in the above post we have already received similar requests from other Acronis customers. To investigate the issue thoroughly could you please create Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317) and a screen shot of the error message.

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov

[emdjjdui]

Problem solved.
I removed ATI and then reinstalled it.
Originally, I had installed the new build over the old without first removing it.
Thanks for the help.

[Peter John]

Pleased that you found a work-around, but that is not the main point.
Acronis state that updating does not need a fresh install but can be installed over existing version. So the bug is still there !

[Victor Hugo]

i am also having this problem. it happens when i perform a search using the standard windows search. it only happens when i search the drive containing the tib file.

if i right click the folder containing the tib file and perform a search it will show the error:

an error occurred opening the archive:

plugins not found. (0x1b0003)
token=placebrowser
tag=0xAC6EA1C803F7BFC

no errors are recorded in the log, even if i leave the true image interface open.

using build 4942. i'll try uninstalling and reinstalling and see if that fixes the problem.

[Victor Hugo]

uninstall and reinstall fixed the problem.

i wonder if it's because i did an 'over the top' install of the trial?

whatever the cause, uninstall/reinstall fixes the problem.

[CameraKen]

Hi:

I have the same error message when I do a Win XP 'search' that involves any of my backup locations. Acronis TI is not running when this happens.

Archive Open Error
Plug-in is not found (0x1B003)
Token = "PlaceBrowser"
Tag = 0xAC6EA1C1803F7BFC


It recurred today after I did a complete de- and re-install of TI10.4942 (the only TI I have ever installed).

I also have Disk Director.

I'm running WinXP, all updates. My PC has 2 GB main memory, and oodles of empty HDD on 3 disks. My 'temp' file is essentially empty.

Thans, Ken

[Acronis Support]

Hello CameraKen,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please follow the instructions provided by Aleksandr Isakov in his earlier post.

Thank you.
--
Marat Setdikov

[neutron]

I'm also experiencing this problem, have tried uninstall, thorough registry clean and re-install - no different, also tried disabling AV and firewall. Error only occurs when using XP search on folders containing an Acronis image.

[neutron]

Problem resolved! Although I shutdown AV (NOD32) at taskbar it was evidently still running (see my previous post).
After configuring AV to omit *.tib files XP explorer search proceeded normally, albeit partitions containing Acronis images took a considerable time as expected.
now I need to exclude *.tib files form the search and all should be OK

[retread]

I have TI home 10.0, build 4871, and have experienced problems as well.

When I attempted to install Acronis on my wife's WinXP (sp2), it caused Windows to crash. Unable to repair (spent better part of whole day trying everything).

Final solution: Swapped HDDs for C: and D: drive, did a clean install of WinXP on former slave. Now I need to know if I can transfer my files and settings from the old C: (now D:) to the new C: using Acronis, or must I use WinXPs F.A.S.T.? >>>> When I attempt to pose this question to tech support on another computer, the screen freezes after I click on "Submit". This is not giving me a good impression of Acronis.<<<<<<

[rebop]

OK, I have exactly the same problem, but more information. I am currently upgrading to a new computer, so while making the cut over, I have TI10 on two machines momentarily. 4942 on the old machine and 4940 on the new.

The new machine has this exact error.

BUT, look in the registry on this machine under HKLM\software\acronis\formatik\plugins and look at the keys. More than half say "Cannot open....error while opening key" This is DEFINIOTELY the problem. Why it is, I do not know, but this is twhat causes the error seacrhing and editing locations.

I am going to install 4942 over the top and see if it helps.

~Bob

[rebop]

More:

TI10 4942 will not install over 4940 now. It balks installing into tthat above mentioned key and says it does not have permission to write to that key in the regisitry.

I set all permissions I could and no go.

So, I exprted that key from a working registry and it will not allow me to add it either. The plugin key is locked tight and now I have no TI that works.

Trying to uninstall and reinstall.

It is most DEFINITELY this key that is the problem.

~Bob

[rebop]

Uninstall and reboot removed that key. Now defragging and will try a reinstall.

~Bob

[rebop]

Installed 4942 and the reg keys and search work. BUT, I deleted my tibs before installing and have no backup location yet.

Will configure and run now.

Back soon...

~Bob

[rebop]

Ran a backup, performed a search afterwards and problem is back again. Same registry keys locked again as well.

This is a problem. With the new information, can we get a bit of help?

Thanks.

~Bob

[rebop]

Just to be very clear, an unistall, reinstall solves the search and reg key locking problems until the first backup is run. Then they break again. So somehow the process of running the backup is locking the reg keys.

~Bob

[K0LO]

Bob:

It sounds like you're on to something. Acronis monitors this forum but it may take them a while to find and read this thread. I suggest that you go to their web site and submit an official problem report, referring them to this thread.

On my machine, which is not exhibiting these symptoms and is using TI Home 10 build 4942, I find the HKLM\Software\Acronis\Fomatik\Plugins key has the following permissions set:

Administrators -- Full control + read
Creator Owner -- Special Permissions --> Subkeys only --> allow everything
Power Users -- Read, Special Permissions --> Key and subkeys --> (all allowed EXCEPT Full control, Create Link, Write DAC, Write Owner)
System -- Full control + read
Users -- Read

[rebop]

Will do. I'd like to see this one solved quickly.

~Bob

[rebop]

See if this helps anyone. I am sure it is related. From my Event Viewer:

Event Type: Error
Event Source: Acronis Test Program
Event Category: (14)
Event ID: 3
Date: 6/23/2007
Time: 11:11:58 PM
User: N/A
Computer: REBOP
Description:
The description for Event ID ( 3 ) in Source ( Acronis Test Program ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Member not found (0xE0003)
token = "Fomatik.DataWalkerDynamic.Host"
Tag = 0x298D61E7C0088C31.

From my attempt to install 4942 over 4940:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11402
Date: 6/23/2007
Time: 10:18:43 PM
User: REBOP\XXXXXXXXXXXXX
Computer: REBOP
Description:
Product: Acronis*True*Image*Home -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Acronis\Fomatik\Plugins\ISOMediaPlace. System error 1450. Verify that you have sufficient access to that key, or contact your support personnel.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 34 31 39 43 46 33 34 {419CF34
0008: 34 2d 33 44 39 34 2d 34 4-3D94-4
0010: 44 41 44 2d 39 39 43 38 DAD-99C8
0018: 2d 45 41 37 42 30 30 45 -EA7B00E
0020: 35 45 41 38 42 7d 5EA8B}

~Bob

[rebop]

Now I can no longer backup. TI 10 fails almost instantly and can not access the plugins folder.

Ready for help here. I did PM Acronis to read this thread.

~Bob

[rebop]

OK. 90% sure I have it fixed. Unfortunately, I did two things aat once on a new uninstall / reinstall, so I can't be sure which it is. But...

I had been installing "for this user only". This time I installed "for all users".

And, after install and before use, I installed the updated snapapi.dll.

Did three backups, registry work and searches work.

Whew. A lot of hours into this one.

Now to fix the rundll problem with Logitech Mouseware on my new computer :^) Butthat's for another forum.

~Bob

[Acronis Support]

Hello Bob,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for the delayed response.

As far as I can see you have resolved the issue with Acronis True Image 10.0 Home.

Would like to mention that as k0lo mentioned permissions for the below branches should be set as "Full Control" for SYSTEM account and your account:

HKEY_LOCAL_MACHINE\Software\
HKEY_LOCAL_MACHINE\Software\Acronis\

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support (http://www.acronis.com/homecomputing/support/) or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
--
Aleksandr Isakov

[rebop]

No problem on "delayed response". I was not expecting support over the weekend.

Point, though is, that once a backup had been run, there was no way to even access those registry keys to change permissions. Something in TI was locking them. Perhaps the isntall for all users instead of just me changed that. Perhaps snapapi.dll. But it works now. But interesting to note the keys were unlocked after install, then locked after first backup. So something is likely amiss in TI.

~Bob

[Volusia]

I get this error when trying to run ATI build 4942 (first install). If I chose in
Create backup wizard option "My Data" or option "My Application Settings" or option "My E-mail" this is what I get:
"Plug-in is not found. (0x1B0003)
token = "URI"
Tag = 0xAC6EA1C1803F7BFC"

ONLY option that works is "My computer" so I can back-up partitions ..and nothing else!

I would really appreciate any help in this matter.

[Volusia]

Did uninstall / reinstall first time I started Acronis same error message as in the above post. ?!?

[Volusia]

After reinstall I CAN'T change permissions in registry. It shows as set as "Full Control" for System and Administrator but it won't let you do any changes.

{QUOTE-> Hello Bob,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for the delayed response.

As far as I can see you have resolved the issue with Acronis True Image 10.0 Home.

Would like to mention that as k0lo mentioned permissions for the below branches should be set as "Full Control" for SYSTEM account and your account:

HKEY_LOCAL_MACHINE\Software\
HKEY_LOCAL_MACHINE\Software\Acronis\

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support (http://www.acronis.com/homecomputing/support/) or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
--
Aleksandr Isakov <-QUOTE}

[Volusia]

Where do I get that updated snapapi.dll ?

{QUOTE-> OK. 90% sure I have it fixed. Unfortunately, I did two things aat once on a new uninstall / reinstall, so I can't be sure which it is. But...

I had been installing "for this user only". This time I installed "for all users".

And, after install and before use, I installed the updated snapapi.dll.

~Bob <-QUOTE}

[thomasjk]

{QUOTE-> Where do I get that updated snapapi.dll ? <-QUOTE}Try this link Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.zip).

[Volusia]

Thanks! I did install it and I could access the program! I thought problem solved (I did not actually did a backup just accessed the "My Data" option). Then guess what? Same error again.

{QUOTE-> Try this link Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.zip). <-QUOTE}

[Acronis Support]

Hello Volusia,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please try uninstalling Acronis True Image, rebooting the computer, and then installing again with "For all users" option.

If that doesn't solve the problem, please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.zip), unpack the archive and install unpacked MSI package.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please also create Windows System Information as it is described in Acronis Help Post (http://wilderssecurity.com/showthread.php?t=55317).

Please also clarify, when exactly does the error appear?

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

[Johnfornow]

{QUOTE-> Hello Volusia,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please try uninstalling Acronis True Image, rebooting the computer, and then installing again with "For all users" option.

If that doesn't solve the problem, please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.zip), unpack the archive and install unpacked MSI package.
..........
Marat Setdikov <-QUOTE}



Being plagued bij the very same problem, I did as you suggested, but no luck again I'm afraid.
I reinstalled TI, ran the SnapApi setup and copied the dll to system32.
As a bonus I also had a Archive Open Error (0x40000D), Tag=0xDF2F9CA66CD2F546.

[AlanMintaka]

Hello Everyone,

Now I'm getting the same errors everyone here is describing, this time with build 4942.

FWIW I've observed that if I can get the thing working again via uninstall, reboot, reinstall of build 4942, it breaks as soon as I use Windows Explorer to search the host drive for files.

When Explorer tries to search inside an Acronis archive, the "PlaceBrowser" error occurs. After that, I can't access the Formatik Plug-ins registry key to change permissions. Even if I start at the Acronis branch and set the subkeys permissions there, I still can't look in the Formatik Plug-ins key.

There is a very important difference in my situation. The first time this happened, I tried to open Acronis and browse the archives from there. When I did I got a BSOD.

Upon system restart, Windows XP sent an error report to Microsoft. Then my browser opened and I got a message from MS telling me that the fault was in the Intel Application Accelerator RAID Edition service that runs on my system. I was then taken to an Intel site to download a patch for the Accelerator.

I installed the patch and this fixed the BSOD problem when trying to explore an archive in Acronis - BUT the "PlaceBrowser" error is STILL THERE.

The reason this difference is important is because users of TI 11 are reporting that they can't see their RAID drives at all in TI 11.

So here is another problem somehow involving RAID drives and their associated drivers. Coincidence?

Beats me. All I know is that I'm having the same problem everyone with build 4940 is having with the "PlaceBrowser" error and so far I see no fix for it anywhere.

And now one of my RAID drivers is figuring into it somehow.

I think if I can get access to those archives again, the first thing I'm going to do is restore whats in there to another drive. One BSOD with this program is one too many.

Have a good one,
Big Al Mintaka

UPDATE: Now it's happening on another PC. Sure enough, it started when I tried to search the host drive with Windows Explorer. When it got to the Acronis archives, the "PlaceBrowser" error appeared.

Thus far, the specs for the two affected systems are:

1. Dell Dimension 8300 3.2GHz 1GB RAM
HD: 350GB, 100GB free (2 drives, roughly same usage)
USB HD: 350GB, 100GB free (2 external drives)
OS: WinXP SP 2
Acronis: Build 4942

2. Dell Dimension 8400 3.2GHz 1GB RAM
HD: 350GB, 100GB free (2 drives, roughly same usage)
USB HD: 350GB, 100GB free (2 external drives)
OS: WinXP SP 2
Acronis: Build 4942

i.e., pretty much the same except one is a Dimension 8300 and one is an 8400.

Time to collapse now.