computer shuts..HELP!!!

[ey_dude]

i just installed nod32 2.7.
before i used norton and removed it recently!

nod32 is running okay but everytime i click delete(virus) my computer will shut off and restart and it really takes time to start...!

i dont have any anti virus software installed!

pls need y0ur help!

[twl845]

I'm confused. First you said you have NOD32 installed, and then you ended with "I don't have any anti-virus software installed. Do you mean you don't have any viruses in your pc? If your pc is clean of virus' why do you click delete (where ever that is)?

[ey_dude]

-{ Quote: "I'm confused. First you said you have NOD32 installed, and then you ended with "I don't have any anti-virus software installed. Do you mean you don't have any viruses in your pc? If your pc is clean of virus' why do you click delete (where ever that is)?" }-


Im sorry
I mean i dont have any OTHER anti virus software installed other than NOD32..
I just replaced norton with NOD32.
and now everytime i use scan and delete, my comp shuts off

[Carver]

It sounds like some the Norton files are still present. Google for a remover.

[ey_dude]

-{ Quote: "It sounds like some the Norton files are still present. Google for a remover." }-
i still have some folders from norton, quarantine folders and some that im not sure if safe to remove.

[twl845]

I agree with Carver. NA is like cancer, you might not have gotten it all.
I also have NOD32 and I don't see any "scan delete". If I want to do a scan, I right click the icon, and when the window comes up I click the 5th option down "NOD32" and the right hand window comes up with the choices for an on demand scan. I click "On Demand', and let it do its thing. After the scan, having no viruses I click it closed.

[Texcritter]

Hi

How to uninstall ..... check out
http://searchg.symantec.com/search?q=how+to+uninstall+antivirus&context=gbh&src=gbh&output=xml_no_dtd&ie=UTF-8&oe=UTF-8&client=symc_en_US&proxystylesheet=symc_en_US&site=symc_en_US

[ASpace]

-{ Quote: "nod32 is running okay but everytime i click delete(virus) my computer will shut off and restart and it really takes time to start...!" }-

What protection module offers you do delete malware ? Does this happen from the on-demand scan?

[ey_dude]

I already uninstalled it but Is it safe to remove all folders left by norton antivirus and systemworks.
Folders like AdvTools,Savrt,Iwp,quarantine?

[ey_dude]

-{ Quote: "What protection module offers you do delete malware ? Does this happen from the on-demand scan?" }-

when i use the on demand scan and when a threat found i will press the delete and my computer will shuts

[Marcos]

Perhaps there's something running that permanently checks for presence of the file detected and deleted by NOD32, just a hunch. A log from Hijackthis (google it) might shed more light - send it to support @ eset.com along with a link to this thread.

[ey_dude]

i mailed esset about this but no response..
:wacko:

[Blackspear]

Hi ey_dude, welcome to Wilders.

Please download and run the NORTON REMOVAL TOOL (http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031710323113?Open&src=&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg) then uninstall and reinstall a fresh copy of NOD32.

Cheers ;D

[ey_dude]

-{ Quote: "Hi ey_dude, welcome to Wilders.

Please download and run the NORTON REMOVAL TOOL (http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031710323113?Open&src=&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg) then uninstall and reinstall a fresh copy of NOD32.

Cheers ;D" }-

thanks for everyone But still my computer shuts...???
dont know now if i can continue using NOD.

[ASpace]

Hi ! Did you mail Marcos to support@eset.com + link to this thread + log file of HijackThis . If not , do it , he will probably help you

[huangzhengliang]

What I did was format comp and reinstall Windows. Yes, it took time but I didn't want leftovers from Norton and any problems which may appear later.
Bro had Symantec AV Corp so the Norton removal tool didn't work. The instructions from symantec didn't say anything about some registry keys which were related to symantec so I thought screw this and reinstalled Windows.
Uncles comp was formatted not long ago and had Kaspersky IS trial so uninstalling it shouldn't have been as bad as Norton. I installed NOD32 on it today.

[ey_dude]

still crashes...
I think i have a virus or something in my computer that makes it crash because not only in
NOD32 my computer shuts also when i use Registry medic or when my computer is installing microsoft upgrade.
so anyone had the same problem?
problems in my computer is appearing one by one now....!
need of help .. pls!

even my dvd drive now cannot read DVDRW disc so i cant burn!??? ??? ???

[snowbound]

ey_dude, please confirm if u have done this yet or not,

-{ Quote: "Did you mail Marcos to support@eset.com + link to this thread + log file of HijackThis . If not , do it , he will probably help you" }-



snowbound

[ey_dude]

thanks snowbound, i will do that now!

[twl845]

Can you restore to an earlier date?

[ey_dude]

computer restore wont restore...!

and i already emailed Marcos but still waiting for the reply..
i hope he's not too busy