Purchased Port Explorer But Never Recieved Unlock Code

[Chud]

Hi,

I recently tried out both Port Explorer and Process Guard and loved them both. So much so that I decided to purchase them. I received a validation code for Process Guard 4 hours after I purchased using Paypal. I purchased Port Explorer the same way and haven't recieved the code for it yet. This was 4 days ago. I have sent several emails to your sales department as specified on your web site but have never recieved a reply. How can I get my validation code? Y'all might want to work on your customer relations a little. Just a suggestion.

Thank you,

Jim

[JaL]

Hi,

Purchased Port Explorer on November 12, and have the same experience as you. No validation code and no reply to my e-mails. Now Port Explorer asks me to by a license before I can use it. Also contacted RegSoft and they sent an e-mail to DiamondCS but I haven’t heard anything from them. Guess I have to ask Visa for a refund in a couple of weeks.

Regards,
Jal

[Primrose]

Is this where you are doing the buying ? and did you purchase by credit card or paypal ?


https://www.regsoft.net/regsoft/vieworderpage.php3?productid=70638&template=007


http://www.diamondcs.com.au/portexplorer/index.php?page=purchase


Instant license generation for credit card orders!
All purchases made using credit cards have their licenses generated and emailed to you instantly, so you'll be using the registered version of the program in just a few minutes!

You can pay for Port Explorer using your credit card or money order over the internet, phone, fax or mail. Simply click on one of the buttons below to begin the process. We also accept PAYPAL (sales@diamondcs.com.au).

After purchasing Port Explorer you will be immediately given the unlock code for the FULL Version.

Prices shown are in US$, but the online orderform allows you to easily convert this to your local currency.
*********************************************
Instant license generation for credit card orders!
All purchases made using credit cards have their licenses generated and emailed to you instantly, so you'll be using the registered version of the program in just a few minutes!

You can pay for ProcessGuard using your credit card or money order over the internet, phone, fax or mail. Simply click on one of the buttons below to begin the process. We also accept PAYPAL (sales@diamondcs.com.au).

After purchasing ProcessGuard you will be immediately given the unlock code for the FULL Version.

Prices shown are in US$, but the online orderform allows you to easily convert this to your local currency.



I entered my serial, now what ?
You need to shut down the ProcessGuard control panel - the PG icon in the tray. Clicking the X in ProcessGuard only hides the window. Right-click on the Blue PG tray icon and choose EXIT, then restart it from the desktop. The next version of ProcessGuard (version 3.200) is due for release very soon and will auto restart when you have entered the serial number.

ProcessGuard is available in two versions - FREE and FULL.
Current Version: v3.400 NEW!!!
http://www.diamondcs.com.au/processguard/index.php?page=download

If you've come in reference to a charge on your recent billing statement and do not recognize this charge, please look up your order using your e-mail address and last 5 digits of your credit card.
If you are unable to find your order using your e-mail address and last 5 digits of your credit card, please look up your order using your order number and password. Forgot your password? Click here.
http://www.digitalriver.com/dr/v2/ec_MAIN.Entry17c?cid=0&sid=8279&pid=0&SP=10107&PN=1

Digital River full Customer Service.
http://www.digitalriver.com/dr/v2/ec_main.entry11?sp=10300&pn=1&xid=8279

[JaL]

Yes, that’s the place. I received two e-mails after the purchase.

One saying “Thank you for using RegSoft.com for your purchase of DiamondCS Port Explorer (Home). The Tracking Number for your order is xxxxxxxx etc, etc……..

The other one saying”Your order has been processed and authorized.
Your Order Number is xxxxxxxx xxxxxxx.
Please note: The Order Number should not be mistaken for a registration code.
IMPORTANT: Home licenses such as this one are for use in private residences only, and cannot be used in business/corporate environments.
Serial = [01C] There was an error. Please contact DiamondCS at sales@diamondcs.com.au” etc, etc…….

I also ordered the CD which arrived about a week later, but with no unlock or validation/registration code.

[Primrose]

Can you find a link within process guard that will take you to the members area...


http://www.wilderssecurity.com/showthread.php?t=16931



a licenced user, once you have logged into the members area the box below the PG3 download link has the code to copy and paste, usually a local proxy is no prblem.


http://www.diamondcs.com.au/members/

[JaL]

I have access to my side on the member’s area. Nothing on this page helps me getting the unlock key. “Click on any of the links here to download the full version of that product” don’t work and “Your DiamondCS Members Discount is currently 0%” so apparently my purchase is not registered here.

['G']

This happened to me too.

[Nevermore]

I have the exact same problem that JaL just discribed, and starting December 13 it will be 1 month since I placed my order for Port Explorer.

My last email confirmation also reads: Serial = [01C] There was an error. Please contact DiamondCS at sales@diamondcs.com.au

Meanwhile, I did contact sales several times. I told them what all is wrong, I even sent them a screen shot of the email confirmation. I paid by credit card and they did take my money, but they never reply to my emails and they never sent the codes. I have sent them MANY emails, and I get no response, no matter what department I send the email to.

So, what exactly do I need to do to get my codes? If getting my codes is too much to ask, what can I do to get my money back?

[Tarras]

I have the same problem - I paid by credit card on 3 December and got the same message -

Serial = [01C] There was an error. Please contact DiamondCS at sales@diamondcs.com.au

Five emails later and still no response.

I suspect that they have an automated system which has a fault and no one is monitoring it. Maybe they are taking an early Xmas break?

I have suggested to RegSoft that they suspend sales until the problem is sorted.

Does anyone have a telephone number for DiamondCS? I can't find one in the Australian White Pages. But they are a registered Australian Company - I checked.

:thumbd:

[kdm31091]

With all the problems and reports of lowering effectiveness in DiamondCS products, I think its time we all leave the company for dead. They have lied and swindled many times, including telling people they'd get a TDS-4 upgrade, and it never happened. Yes, I know, there was a bogus excuse something like "we need time to develop other things", guess what, that was ANOTHER lie because they're hardly doing ANYTHING! DiamondCS, you're quickly turning into a pot of scammers.

[DVD+R]

I hate to have to say this but............???

DiamondCS are located in Perth Western Australia, I just so happen to live in Perth Western Australia, and I contacted our main Telephone Company here in Australia (telstra) but they cant find a listing for a Company Called DiamondCS anywhere in the Western Australia area, I was told that "No Company of that name is listed in Western Australia Sir" This brings me to immediately do a ABN (Australian Business Number) Search with the local tax department, I cant trace them that way either. Didnt this company also have something called DiamondCS trojan scanner? and that was withdrawn or something like that. This is the result I get from a Yellow Pages Search

No results were found for DiamondCS in Greater Perth WA
No results were found for DiamondCS in Perth CBD WA

Trading Post Results:
0 Results for: ["DiamondCS", WA]

Your search has returned no results.

I think it is looking highly likely that these guys have up and gone, the last time the website was updated was 2003

Sorry Guys I tried every possible way to locate these people for you,but Its a no go :-\

[DVD+R]

Please take note:

To All the people purchasing from DiamondCS, and have not recieved the product, or Serial Code, Please lodge a Transaction Dispute with your Bank or Credit Card Company, discribing in full detail the problem you are experiencing

Transaction Disputes generally take 10-15 days to process in which time you should recieve a full refund Credited to your Account. This is the only way I can sugest, that will guarantee you recieve your Monies, I hope the last post also clarifies whats obviously going on with DiamondCS

[ThunderZ]

Maybe try Diamond Computer Systems Pty. Ltd.

[DVD+R]

Sorry but DiamondCs does not exist under Ltd /Ltd.Pty /Co / or Computer Software, or anything, they have just vanished of the face of the Earth :blink:

[ThunderZ]

-{ Quote: "Sorry but DiamondCs does not exist under Ltd /Ltd.Pty /Co / or Computer Software, or anything, they have just vanished of the face of the Earth :blink:" }-


Was just poking around their website and came across their full name. Never did know it by any other name then DiamondCS. Was just taking a shot in thye dark was all.

[MikeNash]

-{ Quote: "This brings me to immediately do a ABN (Australian Business Number) Search with the local tax department, I cant trace them that way either. " }-

As much as I might hate to appear to be springing to the defense of "the competition" if you use the ASIC search available here, http://www.search.asic.gov.au

Then you get these results for Diamond CS.

Extracted from ASIC's database at AEST 18:58:27 on 08/12/2006
Name DIAMOND COMPUTER SYSTEMS PTY LTD
ACN 009 210 155
Type Australian Proprietary Company, Limited By Shares
Registration Date 15/12/1986
Next Review Date 15/12/2006
Status Registered
Locality of Registered Office Perth WA 6000
Jurisdiction Australian Securities & Investments Commission

Anyone who wishes to seek that information (its public record) can do so, and I am sure if you want their registered address you can pay for the details. Like a lot of small internet companies, I don't think they have an office.

Apologies to all for popping into this thread, but the claim that "No such company exists" is clearly and demonstrably false.


Mike

[DVD+R]

Considering this Company was established in 1986 (wonder what they were doing way back then, and as who, cause Windows wasnt released until 1995, neither was the Internet, go figure) They have applied several times in the last 12 months for change of Office/Change of Location/ Change of Director/ and even Cessation (ceasing to operate as a trader) thats all be registered in Dec 2005. I still cant find a contact number under DiamondCS or indeed Diamond Computer Systems, according to Our Telephone providers here in Australia, there is no listed number. They're up for review on the 15th Dec 2006, so they may have even closed down already,. Seriously though, If you have had no reply in the next few days, I would definately lodge a transaction dispute,and get your money back!

[MikeNash]

-{ Quote: "Considering this Company was established in 1986 (wonder what they were doing way back then, and as who, cause Windows wasnt released until 1995, neither was the Internet, go figure) They have applied several times in the last 12 months for change of Office/Change of Location/ Change of Director/ and even Cessation (ceasing to operate as a trader) thats all be registered in Dec 2005. I still cant find a contact number under DiamondCS or indeed Diamond Computer Systems, according to Our Telephone providers here in Australia, there is no listed number. They're up for review on the 15th Dec 2006, so they may have even closed down already,. Seriously though, If you have had no reply in the next few days, I would definately lodge a transaction dispute,and get your money back!" }-

I suggest that you should refrain from drawing any conclusions about the state of the company, and especially from commenting on it in a public forum based on your understanding of the ASIC info, because that understanding is clearly lacking.

The reason you can't find DCS in the whitepages is probably because the dude works from home. A few years ago, a search for my company the same way would not have yielded a phone number either.

The short version: Nothing to see here.

I'm going to dip out of this thread now as I don't want to get embroiled in the DCS debate. I've gone further than I wanted to already.

[Hermescomputers]

Look the business is still active. Didnt we get an update on PortExplorer to version 2.15 less than a month ago...

[DVD+R]

Well "FFS!" Try and help some people and they just arnt satisfied, Just forget it, You'll just have to be patient and wait for your licences. I didnt buy it so I couldnt say if I recieved one on time or what. Needless to say Contact info for these people is non existant.Also yep you should dip out Mike, arnt you the one posting the ASIC info in the first place :-X

[Mele20]

-{ Quote: "Well "FFS!" Try and help some people and they just arnt satisfied, Just forget it, You'll just have to be patient and wait for your licences. I didnt buy it so I couldnt say if I recieved one on time or what. Needless to say Contact info for these people is non existant.Also yep you should dip out Mike, arnt you the one posting the ASIC info in the first place :-X" }-

Hey! Mike was very helpful. I don't know why you are trying to sh*t on him.

NONE of us know what is really going on here. Your comments are premature.

What I don't really understand is why one of this site's owners has not posted something about this situation. For this to go on and on and on and Wilders sits on its duff when I'm sure the truth is known to them gives a poor impression of this site. The official DiamondCS forums are here and DiamondCS has provided almost no support for months now plus there is this sad situation with purchasing one of their products.

We all want to support DiamondCS and we want PG and Port Explorer alive, viable, and here for a long time. But every day the situation appears more dire. If there is light at the end of the tunnel, I don't think we believe that anymore especially in the face of this site's official silence on this matter which perturbs me more than the actual situation with DiamondCS.

[DVD+R]

Well if you read what he said, you'd understand why, I wasnt the one posting the info about the Company in the first instance, All what I said was I had had no luck in finding any info about them,nor could I access a telephone number either, and he replied that I should not post stuff about the Company in public forums. Read his post again,but anyway Like I said, I tried to find something for these people who have nothing for their money,but as you state, their silence is disturbing to say the least.

[Kjell Eikland]

I bought PE on the 14th of November and have also been stonewalled, or so it seems. If the guy has been hit by a truck, then surely we have to be understanding. However, waiting for an unlock code (or our money back) from a dead person, takes infinite time which I don't have. If somebody could just help make PortExplorer work in the interim...

[Chud]

What I find the real shame here is that I really liked both products and would have gladly pay for them (and did). It seems the programing side of the house has their **** together while the business side has their collective heads up their collective asses. Such a pity.

Chud

[Tarras]

I guess that any valid unlock code will work with any copy of the program as the program is downloadable from their web site .

As DiamondCS won't/can't supply an unlock code how about someone with a valid code supplying it off forum to someone able to supply proof of purchase?

I don't think that there would be anything dishonest in doing so.

Having evaluated the program I found it useful and would like to continue using it.

Any volunteers?

[Pinga]

This deafening silence, plus the comments on this forum, amount to a PR disaster. From that perspective alone, it is hard to imagine that the DiamondCS people just let this happen.

On a different note, apparently both DiamondCS and Ghost Security are based in Perth. And I noticed a striking similarity in graphic detail... Compare the ProcessGuard 'About' screen to this one:

http://www.ghostsecurity.com/images/ad04.jpg

Could it be that these two companies are being run by the same people?

[Alphalutra1]

-{ Quote: "
Could it be that these two companies are being run by the same people?" }-

Ghost Security was formed when one of the coders (Jason) for DiamondCS went off to start his own company which he termed Ghost Security. That is probably why there is a similarity.

Cheers,

Alphalutra1

[BlueZannetti]

To all,

With respect to sharing unlock codes in the background, this is something I would really strongly recommend against. It puts the original code owner, and their name, in a potentially compromised position. I understand everyone's intentions here are all for the good, but sometimes you simply have to either step back or let go...

For those who have not received serial codes, simply do as you would for any other instance in which products purchased were not delivered - request a refund from the group handling this transaction as the purchased product, an unlock code, has not been delivered to you. Refer them to this thread if you must as a means to establish good intent on your part and failure to deliver on the part of others.

Blue

[rwizard]

12/14/2006

Well, add me to the list of folks who paid but didn't get. I purchased Process Guard, Worm Guard, and Port Explorer. Still No Code for PE/WG! No response to emails!!

Very distressing on so many levels.

['G']

What interests me is that there was a “cease to trade” in Dec. 2005 at about the time that TD-3 was disbanded.

If all that was going on was that Wayne was disbanding one product to concentrate on anthers, i.e., PG, PE etc, why the “cease trading” notice?

It seems to me that this company is dead and buried. I cannot see how Wayne can expect users that put their trust in him again to be messed about once again.

His reputation now is worthless.

The only reason to excuse Wayne is if he was suffering a long-term illness, or family illness or something equally distressing. In this case, I have no problem at all with delays in codes or replies.

What it does show is that having a single developer running the show putts all the projects in jeopardy however.

I will be requesting a refund for PE and PG. If the situation changes I will repurchase.

[Hermescomputers]

I think it probably has more to do with the more "Relax" attitude towards business people have in Australia.... The "Other" guy Jason (GhostSecurity) is also using a rather laissez-faire attitude towards his products. He doesn't deal with it much on the forums either. I think it may be just the ways these guys operate...

[Tarras]

I have requested a refund from RegSoft and received very prompt notification from them that the credit has been processed.

Thank goodness for reputable businesses like RegSoft and Digital River!

In future I will look much closer at the websites of software vendors and if they don't give adequate contact details I will be extremely cautious about purchasing their product.

I note that Ghost Security is also extremely shy - you can't even find their email address on their website - only an email form - so you don't have a record of your email. I won't be buying anything from them.

[MikeNash]

-{ Quote: "I think it probably has more to do with the more "Relax" attitude towards business people have in Australia.... The "Other" guy Jason (GhostSecurity) is also using a rather laissez-faire attitude towards his products. He doesn't deal with it much on the forums either. I think it may be just the ways these guys operate..." }-

Being in Australia myself, and working often 12-15 hour days and weekends - checking mail for customer queries first thing when I wake, and last thing before I go to sleep I would respectfully disagree with your first statement.

While it may be the way *those* guys operate, ignoring the customer is NOT a core Australian business practice.

Now, if you've ever been to some small cities in Russia ... :D

[Hermescomputers]

-{ Quote: "
While it may be the way *those* guys operate, ignoring the customer is NOT a core Australian business practice.

Now, if you've ever been to some small cities in Russia ... :D" }-

Hahaha... now your conjuring up all kinds of funny thoughts!!! :dry:

[strangequark]

-{ Quote: "I think it probably has more to do with the more "Relax" attitude towards business people have in Australia......" }-

If only............. I can assure you there's no such thing as a 'relaxed attitude towards business' here in Oz, you can get ripped off, stitched up, sent bankrupt, make a killing etc. with just as much ruthlessness as anywhere else in the world. Anyway as everyone down here knows it's the kangaroos in the office that cause all the problems and I suspect DCS has quite a few hopping around through their establishment ............. it's about the only reason I can think of for their appalling lack of interest in peoples problems around here.

[gre87y]

-{ Quote: "What interests me is that there was a “cease to trade” in Dec. 2005 at about the time that TD-3 was disbanded." }-Where did you find this information? I've heard rumors of this and also rumors of Wayne being in bad health if this is true I wish him a speedy recovery and my very best. Being a long time customer and fan Of DCS I would like to see this company survive and flourish but leaving us in the dark , not knowing what's going on doesn't exactly instill confidence in the future of the company.

[MikeNash]

-{ Quote: "-{ Quote: "What interests me is that there was a “cease to trade” in Dec. 2005 at about the time that TD-3 was disbanded." }-

Where did you find this information? I've heard rumors of this and also rumors of Wayne being in bad health if this is true I wish him a speedy recovery and my very best. Being a long time customer and fan Of DCS I would like to see this company survive and flourish but leaving us in the dark , not knowing what's going on doesn't exactly instill confidence in the future of the company." }-

One poster mis-interpreted some ASIC information that I had provided a link to. :(

There was some paperwork about change of officeholder (cessation to hold an office - such as company secretary/director of the business), some change of officeholder address - and that's it. All perfectly normal.

Nothing to worry about on the legal paperwork/company status side of things based on the publically available info.

[DVD+R]

Hello Mike :) It was me that probably mis-interpreated, but still mate, I cant locate these dudes anywhere in perth, as I said I live in Perth, and I've asked quite a few Computer Retailers, such as Arrow Computers, Trax Computers, and even Compaq's Office here in Perth but nobody seems to know where these guys went,or even where they are :-\ If they know anything of DiamondCS, They said they will let me know, Glad to see at least someone is listening to what I sugested a few posts ago,and request a refund from the Credit Card Handling Companies Such as RegSoft ;)

[DVD+R]

To All Persons Purchasing Port Explorer Form DiamondCs. A Poster has sent me detailed contact Information regarding the Address and Telephone number of Diamond Computer Systems which read as follows:

Contact Info for diamondcs.com.au:

Diamond Computer Systems Pty. Ltd.
74 Pinnaroo Drive Padbury WA 6025 AUSTRALIA


+61 9307 3987, Fax: +61 9307 3676
wayne [at] diamondcs.com.au

Please be advised, the Contact Number has been disconnected,and is no longer in service. I strongly sugest ALL parties involved with,and not recieving satisfaction Request an Immediate refund from RegSoft or Digital River.
The listed Address for Wayne is only 5 minutes drive away from where I am located, I shall endeavour to find out what is going on by driving there today :)

[Mele20]

So what did you learn? You went by? And.....???

[DVD+R]

Sorry I get lumbered with something,but I'll drive by tomorrow,and report what I find out :)

[FanJ]

May I kindly ask to respect the privacy of Wayne, please.

Of course I can understand the frustration (is that the right English word?) of those who bought a program from DiamondCS and didn't receive an unlock code for whatever reason.

I'm only asking to respect Wayne's privacy.
Thanks.

[Optimist]

-{ Quote: "May I kindly ask to respect the privacy of Wayne, please.

Of course I can understand the frustration (is that the right English word?) of those who bought a program from DiamondCS and didn't receive an unlock code for whatever reason.

I'm only asking to respect Wayne's privacy.
Thanks." }-

Wayne does not respect the rights of his customers either! Why should his deceived customers respect his privacy? ???

[BlueZannetti]

-{ Quote: "Wayne does not respect the rights of his customers either! Why should his deceived customers respect his privacy? ???" }-Because a person associated with a business and a business are different entities and the only questions that should be addressed here are ones of a commercial nature. One either obtains the product purchased or one doesn't. If one doesn't there are clear steps that may be taken to redress the situation. End of discussion.

Let me be clear here - discussion of matters aside from the strictly commercial related to purchasing issues are inappropriate, will be removed immediately, and this thread will be closed. Any follow-up attempts in that direction will be taken off-line without comment or discussion. Is that clear enough for all?

Blue

[Ice_Czar]

I can only attest that Wayne and Galvin have always provided me with great customer service, and note that as of Oct 23rd they released a new version v2.15. Id imagine that its very possible after a big push, leading into the holiday season that the principles thought they deserved a vacation and for some unknown reason something has gone amiss in the customer service. This is their 20th year of doing business, that has been to my knowledge 20 years of stone cold reliability and I personally wouldnt jump to any rash conclusions. Especially over a "cease to trade" that is a year old.

[MikeNash]

-{ Quote: " Especially over a "cease to trade" that is a year old." }-

Just for ongoing clarification - there was no "Cease to trade". The original poster misinterpreted the ASIC information.

[FanJ]

-{ Quote: "Just for ongoing clarification - there was no "Cease to trade". The original poster misinterpreted the ASIC information." }-

and from reply # 18

-{ Quote: "
I'm going to dip out of this thread now as I don't want to get embroiled in the DCS debate. I've gone further than I wanted to already.
" }-

With all due respect, I wished that one vendor would refrain from posting comments about another vendor (no matter what good intents).

[FanJ]

-{ Quote: "I can only attest that Wayne and Galvin have always provided me with great customer service" }-

-{ Quote: "
This is their 20th year of doing business, that has been to my knowledge 20 years of stone cold reliability and I personally wouldnt jump to any rash conclusions." }-

I agree, Ice_Czar !

We simply don't know what happened.
Rushing to conclusions without knowing what is happening, is not the way to go.
Wayne's dad established the DCS company long ago.
I for one thank Wayne, and DCS, much for what he did in the past years.

As I said before: of course I understand the frustrations of those who bought a program from DCS but didn't get for some reason a reply.
I regret to see that happening !
Blue posted already about that.

But, again, we don't know what is happening.
I don't want to see speculations.
Folks, please, let's not forget the human touch.

Regards,
Jan

[Blackspear]

-{ Quote: "With all due respect, I wished that one vendor would refrain from posting comments about another vendor (no matter what good intents)." }-There is nothing wrong with people having opinions, even if they are a similar/competing vendor, and there certainly wasn't any ill intent that I can see, just clarification on a previous post.

Cheers :)

[DVD+R]

I Think it will come as no surprise to members,that when I tell you that I did take a drive to the last known Address of Diamond Computer Systems (DiamondCS) That Wayne had actually moved on from the premises. The Address is that of a residential property,and the New Occupants informed me that they had actually lived there since October last year. They did know of Wayne however, and the Gentleman informed me that he still recieved mail at his address for Wayne,and his Wife, who was not home at the time, forwarded Waynes Mail to his Mothers Address. I was told that he would ask his wife to contact me with the forwarding Address, however I cannot see how this will be conclusive to locating the whereabouts of DiamondCS. as a result I will not be following up on the New Address,as I do not wish to intrude into the privacy of Someones Parents,regardless of it Locating the whereabouts of the DiamondCS people. I have personally taken my own time in trying to provide an Answer to why it is members are not recieving product codes, And the Conclusion I have come to, is one I made earlier. To get total satisfaction from your Complaints, Lodge a refund request with RegSoft or Digital River, whoever your payment was made to. In closing it is quite obvious for whatever reason, DiamondCS have become a company who are renegging on their promise to provide in an adequate timeframe Registration Codes for their software. A simplist answer to this problem is, Do not purchase from DiamondCS in the future, as I cannot understand the logic, in members reading these posts of complaints,and Other members purchasing the Software after reading these posts. as I say I have far gone out of my way to provide answers to members why they are not recieving their registration codes. I hope you take notice that the likelyhood of you ever recieving these codes, is minimal,as Wayne has Moved on,and taken his Business with him.

Edit: Not 5 minutes ago, I recieved a telephone call from the New Owners of the property where Wayne was located,and the wife of the Gentleman I spoke with, informed me they do not have an Address for Wayne, only for his mother, the whereabouts of Wayne is still unknown :lurking:

[Tarras]

-{ Quote: "I have personally taken my own time in trying to provide an Answer to why it is members are not recieving product codes" }-Thank you for the time that you have spent in trying to get to the bottom of this mystery.

Unfortunately not everyone subscibes to this forum before purchasing (I didn't) and RegSoft still have the purchase/order form on their site so are presumably still taking orders and more people are probably going to be inconvenienced.

I have got my credit now but it cost me NZ$1.71 because of movements in the exchange rate.>:( Oh well the exchange rate could have moved the other way so it is the luck of the draw. :)

The really sad thing is that what appears to be a really good product has gone down the drain.

['G']

I have requested a refund from RegSoft and received very prompt notification from them that the credit is proceeding.

What a shame :(