Progress bar doesn't show progress???

[Atomas31]

Hi,

With the new AVG anti-spyware the progress bar doesn't show like you can see on my screenshot? What is the problem and what can I do to resolved this issues???

Thank you,
Atomas31

[the Tester]

When I started the first scan I had a similar issue.
The files scanned # stayed at 0.
I cancelled the scan and started a new scan.
The files scanned display worked fine than.

[Atomas31]

Hi The Tester,

My problem ain't with the number of files scan, it is with the progress bar that doesn't show any progress or anything for that matter...

[Atomas31]

Hi,

Does the change of name in the application means that peter.ewido and others from ewido won't give any support anymore in this part of the forums???

Best regards,
Atomas31

[pwillener]

peter.ewido has already placed several posts regarding AVG-AS questions.

About the progress bar; mine shows fine. How about you - did the progress bar not show until the end of the scan?

[dawgg]

I had this problem yesturday (the day I installed it, after restarting)... its gone today though... progress bar works fine now?! Try to do an update and then scan.
*note: i was doing a quick scan both times (if that makes a diffrence)

[Atomas31]

Hi,

@pwillener
Nope! the progress bar show nothing from start to end???


@dawgg
A few restart later and a few scan (quick and complete) with latest update and still no progress bar working...

I also have to mention that the progress bar for the update doesn't work either???

Any idea what could be the problem and the solution?

Best regards,
Atomas31

[vinzenz.ewido]

-{ Quote: "I also have to mention that the progress bar for the update doesn't work either??? " }-

That sounds very strange. Can you please tell me if you have Service Packs installed on your win xp, and in which language your Win XP is?

Regards,

Vinzenz

[Atomas31]

Hi Vinzenz,

I have Windows XP with the service pack 2. My system is in French.

Thanks,
Atomas31

[Atomas31]

-{ Quote: "That sounds very strange. Can you please tell me if you have Service Packs installed on your win xp, and in which language your Win XP is?

Regards,

Vinzenz" }-

So Vinzenz, any idea of what is the problem and what to do to solve it???

Regards,
Atomas31

[ErikAlbert]

pwillener,
You start scanning your computer at 12:00:00 till 17:00:00 and then go home ? AVG Anti-Spyware is your first scanner, right ?

[vinzenz.ewido]

-{ Quote: "So Vinzenz, any idea of what is the problem and what to do to solve it???

Regards,
Atomas31" }-
No, not really yet. I never had this bug and I don't understand it at the moment. I just want to know what kind of system you're using so that we can maybe reproduce it here.

Regards,
Vinzenz

[dawgg]

Have you tried to uninstall, restart, reinstall, restart and then update&scan

[Atomas31]

-{ Quote: "Have you tried to uninstall, restart, reinstall, restart and then update&scan" }-

Yep! and the problem still there...

[Atomas31]

So Vinzenz.ewido, any idea now, what is the problem and how to solved it???

[Atomas31]

Wow! No answer from any support tech from AVG?!? If that's the kind of support we can expert from AVG when reporting a bug, well...

[vinzenz.ewido]

Dear Atomas31,

I am so sorry for not answering your question. We have tried to reproduce it but without success. We keep on searching for a solution, but we have currently no idea why the progressbar is not working for you :/

I am so sorry for the incovinience and for such a late and poor answer.

BR,

Vinzenz

[Atomas31]

-{ Quote: "Dear Atomas31,

I am so sorry for not answering your question. We have tried to reproduce it but without success. We keep on searching for a solution, but we have currently no idea why the progressbar is not working for you :/

I am so sorry for the incovinience and for such a late and poor answer.

BR,

Vinzenz" }-

Hi Vinzenz,

Happy to see that you are not dead! ;-)

I hope you can find a solution soon or, at least, keep me inform that you are still looking into this issue.

Best regards,
Atomas31