XMON Disable Repeat Scan

[dci]

Hi,

We're having a problem with XMON v.2.51.15 and Exchange 2003 SP2, in the server XMON causing store.exe use almost 100% of the CPU and when i disable XMON store.exe become normal again.

Already exclude the Exchange folder and etc from AMON according to manual and microsoft documentation found in http://support.microsoft.com/kb/823166/en-us

After searching in microsoft documenation found this:
-{ Quote: "
Slow response times for Microsoft Exchange Information Store service (Store.exe) external function calls to the virus scanning software can be caused by the following conditions:
• Updates to a virus scanner that generate a re-scan of items in the Information store.
• A misconfigured virus scanner
• Virus scanner software processes a large message or attachment." }-

We think its the Repeat Scanning in XMON that cause point no 1, so how to disable Repeat Scan?


Thx,

Ricky

[Marcos]

You cannot disable scanning of the store after an update, but you can disable background scanning so that emails will be scanned only after they've reached the store, and next time when they are downloaded by a mail client.

[dci]

Hi Marcos,

Already tried that we also disable proactive scan, but the problem still occur so we have to disable XMON when store.exe in high processing for a moment n enabled it again after the queue is complete. is there any advise or something that we miss?

If we cannot disable Repeat scan, can we schedule it to run at off-peak intervals?

Thx,

Ricky

[Marcos]

What about decreasing the number of scanning threads?

[dci]

Haven't try that before. Will try that n will let you know the result.

Thanks for the quick reply,

Ricky