Nod's strange (unfair) selling policies

[bandi]

I am a registered user of nod32. But why I am obliged to buy my nod32 password and user name in my country (Italy) where nod costs much more than in other countries ? Anyway what are this price differences from country to country to obtain exactly the same product?
I am seriously thinking about changing my antivirus for this unfair selling policies.>:(

[webyourbusiness]

because if you want support in your local language, it's easier, and then the person who gets the revenue stream from your license gets the expense of your support. It's logical really.

[bandi]

The thing that I do not like is that I have no choice: i am obliged to buy in my country even if I do not need (or want) support from my local vendor.
Anyway I always had all the support that I needed here on this forum...:)

[WSFuser]

couldnt u just buy nod32 from another country and come here for support?

[ASM]

Hi bandi,

I live in SEA (Southeast Asia), I know I can buy it from certain Hong Kong site or local store but I still get my NOD32 and the renewal from webyourbusiness. I feel more comfortable getting product/service from webyourbusiness, and I come here to read forum at least twice a week.:) As WSFuser suggested, come here and get the support, there are always people here to assist.

[Marcos]

You should take into account the local average sallary. For instance, there are poor countries where the average sallary is very low, and nobody could afford it if the price was the same as in the US, let's say.

[Firecat]

-{ Quote: "You should take into account the local average sallary. For instance, there are poor countries where the average sallary is very low, and nobody could afford it if the price was the same as in the US, let's say." }-
Hehe, in my country the local distributor charges noticeably more than the USA price for NOD32, even though I live in a developing nation where salaries are quite low compared to USA and Japan.....

In the end its the distributor's choice. If he wants more money, he'll impose a higher price, end of story.

[Brian N]

Gotta love huge taxes...
I would buy from a U.S. reseller in a heartbeat, just like I do with all my other software if I had the option to do so.

[aigle]

-{ Quote: "Hehe, in my country the local distributor charges noticeably more than the USA price for NOD32, even though I live in a developing nation where salaries are quite low compared to USA and Japan.....

In the end its the distributor's choice. If he wants more money, he'll impose a higher price, end of story." }-
It,s simply radiculous.

[webyourbusiness]

averages mean almost nothing when you have vast differences between relatively prosperous metropitan areas and much poorer rural areas.

I think that I'm relatively rich when I visit family in Montana, and when I visit New York I feel like a pauper... so national averages don't really mean that much imo.

[aigle]

But for a comparison u have to just look at average values. No other way I feel.

[steve1955]

Basically they charge what they can get away with charging!You should be able to buy at a fixed price no matter where you are in the world,if that is too expensive for some countries the global price should be reduced to something that is affordable,as for saying "we provide local support" get real:-isn't the internet Global(and 24/7!)?how much support does anybody need.??
To be honest with most purchases made via the net,why do we need "local resellers" anyway?(if the support they provided was as good as needed,why is this forum so busy??)

[webyourbusiness]

-{ Quote: "Basically they charge what they can get away with charging!You should be able to buy at a fixed price no matter where you are in the world,if that is too expensive for some countries the global price should be reduced to something that is affordable,as for saying "we provide local support" get real:-isn't the internet Global?how much support does anybody need.??
To be honest with most purchases made via the net,why do we need "local resellers" anyway?" }-


Once you do away with your support for local businesses, your local economy falls to pieces.

[steve1955]

-{ Quote: "Once you do away with your support for local businesses, your local economy falls to pieces." }-
good enough reason for ripping people off then!!!!!!!!

[Coldmoon]

-{ Quote: "I am a registered user of nod32. But why I am obliged to buy my nod32 password and user name in my country (Italy) where nod costs much more than in other countries ? Anyway what are this price differences from country to country to obtain exactly the same product?
I am seriously thinking about changing my antivirus for this unfair selling policies.>:(" }-

Hello bandi,
One of the major reasons people in different countries pay different prices for their products is the fact that different countries require different tax rates. I am not sure what the current VAT rate is for Italy (20% ?), but this can cause a significant price difference that companies must charge to remain in compliance with the law. This variation in VAT/TAX rates also adds complication and thus cost to the companies doing business internationally.

The next issue to duscuss is that of base currency and exchange rates. Most companies will establish a base price in a specific currency for their products. In some cases several price models are created depending on the company's major market(s) and a desired Optimzation of some variable or variables in the model (Maximization of revenues, Profits, number of units sold, etc).

The choice of base currancy and price will only hold steady in that base currency and as a result prices will fluxuate in other currencies due to the exchange rate. These exchange rates can vary several times a day and can be either a boon (the relative value of your native currency rises compared to the base price of the product you are interested in thus making the product cheaper to you) or bust (when the opposite happens).

[bandi]

The italian price for nod is 45+IVA (VAT) and the renewal is 36+IVA, so it's simply too expensive with or without VAT...

[Coldmoon]

-{ Quote: "Basically they charge what they can get away with charging!You should be able to buy at a fixed price no matter where you are in the world,if that is too expensive for some countries the global price should be reduced to something that is affordable,as for saying "we provide local support" get real:-isn't the internet Global(and 24/7!)?how much support does anybody need.??
To be honest with most purchases made via the net,why do we need "local resellers" anyway?(if the support they provided was as good as needed,why is this forum so busy??)" }-

Hello steve1955,
In my previous reply I talked about how prices can vary and I believe that I have provided a basis for then discussing your objection to local resellers.

Local resellers provide an essential service to their customer base and the companies they partner with. The reseller knows his/her customers, can purchase the products that they sell at a discounted rate and can provide their customers with discounts that may not be available from the company if purchased directly (whether this is profit sharing with the customer or the ability to "trade" VAT rates because they are a business). They can also open new markets for products that the company would not be able to do on it own.

-{ Quote: "if the support they provided was as good as needed,why is this forum so busy??)" }-

You need to be careful when looking at a single subset of the overall ammount of support requests and/or activity on a product support forum. Forums are fishbowls that will tend to spotlight discussions that may or may not be common. Also you will see discussions that seem to be unresolved or "hanging" when the issue in reality has been resolved.

Another problem with public forums involves time and substance. There may be a long period between questions and a reply. Also there will be people (not associated with the company) replying with no or bad information. This does not indicate a lack of support, rather it highlights the difficulties any product support staff can encounter while trying to understand the support request itself and providing the person with the most appropriate answers and instructions.

[steve1955]

-{ Quote: "Hello steve1955,
In my previous reply I talked about how prices can vary and I believe that I have provided a basis for then discussing your objection to local resellers.

Local resellers provide an essential service to their customer base and the companies they partner with. The reseller knows his/her customers, can purchase the products that they sell at a discounted rate and can provide their customers with discounts that may not be available from the company if purchased directly (whether this is profit sharing with the customer or the ability to "trade" VAT rates because they are a business). They can also open new markets for products that the company would not be able to do on it own.



You need to be careful when looking at a single subset of the overall ammount of support requests and/or activity on a product support forum. Forums are fishbowls that will tend to spotlight discussions that may or may not be common. Also you will see discussions that seem to be unresolved or "hanging" when the issue in reality has been resolved.

Another problem with public forums involves time and substance. There may be a long period between questions and a reply. Also there will be people (not associated with the company) replying with no or bad information. This does not indicate a lack of support, rather it highlights the difficulties any product support staff can encounter while trying to understand the support request itself and providing the person with the most appropriate answers and instructions." }-
You sound like a politician defending some indefensible policy!you a reseller?

[twl845]

Reading this thread I see people talking about re-sellers. I bought my copy from the Eset web site in the U.S. So if I were in a different country and accessed the same Eset site, downloaded and installed the same Nod32, are you saying the price could be different than the price I paid? If so, I don't understand the reason. The transaction is done electronically and there is no differance in overhead if any that I can figure.

[steve1955]

-{ Quote: "Reading this thread I see people talking about re-sellers. I bought my copy from the Eset web site in the U.S. So if I were in a different country and accessed the same Eset site, downloaded and installed the same Nod32, are you saying the price could be different than the price I paid? If so, I don't understand the reason. The transaction is done electronically and there is no differance in overhead if any that I can figure." }-
This is what I mean,there should be no dif its an electronic transaction!:-They charge what they can get away with(or what we let them get away with!)

[Coldmoon]

-{ Quote: "You sound like a politician defending some indefensible policy!you a reseller?" }-

Hello steve1955,
No, I am not a reseller, but value their contributions and expertise and have worked with them for many years. They offer resources and access to resources that a company alone may not be able to support on its own.

[beethoven]

-{ Quote: "To be honest with most purchases made via the net,why do we need "local resellers" anyway?(if the support they provided was as good as needed,why is this forum so busy??)" }-

I purchased a copy from Blackspear, a local reseller in Australia. When I need assistance, I do come to this forum and many posters here are very supportive. One of the posters is Blackspear who seems to be always around to provide advice on this forum. While I am not living in his neck of the woods and am unlikely to wander into his shop, I am sure he is doing a great job supporting the people buying locally from him. Just because he and other resellers also offer their time and assistance free of charge in this forum, does not mean we cannot support them in exchange. ;)

[Coldmoon]

-{ Quote: "Reading this thread I see people talking about re-sellers. I bought my copy from the Eset web site in the U.S. So if I were in a different country and accessed the same Eset site, downloaded and installed the same Nod32, are you saying the price could be different than the price I paid? If so, I don't understand the reason. The transaction is done electronically and there is no differance in overhead if any that I can figure." }-

twl845,
The pricing that will be displayed for the purchase of software on-line is dependent upon where you live and the company (or its designee -> resellers, E-Commerce provider(s), etc) must ensure that all required VAT/TAXES are paid. The company has no choice in the ammount of VAT charged as this is stipulated by the law of the country in question and/or applicable international treaty.

[steve1955]

Where do you go for support if you need it outside "office hours" you dont use the internet do you? rather than resellers I would like to see a much wider network of Eset employed "salaried agents" globally,that were fully trained(by Eset)that sell to ANYWHERE in the world,in any language (if needed to ease server loads)at a standard price(!!)which could offer local(same language) support if that was also needed,rather than semi-independent resellers that sell at a price they feel they can get away with, and what support training are resellers forced to undergo?

[Firecat]

Let me reveal that in my country, the pricing is more than the US price, and that too for just a license key - no box, no physical shipment of any sort. You pay much more than the USA price for a license key delivered to your email ID + some technical support. The pricing was solely decided by the retailer to be competitive with the going rate for Symantec and McAfee products. If the McAfee Internet Security costs so much, NOD will cost a bit less than that, or so goes the policy.

When there is no physical shipment, things like shipment taxes and the like do not apply (at least in my country they dont). Which is why I find this unfair. Eset should have a strict control over its distributors and resellers regarding the pricing.

[webyourbusiness]

-{ Quote: "good enough reason for ripping people off then!!!!!!!!" }-


You are NOT being ripped off - you earn pounds, you spend pounds. I earn dollars, and I spend dollars.

I have a slightly different perspective, as I'm actually a Brit who lives in the USA. I happened to have bought MANY items in the USA when lived in the UK, and I flew to the USA SOLELY to purchase equipment and fly back with it, then declare it and pay all relevant import duties and VAT when I got it back to the UK.

The point is really that the rules are the rules, you have to work with what they are. If you have a question, please contact the UK distributor about their pricing directly, and if you have a problem with VAT, I'm sure that HMC&E would love to hear from you....

[steve1955]

the price less taxes varies!

[aigle]

-{ Quote: "Let me reveal that in my country, the pricing is more than the US price, and that too for just a license key - no box, no physical shipment of any sort. You pay much more than the USA price for a license key delivered to your email ID + some technical support. The pricing was solely decided by the retailer to be competitive with the going rate for Symantec and McAfee products. If the McAfee Internet Security costs so much, NOD will cost a bit less than that, or so goes the policy.

When there is no physical shipment, things like shipment taxes and the like do not apply (at least in my country they dont). Which is why I find this unfair. Eset should have a strict control over its distributors and resellers regarding the pricing." }-
As I said, this thing makes no sense to me.
How then they claim that prices are according to the countrty?

[webyourbusiness]

prices are RELATIVE to the cost of living in your own country - end of story.

[aigle]

-{ Quote: "prices are RELATIVE to the cost of living in your own country - end of story." }-
Cost of living is more in India than USA?

[Blackspear]

Ladies and Gentlemen, this is not a support issue, it is a "sales" issue which can only be addressed directly through Eset or by the Distributor in the country that you reside; as such I'll draw this matter to a close.

Blackspear.