TI9 cannot backup on my Akasa Integral LAN

[ba2]

Hello,
I'm trying to backup my system with my new external HDD (an Akasa Integral LAN (ethernet))
TI9 start to backup and freeze on a directory where I have some mp3s and that's all :(
please help!
thanks

edit : I tested on a different hdd (usb) and same thing

[Acronis Support]

Hello ba2,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for the delayed response.

First of all, please make sure you use the latest build (3854) (http://www.acronis.com/homecomputing/support/updates/) of Acronis True Image 9.0 Home. To get access to updates you should first register (http://www.acronis.com/homecomputing/registration/) your software.

Please clarify the following:

- Did you use Acronis True Image Bootable Rescue Media or did you use Acronis True Image in Windows to perform the backup?

- Did you try to create the disk/partition image or backup of the separate files/folders (file-based backup)?

- Did you connect the drive using cable for LAN RJ45 or for USB 2.0?

If you use Acronis True Image under Windows, please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.zip), unpack the archive, install unpacked MSI package and see if the problem persists.

If the issue persists, please do the following:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

- Reproduce the issue and collect the log file;

- Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please create Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Also collect the log file from Acronis True Image 9.0 Home that contains the error message. In order to do so please do the following:

- run the program;

- select Show log on the toolbar or from the Tools menu;

- select the log with error messages;

- click "Save the log entry to file" (the diskette icon)

If you use Acronis True Image Bootable CD to create the image archive, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317). Please keep your external hard drive connected while creating Acronis Report and Linux system information.

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov