buffer overrun error when scanning...

[tinman9898]

when doing a full scan after some time a buffer overrun error occurs...is there any way to fix this?

[tinman9898]

anyone come up with any solutions to this problem? Will i have to uninstall then reinstall ewido?

[karl.ewido]

What Windows version do you use?
Does it crash during the file system, memory or registry scan?
Can you please attach here a screenshot of this error messagebox?

[tinman9898]

windows xp home...will have do another scan to provide the other info you asked for.

Everything was working fine in the 3.5 version. Problems started when Iupgraded to version 4...........

[tinman9898]

crashes during file system scan....

[karl.ewido]

If you deactivate the scan options scanning in archives and/or the Heuristic, still the same problem?
Can you see at which file the ewido crashs?

[tinman9898]

it stops (timer contunues to run and programme doesn't lock but it won't scan past this file) on a microsoft office 2003 file called accwiz.dll but only when doing a full scan if i scan the office folder or the file itself it completes successfully. I only get the error message when doing the full scan.... It's very annoying as it occurs almost at the end of the scan.....trying the scan without archive/heuristics selected now....

[tinman9898]

scan completes successfully with archives/ heuristics deselected...

If ewido is not scanning those files won't this mean that any threats within them will go undetected and leave my pc open to attack from spy/malware?

[karl.ewido]

If you use the plus/trial Version, the Resident Shield detects and blocks a threat during its execution if it has been included in an infected archive and that has not been detected during the On-Demand Scan with the deactivated archive scan option.
The current version of the heuristic also does not detect really a lot of unknown new threats, but we will try to improve this function with the next Versions of the ewido software ;)

[tinman9898]

Why did version 3.5 not have the same issue as compared to version 4, out of interest?

Also, in the next version is it possible to make ewido run a full scan faster and not slow down the pc if the guard is active? I also have other anti spyware programmes (spyware doctor etc) and they seem to run a full scan faster than ewido.

(my system has an 1800xp proccesor and a 120gb hard drive with 1gb ddr memory and windows xp home....);)