Files and Folder backup stack

[viroz]

After a lot of problems with ATI enterpise server 9.1 build 3718 and after formating my PC (windows server 2003 R2) same problems again. I m trying to backup my Documents folder and it stack on 68%. Im not even able to cancel the job. After pushing cancel job is still processing at 68% for HOURS. Ive tried to backup othe files and folders with no luck. The only folder i did backup it was documents settings/profile/local settings/application data/microsoft/outlook (included 3 files .pst). Folders that contain subfolders and lot of files cant be backed up. I ve tried to chkdsk c: /r and chkdsk d: /r but still no luck !

Is there any solution for the problem i describe or not ??

Thank you

[Acronis Support]

Hello viroz,

Thank you for choosing Acronis Remote Server Backup Software (http://www.acronis.com/enterprise/products/ATIESWin/).

Please accept our apologies for the delay with the response.

Please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.exe), install it with disabled logging and see if the problem still persists.

If the issue persists, please clarify where did you try to store the backup archive (local or external yard drive, CD/DVD discs or another storage device)?

Please create Acronis True Image Bootable CD using the latest build 3718 of Acronis True Image 9.1 Enterprise Server, boot your computer from it and try to create the backup archive. Please let us know the results.

Please also collect the following information:

1) Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

2) Please also make a screen shot of the Device Tree application:

- Download and unpack the Device Tree (http://www.acronis.com/files/support/devicetree.zip) application;

- Run the application;

- Completely unfold the \Driver\Disk and \Driver\FtDisk branches;

- Move the margin to the left in order to see all the items;

- Make a screen shot;

Then submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov