Problems with Quicken after installing NOD32

[mysterious]

After installing NOD32, I cannot update Quicken (which downloads my banking to my quicken file). It says it cannot connect. If I disable IMON it will work, but as soon as I enable IMON it won't work.

Any help would be appreciated, thanks

myste

[Bubba]

Hello mysterious....Welcome to Wilders,

I would suggest adjusting compatability setting for the Quicken entry that you find in Nod32 Control Center > IMON > Setup > HTTP tab > Client complatibility and if the Browser [User agent] for Quicken is set to Higher efficiency....then change it to Higher compatibility or vice versa and see what happens.

Bubba

[mysterious]

Thank you for you quick reply and help....My Quicken program is not listed under the browser (User agents) How do I get it there? Maybe that is the problem.

[Bubba]

{QUOTE-> My Quicken program is not listed under the browser (User agents) How do I get it there? Maybe that is the problem. <-QUOTE}One can not add it....Nod32 detects the HTTP action and adds it. Perhaps it is using a name that's not easily recognizable ? If there's not many....perhaps you could list them here if you wish. Or you could attempt to add the proper Quicken entry in the Exclusion area.

Nod32 Control Center > IMON > Setup > Miscellaneous tab > Exclusion

Bubba

[mysterious]

I tried the exclusions, but when I went to update my Quicken, it just shut down Quicken immediately. My browser (user agent) are Adobe Online Services and gSOAP/2.3 and IDMan 4.1 and Mozilla/5.0 and NOD32Update and Quick Time and SCAgent. I went and changed all of them to Higher efficiency but Quicken still didn't work.

[Blackspear]

Try turning off IDM (I gather this is your download manager) and see if that fixes the issue.

Cheers ;D

[Marcos]

Perhaps there are more Quicken executables that need to be excluded. I assume there's no chance to test it myself as it's an application that communicates with a bank.