Password needed - why?

[jimrx4]

I have made a TI image (from TI 10) of a new Windows install on my E partition on physical drive 2 (part. as D & E). That was yesterday and image was validated by TI 10.

Today when I went to explore the image I receive a window that says "The backup archive you have chosen is password protected..."

No is was not! I never select password protect and I always validate my images. Before proceding with the archiving process I check the options to make sure validation is done after completion and I make sure that it's not password protected.

Is the image trash or is there a way around this?

When this first arose and the password window opened I left the field blank and pressed OK but the window reappeared.

[shieber]

Did you try entering jsut a carraige return [enter] as the password?

[jimrx4]

Yes. I get the familiar waving flashlight and the password window reappears.

[foghorne]

-{ Quote: "Yes. I get the familiar waving flashlight and the password window reappears." }-

What about entering a single space?

F.

[jimrx4]

Tried that too, no luck. Maybe I'll give up

[foghorne]

-{ Quote: "Tried that too, no luck. Maybe I'll give up" }-

Hi jimrx4

I see one of three possible reasons for this :

1- a password was entered for this image
2- the image is corrupted, and coincidentally causes this error condition
3- TI 10 is misrecognising the existence of a password.

You have ruled out 1, and I find 2 to be unlikely. However. what happens if you try to:

a) Validate the image
b) Mount the image

F.

[jimrx4]

Getting more complicated by the moment. When I try to mount the drive - I get the image is corrupt message! I know I validated the image (I believe that's a default option in TI 10). Then I tried to copy the image to another drive and I get the window "Cannot copy - Access denied. Make sure the disk is not full or write protected..."

I'm ready to give up.

[foghorne]

-{ Quote: "Getting more complicated by the moment. When I try to mount the drive - I get the image is corrupt message! I know I validated the image (I believe that's a default option in TI 10). Then I tried to copy the image to another drive and I get the window "Cannot copy - Access denied. Make sure the disk is not full or write protected..."

I'm ready to give up." }-

Shame. Just getting interesting ;D Sounds like something has a look on it. Is possible to do a reboot ?

F.

[bodgy]

Do you have the RPC server running on automatic in services.msc?

If this server is not set to automatic TI won't work properly.

Colin

[Robin A.]

Try this:

http://support.microsoft.com/kb/308421

[zapjb]

Just for fun. Did you try your OS admin pw? I've had a similar experience, different software. Worked. If I misread this, disreguard.

[Emileee]

I have got the same problem, in two different machines, a laptop and a PC, both of them running windows XP sp2 Spanish version. I think it's a bug. The problem doesn't appear in True Image Home version 9.X, only in version 10. Curiously, the problem only exists if I use a CD, DVD or a USB to store the image, if I use the hard disk, or I copy the file from the CD or USB to the hard disk, the program doesn't ask for a password. Still more, if I open the image directly from the Windows explorer, not from the program, the password window doesn't appear, never mind the file is in a CD, DVD, USB or hard disk. It is only if I uses the program's explorer option when I see the password window!!!

[bobbo]

You may need to uninstall/reinstall TI ver 10.0.

[Fontenot]

I just started using the software and I am wondering what I have done wrong. I backup my system but when I try to Explore Backup Archive and I enter the password. The password is not accepted. What I am doing wrong?

[goldentoes]

I have the same problem with True Image 10. The "password needed" window keeps coming up while windows explorer is trying to search through files on a mounted drive. I have purchased three copies of this program and can't believe I am having this trouble. It is hard to believe that there is no reference to this problem in their knowledge base - and they are not even responding to this thread. What a disappointment!:-[

[Fontenot]

I am having athe same problem as jimrx4 above

[Fontenot]

If this problem solved? How?

[Howard Kaikow]

Can the following program read the file?

http://www.standards.com/index.html?ReadFile

[Fontenot]

I feel like I have made a bad investment. I still cannot operate the sofeware like it should be. So I have decided to delete Acronis True Image 10 from my computer.

[Howard Kaikow]

-{ Quote: "I feel like I have made a bad investment. I still cannot operate the sofeware like it should be. So I have decided to delete Acronis True Image 10 from my computer." }-

DEpending on the laws of the country in which you line, you may be entitled to a full refund. Some companies have even more liberal return polies than required by law.

In the USA, therequirement is either 30, 60, or 90 days, as I recall.

[Fontenot]

I paid with a debit card. How can I get a refund?

[Howard Kaikow]

-{ Quote: "I paid with a debit card. How can I get a refund?" }-

When did you purchase?
Of what country are you a resident?

If the USA, go to the web site of the Federal Trade commission.
You will find a toll free number to ask for help.
I believe the number is 1-877-FTC-HELP (382-4357).
Also, you could search the FTC web site, but it's easier to call.

NEVER use a debit card unless absolutely necessary.
Credit card gives more leverage.

In any case, you have to document that you have asked Acronis for a refund.
If you have not yet done so, do it yesterday.
Acronis does have offices in the USA and is subject to USA laws for purchases made within the USA.

[Acronis Support]

Hello everyone,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please accept our apologies for the delay with the response.

Thank you for the provided information.

Could you please clarify if you used Acronis True Image Bootable Rescue Media or did you use Acronis True Image in Windows to create the image archive?

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Then submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears. Please also send the link to this thread. We will investigate the problem and try to provide you with a solution.

P.S. Fontenot, I have merged the thread you started into this thread since it concerns the same issue.

Thank you.
--
Aleksandr Isakov

[dan1]

I also got the "password needed" popup in the middle of a Windows Search for some files that happened to be on the same external HD where a .tib backup was of the entire C: drive. I am not using a Secure Zone, just a drive image file inside a folder on the HD. The image was created outside of Windows from the Boot CD.

TI v10.0
Win XP all latest updates

[dan1]

Oh, and there was NOT a password set on any of the images.

[LibertyZ]

Has anyone found the answer to this issue. I am experiencing the same problem. I used a DVD-RW and installed "Rebootable Disc Media". Then using the Backup Wizard I created a Full System Backup on the same disc, and also a second dvd-r disc to complete the backup process. When I tried to view the contents of the first disc my dvd drive showed that the boot file existed and also the backup file existed. When I tried to "open" or "explore" the file I was prompted to enter a password I had created. I never had created a password......The next day I completed the same steps as the day before except while in the wizard I selected to "set the options manually" and then created a password. I completed the process and saved the boot disc and first backup to a dvd-rw and backup disc 2 to a dvd. After completion of the discs creation I again tried to open and then explore the contents of disc 1. I was prompted to enter a password, did so and the same empty password prompt kept reappearing. I am still using the product during the 15 day free trial. If I can't get it to work I surely won't purchase. I read the complete help files before trying to use the product so I don't get it.

[GaryD]

LibertyZ,

The answer to this is that TI10 requires all the parts of the backup to be available at the same time. The password box is a complete red herring. I spent two days after Christmas working this out and proving it and I did write a huge post in reply to you that seemed to get flushed down some forum waste pipe somehow. The gist of what I was going to tell you was that I found that you can only explore a backup in windows explorer when all the file s that make up the backup are copied to a backup location on the hard disk - then you can see the backup contents.

I personally think that the password box should be changed when appropriate to an info box saying something like "backup unable to be read because....".

Hope this helps....

Regards and Happy New Year!

GaryD

[Menorcaman]

Hello LibertyZ,

As Gary indicated, you cannot Mount or Explore an image that has been split across two or more CDs/DVDs. All the separate .tib files need to be copied from the CDs/DVDs into a common folder on your hard drive first.

Regards

[bxf]

I must refute some of the preceding comments.

I have the same problem, regardless of whether the image is on a DVD or my HDD. In either case the image is under 3GB and is not spread across more than one device.

Perhaps whoever is trying to debug this will find the following useful: the problem, in my case, occurs only after I use the Explorer SEARCH function on an archive, and it pops up only once the search hits one of the compressed Windows Update $NTUninstallKB...... files in the WINDOWS directory - not necessarily always the same one (I think).

Strangely, once the problem appears, it persists even when switching to a different archive, on a different device, etc. Whereas a reboot stops the message from appearing, I found that KILLING (not just simply stopping) and restarting Explorer also solves the problem.

[ambush19]

So THAT's the culprit! >:(

I never even suspected True Image 10. All I knew is that every single time I did ANY kind of Windows search (after installing TI10, it's only now clear), the password request dialog comes up and WILL NOT go away except by aborting the search itself. Not only that, but there is NO indication anywhere of what file may be involved or where it was located! It was maddening, because not only didn't I know what was going on, I didn't even know what file or what software was involved! This was certainly not related to any attempt to use TI 10 again or even read a TI log.

I had never password-restricted anything on my system, let alone a True Image backup or anything related to it.

This is not the first time I've had terrible problems with one or another version of True Image, and this situation is quite outrageous.

[Acronis Support]

Hello everyone,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are sorry for the delayed response.

I would like to inform you that this issue has been forwarded to Acronis Development Team and they are already working hard on fixing it. Most likely, the fix will be implemented in the next build. We are really sorry for the inconvenience.

Thank you.
--
Aleksandr Isakov