problems uninstalling firstdefense 1.73

[theshadow247]

i installed isr.1.05.and updated with the leapfrog 1.73.version.now i can't disable the preboot screen.and when i try to uninstall its with errors.after cleaning the registry and the whole system.the isr boot screen still showes.and when i press f1 the message in red reads can't find the $isr file...

[ronjor]

I'm not sure what's going on here. Did you make the MBR backup disc? If so, restart the computer with the disc in the slot and see if it makes a difference.
Any other suggestions are welcome. :D

[screamer]

Sounds strange indeed? Is ver 1.73 from Raxco or LeapFrog? If it's Raxco: go to <Help> <About FirstDefense-ISR><Support Info> click bottom check-box and create 3Days worth of logs. Click OK, when finished look for SupportInfo.txt, I believe it will be on your desktop. Attach this file to your support e-mail.
support at Raxco.com

hth,

...screamer

[Peter2150]

Were both versions from Leapfrog, or did you mix and match. Mixing and matching might not be the best way to go.

[theshadow247]

no i didn't make a mbr disk.and yes i did mix and match.the 1.05.166.is from raxco and the 1.73.is from leap frog....

[ronjor]

Have you tried reinstalling the Raxco version?

[theshadow247]

do you mean raxco 1.10.173.if so no i just started to us fd again...

[ronjor]

I would try installing the original version you had on your computer before updating with the Leapfrog 1.10.173 version and see if that works.

[theshadow247]

hi.ronjor.i already tryed that.when i uninstall the 1.73 version thats on my system now i get errors.and when i install the raxco version 166 its with errors...

[ronjor]

If you have a license for the Raxco version, you could get in touch with them here. (http://www.raxco.com/support/nt_email.cfm) You could also run CHKDSK /R as explained in this thread. (http://www.wilderssecurity.com/showthread.php?t=141075) Also, you could try this link. (http://www.leapfrogsoftware.com/support_info/tech_request/)

[theshadow247]

hi.ronjor.yes iam a license for the Raxco version.i just downloaded the update.i havn't installed it yet iam uninstalling and cleaning every thing first and then reinstalling.ill let you know..

well i uninstalled 1.73 leapfrog version.cleaned and reinstalled raxco version 1.05.166 with the raxco 1.73 update and it installed without errors.i havn't tryed uninstalling it yet though.at least there are no errors.ya..