NOD32 incorrectly listing our software as a virus

[Levi Reep]

Hello Everyone,

I work for ISYS Search Software, and recently someone evaluating our ISYS:web software sent us a troubling screenshot. It appears your antivirus software had incorrectly identified our service executable as a virus (attached screenshot).

Our service executable can be configured to listen on various ports for HTTP and HTTPS requests, which might be what triggered NOD32 to flag our executable as a virus. More information about our ISYS:web software is on our website at: http://www.isys-search.com/products/web/index.html.

Is there any way for us to make sure our software is not flagged as a virus by NOD32?

Thanks,

Levi Reep
ISYS Search Software

[Marcos]

Please encrypt the suspicious file with WinRAR or WinZIP, protect it with the password "infected" and submit it to support @ eset.com with a link to this thread in the subject.