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View Full Version : Do GS actually answer enquiries??

qazu76
January 8th, 2007, 11:06 PM
I contacted (via the online form), GS about an error in my Members area section.

This was at least a week ago now.

I am a registered owner of RegDefend, but the Members area does not reflect this.

I provided all receipt info etc - but I am STILL waiting for a reply >:(

Even a correction in the MA would suffice - but that STILL hasn't been fixed.

The irony is, I was actually interested in seeing the discount available for RD owners who wish to upgrade to the suite (RD/AD).

The "support" I've received doesn't exactly inspire confidence in GS, but I still may upgrade if I actually get a response this time.

Really disappointed...
BlueZannetti
January 8th, 2007, 11:12 PM
-{ Quote: "The "support" I've received doesn't exactly inspire confidence in GS, but I still may upgrade if I actually get a response this time.

Really disappointed..." }-My recommendation would be to PM Jason_R0 (http://www.wilderssecurity.com/member.php?u=29308) directly. He is on-line frequently of late.

Blue
Jason_R0
January 9th, 2007, 07:10 AM
Hi sorry, there were 3 emails about this exact thing and I confused yours as a double post (a common "mistake" on the email form). I have replied to your email, so if you have any further queries I will answer them there for you.
toad258
January 9th, 2007, 05:54 PM
Hi Jason,

I too have the same problem, i chanced my e-mail at the members area and now my purchase disapeared.

This happened some time ago (more than a month) i send multiple e-mails about this problem but never received a reply.

I hope you can help me.
Jason_R0
January 10th, 2007, 04:49 AM
The email address you use in the members area has to match the email address you registered products with for it to match them up correctly. As I have said in previous posts this will be changed to allow your members area ID instead to be matched rather than your email address.
toad258
January 10th, 2007, 09:17 AM
Hi,

Thanks for the answer, the original email adress i registered regdefend with has been closed because i changed my internet provider.

I will wait for the change of the members area and hope i get my purchase back.