TI10 Recovery Media

[buddym]

When I select the "Full" TI after booting from a TI Home 10 created CD I am unable to use my mouse. The mouse is recognized but only vertical movement of the curser shows...no lateral movement or button presses. I have a Dell XPS Gen4 with wireless desktop keyboard/mouse.

One thing I tried was to download and install a standalone version of BARTPE. After booting with a CD created by the separately installed BARTPE I was able to use the mouse normally. Both programs installed and ran with no errors. What is happening?

[seekforever]

The TI recovery environment is Linux based and its shortcoming is that drivers for some devices are either unavailable or poor. By creating the BartPE CD you built a special Windows system that had the needed drivers.

Raise an official support request with Acronis and they will should try and provide you with a CD image you can use with the proper drivers. They should then incorporate them into the next build (one would hope).

[buddym]

Seekforever - Thanks. I asked Acronis for support. Nothing yet.

[WMW]

I created a recovery disk with TI10 Home. I backed up to a USB hard drive. When I tested the recovery disk, the software could not see the USB drive at all. I emailed support and the response was that I should disable USB legacy support in the BIOS. I will never know if that allowed the USB drive to be seen because it disabled my Microsoft Wireless Desktop Elite keyboard and mouse and I could do nothing on the recovery screen. Rather than hunt up an old PS2 keyboard, I recreated my Bart PE disk with the TI10 add in. That seems to work fine so I am wondering if there is any need to pursue the TI10 recovery disk issue any further. (By the way, I could never download the Bart PE plug-in from the Acronis site, so I hunted it up from another site.)

[FBMachines]

WMW, The BartPE plugin from Acronis is not a downloadable file anymore it is an option during install. If you selected this option there should be a BartPE folder where you installed Acronis True Image.-{ Quote: "To get the plug-in you need to use "Custom" type of installation and choose the plug-in for BartPE to be installed. The plug-in files will be placed into the component installation folder along with other program files." }-

[seekforever]

-{ Quote: "..., I recreated my Bart PE disk with the TI10 add in. That seems to work fine so I am wondering if there is any need to pursue the TI10 recovery disk issue any further. (By the way, I could never download the Bart PE plug-in from the Acronis site, so I hunted it up from another site.)" }-

If you are happy with the BartPE implementation then you don't need to pursue the TI10 recovery disk. I found that my TI disk booted up noticeably faster than the BartPE disk though - not really a big deal.

One thing you should check is the version number of TI running in the plug-in you downloaded. Prior to some build in TI9, the plug-in had to be downloaded and it was for version 8. The plug-in should match your version and build in order to have all the fixes and features.

[thomasjk]

-{ Quote: "I created a recovery disk with TI10 Home. I backed up to a USB hard drive. When I tested the recovery disk, the software could not see the USB drive at all. I emailed support and the response was that I should disable USB legacy support in the BIOS. I will never know if that allowed the USB drive to be seen because it disabled my Microsoft Wireless Desktop Elite keyboard and mouse and I could do nothing on the recovery screen. Rather than hunt up an old PS2 keyboard, I recreated my Bart PE disk with the TI10 add in. That seems to work fine so I am wondering if there is any need to pursue the TI10 recovery disk issue any further. (By the way, I could never download the Bart PE plug-in from the Acronis site, so I hunted it up from another site.)" }-

Recommend you use Mustang's plugins http://www.mechrest.com/plugins/ he has them for V8, 9, 10. I use the V9 plugin which works flawlessly for me.

[FBMachines]

-{ Quote: "Recommend you use Mustang's plugins http://www.mechrest.com/plugins/ he has them for V8, 9, 10. I use the V9 plugin which works flawlessly for me." }-

I second the vote for using the Mustang plugins. I've used the rescue discs (Reatogo (http://www.reatogo.de/REATOGO.htm)) created with them many times and they have never failed me.

[Acronis Support]

Hello buddym,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for the delayed response.

Please have a look at this previous post of mine (http://www.wilderssecurity.com/showpost.php?p=890728&postcount=4) and try the described workarounds.

If the issue persists, please collect the information requested in that post and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov