Snap Deploy Doesn't Support My NIC

[Wess]

Is there a way to load NIC drivers using the Snap Deploy agent from a boot disk? The agent does not recognize the embedded Marvell Yukon NIC on the PCs I'm working with. I get the following error when booting the agent:

ERROR: Unable to locate IOAPIC for IRQ 24

When the agent loads I am unable to configure the NIC, or browse the network. I tried this on multiple machines of the exact same hardware type and got the same results. I then installed a 3Com 10/100 NIC and it was recognized. I appreciate your input. Thanks!

[emtownsend]

Same here.

I am using a new Dell Optiplex 740 with a Broadcomm 57xx NIC. Snap Deploy agent always stays at processing... and the management console never sees the PC.
I wrote to tech support but have not heard back. Honestly, Acronis tech support is lacking greatly. We are a corporate customer and need support in a timely fashion. I believe Acronis has a good product but they need to bump up the support to compete with Symantec Imaging. Just my 2 cents.
I cannot find a way to add my NIC either... You?

[fatmosh]

We are a corporate customer who ran into this issue as well. The short answer is "We are constantly updating out driver set and will add yours as soon as possible."

We actually contacted Acronis tech support and since we were a big customer, they made us a custom boot disk with our driver within about a week or so.

There is a way to do it manually. You boot off the disk and then hit the key that enters debug mode (don't remember what this is, search the forums). You can then enter a simple linux prompt and manually add the linux driver for your NIC. It's a fairly detailed procedure though and I don't have all the information. Try looking through the forums and someone might be able to help you out.

Sorry I don't have the solution for you to follow.

[fatmosh]

FYI, see http://www.wilderssecurity.com/showthread.php?t=146136

[emtownsend]

I did receive a reply and a fix!
There are four files that need to be replaced.
Here is a copy/paste from my email corresondence with Acronis:
-{ Quote: "Please ask Eric to apply the below update. It will fix the problem (it installs the latest Linux kernel along with the most recent drivers for the Acronis Snap Deploy Bootable Media and applies both to the CD and PXE boot).

- Download the below archive and unzip the ramdisk.dat and kernel.dat files:

http://download.acronis.com/sl/wxqfdbeqaiynunvuvxau/support/ticket/928687/asd2.0.2105osd_s_e.zip

- Replace the ramdisk.dat and kernel.dat files located in the C:\Program Files\Acronis\SnapDeployConsole\OSDDemon\ folder with the files from the downloaded archive;

- Download the below archive and unzip the ramdisk.dat and kernel.dat files:

http://download.acronis.com/sl/puauvvxtpbhhelrnpvqk/support/ticket/928687/asd2.0.2105mic_s_e.zip

- Replace the ramdisk.dat and kernel.dat files located in the C:\Program Files\Acronis\SnapDeployConsole\ImageCreator\ folder with the files from the downloaded archive;

- Re-create the Bootable Rescue Media and\or re-upload Acronis Snap Deploy Agent and\or Acronis Snap Deploy Master Image Creator to the Acronis PXE Server.

NOTE: Please make sure that the ramdisk.dat and kernel.dat files from the asd2.0.2105osd_s_e.zip file go to the \OSDDemon\ folder while ramdisk.dat and kernel.dat files from the asd2.0.2105mic_s_e.zip go to the \ImageCreator\ folder. It is important to place files into the right folders." }-

I don't know if the links will work for you or not. If not, PM me and I will forward the files to you.
I still cannot write a Master Image File to DVD directly from the Master machine... That is my next challange!
Thanks,
Eric

[socalboarder]

Hello,

I also have the same issue deploying to GX745 pc's. Can you be kind enough to send me those files to my email address below? I have to deploy images to 20 workstations by Friday. Thank you.

socalbimmer at gmail dot com

[emtownsend]

On the way!

[MHarmony]

I have been having the same issue using the Dell 745 and I have been trying to send you a PM all day but the system has been down. is there any way that you could send it to matt@mmeconsulting.com


thank you

[sinbat]

to emtownsend
Hello, I can't deploy an image to computer with a Realtek RTL8111B network card. Could you send me the files above to my mail address? My mail is sinbat@yandex.ru. Thanks in advance!

[emtownsend]

OK sinbat and MHarmony, they are on the way. Two emails, one file each.
I sure hope the Acronis folks post these here soon!

BTW, I'd edit your posts and remove your email address or at least disguise it. You will get tons of junk mail by posting an email address out in the open in forums. Nothing against these forums, it applies to any and all forums. Just my two cents...
Good luck and let me know if the files don't come through...

[sinbat]

to emtownsend:
Hello again! Unfortunately, I didn't receive your files! Let's try again.

P.S. Sorry for mistakes, but I'm not good at knowing English.

[emtownsend]

No problem. I think I did something wrong trying to send it to you and MHarmony together. I resent them...

Actually, I think it is gmail that is having problems. Let me try from my other account.... hang on.... each file is 10MB...

[sinbat]

to emtownsend:
Wait for some time! I've just clear my mailbox. Sorry for disadvantages!

[socalboarder]

Eric,

Thanks for the 2 files, however I dont have the ramdisk.dat and the kernel.dat files. I do have the OSDDemon folder and the ImageCreator but no ramdisk or kernel .dat files.

[sinbat]

Now my mailbox is clean. If you are still enough patience, please send the files again.

P.S. If the files you sent to me are so large, why don't you split them using the file manager Total Commander, for example? Sorry for disturbance once again!

[poluxxx]

to emtownsend:

Hi, i have the same problem with Dell 745 NIC "no reconize" could you send me the good files.
I have to deploy 45 Dell 745 before friday.
Thanks.
My mail in France, jarmanatcorysdotfr at job.
If the files are too big (more than 10 Mega) send me two different mail with 1 file each time (is it clear ??sorry, i'm not fluent in english).

[emtownsend]

Anyone know where I can just post these files online? Any free services?
I'd love to have them available all the time. Plus, they are each just a tad over 10MB each. I haven't been able to get them to the last two folks because their email systems are rejecting them due to size.


Can I subdivide them somehow?

[poluxxx]

Thank you can subdivse them with winrar, or you could use tribalweb it's a private peer client ( i' got it on my computer ).

http://www.tribalweb.net/tour/accueil.php?lg=us

My tribal nick is poluxxx.

[sinbat]

Hello, Eric! Could you leave your mail address where I would be able to send my icq number? I think that we can continue our discussion by means of icq.

[hasseltje]

emtownsend, same problem here, if it's not to much trouble, could you also send me the files? address is
jvanhassel at trin-it dot nl

but if possible, I would like you to upload them to http://office.trin-it.nl/gsp.dll?sid=58&pid=14
as a zip file, that would really be great.

if more people would like to have the files, I could make them available for download somewhere, I can imagine that all this mailing of these files isn't your exactly your hobby...

Thanks in advance! Hasseltje

[malford]

Apparently, I am having the same issue with SnapDeploy on some new Dell Optiplex 745 PCs with the Broadcom 57xx familiy Model 5754 NIC. I think this is a new model. I know that there is nothing wrong with the NIC because I was able to PXE boot to the SD Management server and load the Master Image Creator. However, no NIC is display in the configuration screen. I can see all local resources, but no network resources. Any help will be appreciated. Thanks!

[fatmosh]

Looks like I'm going to be needing these drivers too! Can someone send to:

fatmosh at yahoo

Thanks!

[chuckk]

Can i please get the files mail to dwhall29@gmail.com. Thanks in advance.

[BraveLittleToaster]

I'm another corporate user of the Broadcom chipset, Dell Optiplex 745 NIC drivers are not recognized. Please send them to curtis dot stoecklin at gmail dot com.

Also, I'll post these on my web server for use by all since Acronis Support obviously sux. It looks like I cnertainly won't be buying the server enterprise product ... too bad - I loved v8.

[JohnnyStryker]

Would someone be KIND enough to forward me a copy of those two zip files?

johnnystryker
AT

HOTMAIL
<OR>
YAHOO


Send em to both! PLEASE!
Then I'll follow up on the next requests. Hey - we should start some kinda offshoot file transfer system here... hehehe.

[cfiadino]

I also have the Dell Optiplex GX745s with the Broadcomm NIC. Can someone please send me the files as well. Send to:

cmfiadino

<AT>

Enter.Net

THANKS!!!

[Sabrina Nolan]

I am having the same issue with snap deploy.
tried to use the links but no go they aren't on the acronis site anymore.
if anyone has the files could you please send them to me. shuggiesvue@yahoo.com

thank you

very much in advance.

[sebus]

Why for God's sake Acronis does not create a simple tookit that allows USERS TO ADD/CHANGE/UPDATE the NIC drivers?

That would solve all these problems (especially when one can NOT even test the software due to unsupported NICs)

sebus

[miltech]

I have been having the same NIC issue with the IBM Lenovo 8807-97U PC's. I would appreciate if anyone could send me the fixes to htirado@ssemc.com

Thanks

[poluxxx]

i ad on my shared folder (in tribal web) a good snapdeploybootable media iso from acronis support. She work fine with dell 745.
u could download it, i let my computer on this night (night in france where i lived, day in usa ;-))...
i 'll Share it for all. you could upload the two good zip file by the way. Be patient i don't have a big bandwith, just a little DSL.

Use tribalweb freeware / my nick: poluxxx / auto acceptation code : acronis

[fatmosh]

Pssstt...

http://s28.quicksharing.com/v/2274003/GX745.zip.html

[sebus]

Thanks. Is that fix ONLY for Broadcom NetXtreme or they bothered to add more cards?

sebus

[fatmosh]

I'm guessing it's only for the built-in NICs that come with the GX745s...

[sanman]

Hello,

i have the same problem with a Dell 740.
But my Problem is, i have the Germany Version of Snap Deploy.
Does any one have the Bootfile for the German Version?
I contact the acronis service last week till now i got ne response from them.

Michael

[cspower]

Can i please get the files mail to manhcuonghn@gmail.com or cuongnm@msb.com.vn. Thanks in advance.

-{ Quote: "I did receive a reply and a fix!
There are four files that need to be replaced.
Here is a copy/paste from my email corresondence with Acronis:


I don't know if the links will work for you or not. If not, PM me and I will forward the files to you.
I still cannot write a Master Image File to DVD directly from the Master machine... That is my next challange!
Thanks,
Eric" }-

[valkenaer]

Another GX745 snap deploy disaster :-) Can someone please help me out by sending the files to the.severen at gmail dot com? That would be helpful in deploying our 120 workstations fresh out of the box... :D

But I honestly don't get it... why is this "driver update package" not available from Acronis Product Updates? Why haven't they made updating your own NICs a whole lot easier?

:wacko:

[bobcrotch]

Whats funny is that the Lenovo Thinkcentre M55 (8808-94u specifically) has the same NIC chipset. I grabbed the file yesterday that fatmosh supplied but it hasn't seemed to change anything, I'm going to reboot my server and have another go. But as of right now it didn't change anything.


Does anyone have a way to add drivers to these kernel.dat and ramdisk.dat files? I guess I'm confused as to how these are linked to the drivers, do they actually contain them?


Is anyone hosting these files? Acronis support maybe? Can we get some help on this topic?


So far I'm kind of let down with the support I've been seeing on the Acronis site and forums. Other than that the product is great. I've got the snap deploy 2.0 server up and running pushing images to my M52 desktops, T60 laptops and Z61 laptops. For some reason I cannot get PXE to work but thats another story.

Edit: If someone is still sending out these files could you hit bobcrotch at gmail dot com please =)

[tarrant64]

Do these files probably contain drivers for the hp dc5700 as well? If so I'd like to give it a try.

email at ccata@oaconsulting.com or warriorofhope@gmail.com. Either one works.


Thanks

[peichenberger]

I have recently received a shipment of DC5700 and am trying to get an image created. I am having the same issue as others with the snap deploy hanging and not being able to find the network. Any help or fixes would be greatly appreciated.

Paul

[salty69]

Hi All. Here are the files. I've put them on my personal webspace.
http://www.stormband.biz/acronis/

And this is the email I got from Acronis. This worked for me with my Dell Optiplex 745 machines.

----------------------------------------------------------------------

Hello,

First of all, please make sure that the build number you use for Acronis Snap Deploy 2.0 is 2105 - this is the latest one. This build can be downloaded in Product Updates section of your account:
https://www.acronis.com/enterprise/my/updates/

Then apply the patch as described below.

Please download this archive:

SnapDeploy2.0.2105osd__s_e_last.zip

and replace kernel.dat and ramdisk.dat files from the following directory with the files from the downloaded archive:

\Program Files\Acronis\SnapDeployConsole\OSDDemon

Then also download the below archive:

SnapDeploy2.0.2105mic__s_e_last.zip

Replace kernel.dat and ramdisk.dat files from the following directory with the downloaded files in the archive:

\Program Files\Acronis\SnapDeployConsole\ImageCreator

Then please recreate the CD (Acronis Snap Deploy Agent and Acronis Master Image Creator) and/or reconfigure PXE. Boot the computer from this CD or PXE (please also see if the network settings are automatically set correctly, if not, try specifying manually the network settings and also OS Deploy Server IP address) and see if the issue is fixed.

We are always at your service should you have any further questions.

Thank you.

[Danny1980]

-{ Quote: "Whats funny is that the Lenovo Thinkcentre M55 (8808-94u specifically) has the same NIC chipset. I grabbed the file yesterday that fatmosh supplied but it hasn't seemed to change anything, I'm going to reboot my server and have another go. But as of right now it didn't change anything." }-

I have the same problem with the Lenovo M55p (8808-9HG). Anyone resolve this problem ?

[sherd]

Try to load latest ASD build 2135, it does work with my NIC on HP dc5700 :)

[bobcrotch]

-{ Quote: "I have the same problem with the Lenovo M55p (8808-9HG). Anyone resolve this problem ?" }-

If you contatct Acronis they will send you the files if you aren't able to grab them from someone here on the forums.

[maximus08]

Thxxx alot guys,

It's also working for me on a Dell Dimension E520 with an onboard nic
Intel 82562V.


Bye,

M

[lumixoid]

Hi, everybody I'm trying to use Acronis Snap Deploy with HP dc5700 and been reading this thread. Can somebody send the images updated with the Broadcom drivers? Мy e-mail is: savage790 at gmail.com

[EShteynman]

Hello, I can't deploy an image to computer with a Intel(R) 82566 DC-2 network card. Could you send me the files above to my mail address? My mail is EShteinman@gmail.com. Thanks in advance!:)

[Golfnmjul]

Can someone please email these files to me at mjulande at hom dot org?

Thanks!

[kostres]

Can you please send me files necessary for broadcom nic to work with acronis boot media. My mail is gost@eccf.su.ac.yu Thanx.

[flyfishin4trout]

I have 25 brand new Dell Optiplex 745s and no NIC support. Can someone please send me the files at ehughes@premier-resorts.com . Thanks in advance.

[deskside1]

-{ Quote: "I have 25 brand new Dell Optiplex 745s and no NIC support. Can someone please send me the files at ehughes@premier-resorts.com . Thanks in advance." }-


I have imaged a lot of GX745 with no issue, using build 2141. I have not tested the 2152 yet.

[joop35]

I have a HP dc7800 it boots from pxe but, once acronis is loaded it can't see the nic card, I updated the system a few montha ago when I was using the dc7700, but now the same problem happens with the dc7800 can someone send me the files needed or tell me how to update the driver base for the NIc card.

joop35@hotmail.com

[aong]

Does anyone know if Acronis has added support for the Realtek RTL8111B NIC card? Basically experiencing the same problems as the other posters in this forum -- Master Image Creator and Snap Deploy agent display a NIC, but no ability to configure. Heck, I can't even PXE boot the target system -- I have the PXE Server running but the machine doesn't see the PXE server and times out into the boot CD.

If anyone has any fixes for this, please let me know. I will provide an email address.

--Allan

[Thinkster]

If someone would be so kind and upload the zip files to someplace like rapidshare or zshare dot net, I'm sure we'd all appreciate. I'm having the same problem with NIC not being recognized, and have already e-mailed support, but I have to have deployment completed within a week so I'm hoping to get the files quicker.
Thanks!

[Thinkster]

I guess nevermind now.. Apparently Symantec is smarter in the fact that they allow you to integrate your own NDIS NIC Drivers into the boot disc and Network boot. Too bad because I really like Acronis's products, but I guess they need to get on the ball to keep up with competition!
I Succesfully deployed using the latest Symantec Ghost without NIC issues..

[eswann_GL]

I wanted to ad that Acronis SD 3.0 doesn't support the RealTek RTL8169 driver. Same issue as described by others when trying to connect to the deployment server.

As an aside, I have to mention how extremely displeased I am with Acronis support. ~Offensive comment removed. - Ron~ Their turn around time for resolving problems is unacceptable, and unfortunately, we've had a few issues that were show-stoppers. Both have taken over a month to resolve and neither were resolved by their tech support, but instead by my trail and error.

Ed

[eswann_GL]

Here is a link to the files for the latest update for SD 3.0, build 3183.

-{ Quote: "
Please download and unzip the files kernel.dat and ramdisk.dat to update your PXE server and boot media. Please use the following links:

1.
http://download.acronis.com/sl/mqsvqheymbvbzzenzceu/support/ISO/26/SnapDeploy3183osd__Standard_english.zip

- replace the files kernel.dat and ramdisk.dat by the following files from the archive in the respective folder:

\Program Files\Acronis\SnapDeployConsole\OSDDemon

2.
http://download.acronis.com/sl/deupuoucmlbzlanloqze/support/ISO/26/SnapDeploy3183sdl__Standard_english.zip

- replace the files kernel.dat and ramdisk.dat by the following files from the archive in the respective folder:

\Program Files\Acronis\SnapDeployConsole\OSDStandAlone

3.
http://download.acronis.com/sl/iyjshunynogvyyeovtbq/support/ISO/26/SnapDeploy3183mic__Standard_english.zip

- replace the files kernel.dat and ramdisk.dat by the following files from the archive in the respective folder:

\Program Files\Acronis\SnapDeployConsole\ImageCreator

Then please re-upload components to Acronis PXE Server with the help of Management Console. After that you will be able to boot the updated versions of Acronis Snap Deploy Agent and Acronis Snap Deploy Master Image Creator with help of PXE Server. Or please recreate your bootable media.
" }-

[Slavgorodskiy]

Hello, I can't deploy an image to computer with a Realtek RTL8111B/8111C v2.09 network card. Could you send me the files above to my mail address? My mail is slavgorodskiy@yandex.ru. Thanks in advance!

[keayn]

Hallo,

Im new hear an i have got te same problem with my Realtek RTL8168/8111.
Can somebody send it to dark_____star@hotmail.com ???

Is it also poseble to intergrate the drivers by my self???