Server stop problem on scheduled backup task

[jsanant1]

Hi, I´m testing Acronis Image Enterprise Server 9.1 in my windows 2003 server with SQL Server 2005 since few days ago.

I have created a scheduled backups every day and, i do not why, some times when the backup task starts the servers stops and i have to reboot it, after, when the server start the backup task does not have last result status but there is no any errors in log.

Can anybody help me???

[Acronis Support]

Hello jsanant1,

Thank you for your interest in Acronis Remote Server Backup Software (http://www.acronis.com/enterprise/products/ATIESWin/).

Please accept our apologies for the delay with the response.

We would need some additional information to investigate this issue thoroughly and to provide you with a possible solution.

Could you please perform the actions described in this previous post of mine (http://www.wilderssecurity.com/showpost.php?p=920886&postcount=2) to collect schedreport.txt and schedul2.log files?

Please also collect the log file from Acronis True Image 9.1 Enterprise Server you mentioned. In order to do so please do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon)

Please create Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov