Downloading Nod 32 - error message

[annmee]

Hi
I'm new to all this & not technical at all, so please bear with me. I unistalled Norton & then had trouble installing nod 32 using the password & username. I took the advice of the forum & downloaded the trial version & updated to the full & it seemed to work. At first I couldn't see nod 32 from "all programs", so I went in via the control panel. When I looked at the programs that are installed, I found a number of Norton/Symantec programs still there, even though Norton appeared to uninstall okay. I checked Nod 32 & on the scanning page there are 2 error messages. "error occurred whike scanning MBR sector of the 2. physical disk. Error reading sector" & the same message again, only "the 3. physical disk".

Could the problem be related to the Norton programs & should I just remove them? If anybody has any advice I would be really gratefull

Thanks

Ann-Marie

[lodore]

-{ Quote: "Hi
I'm new to all this & not technical at all, so please bear with me. I unistalled Norton & then had trouble installing nod 32 using the password & username. I took the advice of the forum & downloaded the trial version & updated to the full & it seemed to work. At first I couldn't see nod 32 from "all programs", so I went in via the control panel. When I looked at the programs that are installed, I found a number of Norton/Symantec programs still there, even though Norton appeared to uninstall okay. I checked Nod 32 & on the scanning page there are 2 error messages. "error occurred whike scanning MBR sector of the 2. physical disk. Error reading sector" & the same message again, only "the 3. physical disk".

Could the problem be related to the Norton programs & should I just remove them? If anybody has any advice I would be really gratefull

Thanks

Ann-Marie" }-

im no expert but, with nod32 removed did you run the symantec uninstaller tools after uninstalling in control panel?

lodore

[annmee]

Hi, thanks for reply. I uninstalled norton (no disc it was adownload originally) & I got a message that all done. Then I downloaded nod 32. I only found the left over norton programs by accident.

Annmee

[alglove]

Hi, Annmee.

The leftover Norton programs are pretty typical. They are usually things like LiveUpdate, as opposed to the Norton Antivirus program itself.

The "error while scanning MBR sector" messages are probably NOT related, though. The most common reason for these errors is if you have a removable disk drive that does not have any disks inserted. Things like Zip drives, memory card readers, etc. If this is the case, then these messages are normal and nothing to worry about.

Hope this helps. :)