I get the following error:with Dell Optiplex 320

[danyxxl0]

System Used: Dell Optiplex 320
Hard Disk: 80G gig
Mouse: USB
Keyboard: USB

I am Receiving the same message when using Acronis Rescue 9.1build 3854
with true image workstation universal restore full version
I get the following error:

Loading, Please Wait
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)

Also when trying it through the safe made my network does not show up.
Does anyone have the fix for this?

[paulsiu]

I am getting the same error when I run the recovery disc. Not sure why, it used to work. I am running a Toshiba 1805-S207

Paul

[Ralphie]

-{ Quote: "System Used: Dell Optiplex 320
Hard Disk: 80G gig
Mouse: USB
Keyboard: USB

I am Receiving the same message when using Acronis Rescue 9.1build 3854
with true image workstation universal restore full version
I get the following error:

Loading, Please Wait
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)

Also when trying it through the safe made my network does not show up.
Does anyone have the fix for this?" }-
Some usb devices are known to cause problems for TI. Does this Dell have standard keyboard and mouse ports?

[crunchcrunch]

I have the exact same system with the exact same problem. Acronis tech support has given me numerous "solutions", but none have worked up to this point. They have now offered to refund my money for the purchase of True Image Workstation 9.1

This is very disappointing to learn that Acronis wishes to refund my money rather than fix the issue with their software. And from this forum, I see many other users are experiencing this same issue.

Does anyone have a work around or even better...a guaranteed fix for this?

Thanks

[Rushfan2112]

I am getting the exact same error (with the Dell Optiplex 320) trying to boot to the TI 9.0 &/or 9.1 GUI. The 320 has an ATI chipset vs the Intel chipsets that have been in the previous Dell models I have experience with (210L, GX520, GX620, etc.) I am wondering if this may be part of the issue.

Acronis advised me to turn off the USB controller, of course the Optiplex 320 doesn't have PS/2 ports so the Keyboard & mouse wouldn't function if I did that so that was basically worthless advice. Anyone have any suggestions?

[jmk94903]

-{ Quote: "System Used: Dell Optiplex 320...
Loading, Please Wait
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)
usb-ohci.c USB HC Takeover Failed!
Trying to vfree() nonexistent vm area (f8a93000)

Also when trying it through the safe made my network does not show up.
" }-What can you see when you boot into the safe version of the TI Recovery CD?

Do your mouse and keyboard work?
Can you see your hard drive?
Can you see your CD or DVD drive?
Can you see an external USB drive?

[writedom]

Do what I had to do with the same systems:

Use the safe version of both True Image and Disk Director.

Network not supported in safe version.

I contacted support a month ago with the same problem and received no response.

It would really be nice to have a solution for this since Most new computers no longer support legacy PS2 devices.

Are you listening Acronis?

[JasonMI]

Yikes we have 40 PCs we need to deploy. They BETTER contact me. None of the command line switches I've found here work.

quiet acpi=off noapic or usbkeyboard=off

My systems still lockup with the same error

usb-ohci.c: USB HC TakeOver Failed!
Trying to vfree() nonexistent vm area (f8aa2000)

Safe mode is out of the question network supports is mandatory in our scenario. I put my ticket in today, hopefully someone will contact me shortly.

I can't even get to the cmd prompt (by removing quiet) to send them the sysinfo.txt file it locks up on

Waiting for USB/IEEE1394 devices arrival...

For reference purposes I'm using Acronis True Image Enterprise 9.1 build 3,718

I just noticed there is a new build out. I'm downloading it now and will update this post afterward. If you registered your product from the Acronis webpage on the left side click tech support then product updates.

http://www.acronis.com/enterprise/support/updates/

[foghorne]

-{ Quote: "Yikes we have 40 PCs we need to deploy. They BETTER contact me. " }-

They won't contact you just because you have posted in this forum. You will need to raise a support request via the website. This will autorespond to you (usually in minutes) with a ticket number. It then takes around a week before they get in touch after that. If you have paid for higher level support options you might be able to shorten the times a bit.

F.

[JasonMI]

Thats exactly what I did.

[foghorne]

-{ Quote: "Thats exactly what I did." }-

If you have higher priority support doesn't that mean that you can conatct them by phone ?

How long have you been waiting ?

F.

[JasonMI]

I just put the ticket in (online) earlier today.

fyi the latest build gives me the same error but this time with a different address f8a96000 now. With or without the switches / updated cmd line.

I'm on the phone now. I'll keep everyone updated.

So far I AM NOT IMPRESSED with their OVERSEAS support. I would think an ENTERPRISE level product would have a little better support. Between the crap VOIP connection to God only knows where to the several people I spoke to who could barely construct a sentence the end result was they're going to email "workarounds" which I'm guessing are going to be the ones I already tried. Also a different .iso image. My fingers are crossed / waiting on the .iso now. Bang up job thus far.

Ok, I was given a "nousb2" command to try, the product did load in Full mode however when I went to backup the disk it couldn't find any hard drives.

The second option was to use the ISO they gave me a link for, this boots up and again stops / haults at the line "Waiting for USB/IEEE1394 devices arrival..."

I'm waiting for futher info now. I'm assuming they'll want a sysinfo sent. I attempted this once before with the information linked early in this thread and wasn't able to complete this process because the PC locked up with the same msg "Waiting for USB..."

yeap, it locks up in the exact same spot again when trying to get to a cmd prompt.

Considering this is an Enterprise issue for me my Sales guy was kind enough to put me thru to State side support. They have their Engineers working on it. IMO its a problem with Dell using a new ATI chipset therefore the Linux USB drivers that once worked with all previous models now do not. Dell lists very very few drivers for Linux and this model PC so its going to be a coin toss. Someone will probably have to write one.

[Jaybroussard]

I'm just bumping and tagging this thread for my own information. I too just got some Opti 320's in and am having the same problems.

[como]

Could you build a BartPE disk?

[foghorne]

-{ Quote: "Could you build a BartPE disk?" }-

Yeah good call, at the very least as a short term fix.

The only trouble with Bart PE is that once used, it is difficult to go back to the recovery CD ;D

F.

[JasonMI]

BartPE complains it can't find the iastor.sys file which is for:

Intel® Matrix Storage Technology (aka the Hard Drive controller)

I download the driver extract it, point Bart to include it and the log still says it can't find the file, so when you boot it of course complains and fails.

I'm still working on it and will keep you updated.

edit: I don't know why its complaining about this driver the Machine doesnt even use this HD controller it uses an ATI based controller. The Intel driver IS listed within the bart folder so why its bitching I have no idea.

[thomasjk]

-{ Quote: "BartPE complains it can't find the iastor.sys file which is for:

Intel® Matrix Storage Technology (aka the Hard Drive controller)

I download the driver extract it, point Bart to include it and the log still says it can't find the file, so when you boot it of course complains and fails.

I'm still working on it and will keep you updated." }-
The way to include drivers in BartPE is to add them to the drivers\net or drivers\scsiadapter folders in the folder where you installed BartPE. Create a folder in the ScsiAdapters directory called Intel and copy the drivers there.

[JasonMI]

-{ Quote: "The way to include drivers in BartPE is to add them to the drivers\net or drivers\scsiadapter folders in the folder where you installed BartPE. Create a folder in the ScsiAdapters directory called Intel and copy the drivers there." }-

Why the Hell do they give you the option to include folder / files then? I selected a folder that had every driver known to man in it. Grrr

rebuilding it again with the folders moved to where you specified

no errors building so I assume it found the driver, it boots and says now the driver is corrupt Good Lord

ok after reading a different forum DO NOT USE THE DELL WINDOWS CD WITH BARTPE that was my whole problem

[thomasjk]

-{ Quote: "Why the Hell do they give you the option to include folder / files then? I selected a folder that had every driver known to man in it. Grrr

rebuilding it again with the folders moved to where you specified

no errors building so I assume it found the driver, it boots and says now the driver is corrupt Good Lord" }-
The include folders/files option is not for adding drivers but rather for adding additional files you may want to have on the CD. Here is a link to a lot of drivers that includes iastor http://downloads.littlbuger.info/index.php?dlid=367. I would expand it and then delete all the folders in the drivers\scsiadapters directory except Intel. This should work properly for you. If you need assistance with BartPE the experts hang out here http://www.911cd.net/forums//index.php?act=idx. What version of BartPE are you using?

[JasonMI]

BartPE Version 3.1.10a

It boots now after using a retail XP cd and NOT the Dell XP cd. All that work to find out the image tool requires a license.

[thomasjk]

-{ Quote: "BartPE Version 3.1.10a

It boots now after using a retail XP cd and NOT the Dell XP cd. All that work to find out the imagine tool requires a license." }-
There are lots of issues with the Dell XP cds. Glad you got it going.;D

[foghorne]

-{ Quote: "Why the Hell do they give you the option to include folder / files then? I selected a folder that had every driver known to man in it. Grrr
" }-

Blimey you're impatient. RTFM ::)

F.

[JasonMI]

My sincerest apologies oh great Oz. I guess using a completely unfamiliar and independent product to solve your Enterprise level product problems is so common and elementary. It certainly doesn't have anything to do with the million other more important things I'm responsible for throughout the day, FYVM ::)

[Acronis Support]

Hello everyone,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for the delayed response.

Please be aware that we have already received similar requests from other Acronis customers and they have already been forwarded to our Development Team. Moreover, the fix for this issue was created and will be included into one of the future build of the appropriate version of Acronis True Image. Since at this moment the exact time-frame for that is not decided yet, we could provide you with the Acronis True Image Bootable Media image (in common ISO format), which include the fix. In order to get the ISO image, please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) and attach information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.). As soon as we receive the information, we will provide you with the link to download the ISO image.

Thank you.
--
Aleksandr Isakov

[cwhitmore]

Aleksandr,
I submitted a request yesterday for the updated version, but haven't heard a word from your tech support. I have 6 PCs I need to image before I take them to Houston tomorrow. I really don't want to be up here all night loading XP, apps, etc..
Can you have them contact me today?
Carlton Whitmore
cwhitmore at advocacyinc.org

[JasonMI]

When will the new build be released to download from the updates section?

[clubsceneuk2]

I am having the same issue with this and have been in touch with Acronis who have supplied me with an ISO that you can create a boot cd with. It works, however all of our machines have NO cd roms and Acronis say that they can provide me with a copy of the boot files for a usb stick once i purchase the full version (im using the tiral version at the moment).
Still the good thing is that it boots in to acronis via the cd (i used a usb cd rom) and i managed to do all my tests. I think i will make the plunge and purchase the full version of this in the hope that they can send me the update as promised.;)

[AltF4]

Are there any updates to this thread ???

[Acronis Support]

Hello AltF4,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

If you experience the same issue as danyxxl0 described in the very first post of this thread on your Dell OptiPlex computer, please follow the instruction I have provided in post #24 (http://www.wilderssecurity.com/showpost.php?p=929595&postcount=24) and submit a request for technical support. We will provide you with the link to download the ISO image of Acronis True Image Bootable CD, which should work on your particular system configuration.

Thank you.
--
Aleksandr Isakov

[jaouahire]

Hi guys

I had the same pb a week ago, I resolve it by using Bart PE cd including the Acronis True Image Plugin. I still have the iso file to burn a bootable cd.
I do not know if it's legall to upload this iso file and share it to resolve this situation. the is file is about 298 MB

Regards

[como]

-{ Quote: "Hi guys

********
I still have the iso file to burn a bootable cd. I do not know if it's legall to upload this iso file and share it to resolve this situation. the is file is about 298 MB

Regards" }-

I think that the iso file is particular to your setup, that why Acronis ask for so much information about your computer and so may not work on another computer.

[Acronis Support]

Hello jaouahire,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We do appreciate your will to help other users of Acronis True Image to solve the issue. However, please note that creating BartPE-based bootable CD with Acronis True Image plug-in for BartPE requires one to have licensed copy of Acronis Software. You may also find this thread <Requires license to distribute BartPE with TI?> (http://www.wilderssecurity.com/showthread.php?t=170009) interesting.

Thank you.
--
Aleksandr Isakov

[babaganoosh]

well I do have a registered / licensed copy of True Image workstation. is Aronis going to offer the image for bart to registered users, like they do the app itself? I bought TI because it was simple to use. this thread started in December, here it is July and people, at least me, are still having problems with their latest build.

[okimomale]

It would be great if someone from Acronis would post an update when the company releases a build of TI which has this Dell Optiplex issue resolved.

[cgoady]

Has this issue been resloved?

[Acronis Support]

Hello all,

We'd like to inform you that the cause of the issue is that Acronis Bootable Media can't obtain the control on USB controller from BIOS. Updating BIOS and/or disabling USB Legacy support can solve this issue. If you still experience this issue even after updating the BIOS, please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) with the link to this thread. We will provide you with the solution as soon as possible.

If you have any further questions concerning our software, please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) or post any of them on this forum. We will do our best to help you as soon as possible.

Thank you

--
Eugene Bogdanov

[barmstrong]

I am still getting the same error.
I have updated the bios.
I don't see any usb legacy support option in the bios. just usb in general, and I don't wan't to disable that as I need it for using the memory stick that I'm booting these machine from.
I want to be able to boot from the usb then back up the disk image to another coputer on the network. Then image a new computer from the image on the network.

[Acronis Support]

Hello barmstrong,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please follow the instructions provided by Eugene Bogdanov and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) with the link to this thread. We will provide you with the solution as soon as possible.

Thank you.
--
Marat Setdikov

[ewtcoma]

Has there been a fix for this?

I am in the same situation, I'm using version 9.1 (build 3,887). The machine I'm trying to image is a Dell OptiPlex 320

I got this.
Loading, Please Wait
> usb-ohci.c USB HC Takeover Failed!
> Trying to vfree() nonexistent vm area (f8a92000) usb-ohci.c USB HC
> Takeover Failed!
> Trying to vfree() nonexistent vm area (f8a92000) usb-ohci.c USB HC
> Takeover Failed!
> Trying to vfree() nonexistent vm area (f8a92000


I also updated to the latest Bios version. I have tried turning the USB off and setting it to no boot.

I have sent an email to the support and they sent me a link to download an ISO image. That does not work either.

The error does not come up now but it does not load to the GUI. It is stuck on the Acronis splash screen.

loading please wait...




This is very frustrating. It would also be nice if they had a real knowledge base instead of links to buy stuff.

Also I like to add that it works good, when it does.

[ewtcoma]

Well I got an email this morning with another ISO and that worked. I'm satisfied and happy.

[Acronis Support]

Hello ewtcoma,

Thank you for choosing Acronis Remote Workstation Disk Backup Software (http://www.acronis.com/enterprise/products/ATICW/).

We are glad to hear that your issue has been solved and you can use Acronis True Image successfully.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support (http://www.acronis.com/enterprise/support/) or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
--
Marat Setdikov